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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Quick and painless, very helpful. I will use again.
Date of experience: March 31, 2023
Very happy with the reservation help
Thank you for your assistance
Date of experience: April 1, 2023
Edgar was so helpful and professional assisting me in finding a hotel!
Date of experience: April 1, 2023
Very Much appreciated all her time and effort to help us.
Date of experience: March 31, 2023
She's excellent at what she does I enjoyed my experience making reservations with her!
Date of experience: April 1, 2023
Jessie was professional, personable, and patient in assisting me
Date of experience: April 1, 2023
Helpful phone attendant. Thank you for the efficient service.
Date of experience: March 31, 2023
Carlos was great! Patient, explained everything, did a wonderful job, very respectful!
Date of experience: March 31, 2023
Chelsea was very helpful thank you! She answered all my questions that i had.
Date of experience: March 31, 2023
Excellent, so helpful, able to book last minute, very professional
Date of experience: February 22, 2023
Great accent, very speedy and professional service!
Date of experience: February 22, 2023
Amy was very friendly and helpful. Give her a raise
Date of experience: May 27, 2023
Talked to,young lady about res she was great gave me all the info I needed.
Date of experience: May 27, 2023
It was simple no complications very profession and quick.
Date of experience: May 26, 2023
Thanks for taking my call! Very friendly and knowledgeable!
Date of experience: May 25, 2023
The customer service was excellent. All of my questions were answered in a professional manner.
Date of experience: May 24, 2023
Wonderful customer service!
Appreciated the review & confirmation
Date of experience: May 24, 2023
Victor was very helpful and made the process easier for me.
Date of experience: May 24, 2023
Ramses was very helpful and professional! Thanks so much for the excellent customer service!
Date of experience: May 25, 2023
She was Very polite,very helpful and took her time to answer my questions.
Date of experience: April 3, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
