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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Christopher was well spoken & patient
Even when I changed booking several times
Date of experience: April 2, 2023
Very pleasant and attentive.I hope things work out in the end.
Date of experience: April 2, 2023
Ashley was very pleasant, helpful, and patient.
Good experience!
Date of experience: April 2, 2023
Great customer service very efficient and friendly
Date of experience: February 21, 2023
Cory was awesome! Extremely patient with a great attitude!
Date of experience: February 2, 2023
The agent was awesome and very friendly. Great to deal with
Date of experience: February 2, 2023
Mia was very polite and friendly. Thank you for your help again
Date of experience: February 7, 2023
Clear, concise, friendly! ………………………………………………………………………..
Date of experience: May 31, 2023
Quick professional efficient courteous and concise
Date of experience: May 30, 2023
The associate was very friendly and helpful. Will definitely use HIE again.
Date of experience: May 28, 2023
Mr Garcia was professional and informative. He quickly answered all my questions
Date of experience: May 28, 2023
Tiffany was very pleasant and answered all my questions
Date of experience: June 15, 2023
Super helpful and kind. Wonderful customer care. Give her a raise!
Date of experience: April 3, 2023
Becky did a wonderful job completing my reservation.
Date of experience: February 22, 2023
Very helpful, courteous, and kind with my whole reservation process.
Date of experience: February 22, 2023
Very nice disposition and wonderful customer service
Date of experience: March 8, 2023
I spoke with Joel and right off the bat, he made me feel welcome
Date of experience: February 21, 2023
She booked a room for my husband, exceptional performance
Date of experience: February 21, 2023
He did an Amazing job was super helpful and made my booking experience simple
Date of experience: June 3, 2023
He answered my questions and booked what I wanted. Very nice!
Date of experience: June 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
