Review of BookOnline: I tried to cancel after seeing that the price was $75 more than the quoted price
Thumbnail of user rogern275
Wisconsin
1 review
2 helpful votes
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July 22nd, 2022

I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available

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Date of experience: July 22, 2022

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Overview

BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
1,091
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
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Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
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Reviews (4,598)

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Reviews that mention popular keywords

customer service (506) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user lum38
North Dakota
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Christopher was well spoken & patient
Even when I changed booking several times

Date of experience: April 2, 2023

Thumbnail of user tammya542
Michigan
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Very pleasant and attentive.I hope things work out in the end.

Date of experience: April 2, 2023

Thumbnail of user alexandram437
Minnesota
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Thank you! Very kind and helpful! Much appreciated

Date of experience: March 31, 2023

Thumbnail of user alberth406
California
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Ashley was very pleasant, helpful, and patient.
Good experience!

Date of experience: April 2, 2023

Thumbnail of user sueb993
Minnesota
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

Great customer service very efficient and friendly

Date of experience: February 21, 2023

Thumbnail of user robertp4376
Texas
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Cory was awesome! Extremely patient with a great attitude!

Date of experience: February 2, 2023

Thumbnail of user stuj8
Canada
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

The agent was awesome and very friendly. Great to deal with

Date of experience: February 2, 2023

Thumbnail of user franka1001
Indiana
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Mia was very polite and friendly. Thank you for your help again

Date of experience: February 7, 2023

Thumbnail of user tims1756
California
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Clear, concise, friendly! ………………………………………………………………………..

Date of experience: May 31, 2023

Thumbnail of user jamesf3849
Michigan
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Quick professional efficient courteous and concise

Date of experience: May 30, 2023

Thumbnail of user henryq121
New Mexico
2 reviews
0 helpful votes
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May 28th, 2023
Verified purchase

The associate was very friendly and helpful. Will definitely use HIE again.

Date of experience: May 28, 2023

Thumbnail of user tammyb1382
Pennsylvania
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Very helpful! Answered all my questions! Extremely nice!

Date of experience: May 29, 2023

Thumbnail of user ec416
Florida
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Mr Garcia was professional and informative. He quickly answered all my questions

Date of experience: May 28, 2023

Thumbnail of user suzyj22
Iowa
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

Caesar was polite & helpful.
He understood our dilemma.
Great employee

Date of experience: June 18, 2023

Thumbnail of user susanw3482
Michigan
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Tiffany was very pleasant and answered all my questions

Date of experience: June 15, 2023

Thumbnail of user miker1953
New York
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Fast. Good service. Very helpful. Found my group right away.

Date of experience: April 4, 2023

Thumbnail of user judyn434
California
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Super helpful and kind. Wonderful customer care. Give her a raise!

Date of experience: April 3, 2023

Thumbnail of user denniss1463
West Virginia
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Becky did a wonderful job completing my reservation.

Date of experience: February 22, 2023

Thumbnail of user rhondac556
Michigan
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Very helpful, courteous, and kind with my whole reservation process.

Date of experience: February 22, 2023

Thumbnail of user janetf1119
South Carolina
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Very nice disposition and wonderful customer service

Date of experience: March 8, 2023

Thumbnail of user tracys1378
Canada
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

I spoke with Joel and right off the bat, he made me feel welcome

Date of experience: February 21, 2023

Thumbnail of user kerriw88
Canada
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

She booked a room for my husband, exceptional performance

Date of experience: February 21, 2023

Thumbnail of user jamesr4259
Idaho
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Edgar did a great job. Thanks so much looking forward to my hotel reservations.

Date of experience: January 24, 2023

Thumbnail of user jeffc2119
Nevada
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

He did an Amazing job was super helpful and made my booking experience simple

Date of experience: June 3, 2023

Thumbnail of user cindys1682
Florida
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

He answered my questions and booked what I wanted. Very nice!

Date of experience: June 2, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

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Customer S.
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