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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Awesome customer service. He's a terrific guy. Great personality.
Date of experience: March 24, 2023
Fawn was terrific, friendly, informational, helpful
A great experience
Date of experience: March 23, 2023
Pleasant, efficient, professional. I don't really have much more to say. Helpful
Date of experience: March 16, 2023
Reservation for wheelchair room process went fine, Leon was very helpful.
Date of experience: March 16, 2023
Lindsey was courteous and made the reservation experience easy.
Date of experience: February 10, 2023
Jacob was awesome in helping me with my friend who had surgery and took spectacular care of us!
Date of experience: March 12, 2023
Quick, efficient service. Ashley was very professional yet personable.
Date of experience: January 31, 2023
No wait time and excellent service. Booking is always super easy.
Date of experience: May 16, 2023
Pleasant, friendly experience to book a hotel room
Date of experience: May 17, 2023
Carolyn was incredibly nice and professional. Excellent customer service. Congratulations
Date of experience: May 16, 2023
Was quick and friendly, did a great jobs in taking my reservation.
Date of experience: May 16, 2023
Answered Matthew's questions, followed his directions and had the reservation in 5 minutes.
Date of experience: May 16, 2023
Reservation completed promptly
Confirmed & notification received
Date of experience: May 15, 2023
I had a very pleasant experience with Georgette making my reservation
Date of experience: May 16, 2023
Ramses was very helpful and polite helping me book a room.
Date of experience: May 15, 2023
Edgar did a great job and made my experience, very good
Date of experience: March 26, 2023
When we were cut off I was promptly called back and finished the booking!
Date of experience: March 27, 2023
Very helpful, patient and informative. Hope to get her the next time I'm making plans
Date of experience: March 20, 2023
She was very thorough and professional! Great job!
Date of experience: February 28, 2023
Carlos was efficient, thorough, pleasant and gave me a great deal. Thanks so much!
Date of experience: February 17, 2023
Great. Not only did you save me money, I appreciate the 2 free bottles of wine.
Date of experience: May 19, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
