Review of BookOnline: Scammers, Buyers Beware
Thumbnail of user tinah900
Alabama
1 review
3 helpful votes
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October 19th, 2022

Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.

Tip for consumers:
Avoid this site, it's a scam.

Service
Value
Quality

Date of experience: October 19, 2022

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Overview

BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
1,091
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
See positive reviews
Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
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Reviews (4,598)

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Reviews that mention popular keywords

customer service (506) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user georgek1329
New Hampshire
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Got really good service when I called your rep to book a stay in new milford ct today

Date of experience: June 5, 2023

Thumbnail of user richarda2518
Washington
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

She was attentive and did everything possible to satisfy my needs, great job

Date of experience: June 3, 2023

Thumbnail of user royh568
Tennessee
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Resolving charges- Mervin did a highly professional and great job!

Date of experience: June 3, 2023

Thumbnail of user shannonw1111
Florida
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Pretty efficient, though it took prompting for the agent to get our simple name correct.

Date of experience: June 8, 2023

Thumbnail of user maryg3456
Ohio
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Ashley was very friendly and helpful. Looking forward to my mini vacation!

Date of experience: June 8, 2023

Thumbnail of user earlh281
California
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Very professional and pleasant employee. Provided service in a timely manner.

Date of experience: June 7, 2023

Thumbnail of user margaret.v
Arizona
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Polite way to speak with easily understood i felt at ease friendly yet professional

Date of experience: June 7, 2023

Thumbnail of user barbh195
New York
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

Tried booking me on Vegas when I wanted St. Louis. Took forever

Date of experience: June 6, 2023

Thumbnail of user jayw935
Colorado
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Lauren is great, a pleasure to work with, last guy was very difficult

Date of experience: June 9, 2023

Thumbnail of user kimd1160
Connecticut
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Very pleasurable experience. Your patience was appreciated.

Date of experience: June 9, 2023

Thumbnail of user marilynb962
New York
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Tamara provided excellent assistance to me in making a reset at your hotel.

Date of experience: June 10, 2023

Thumbnail of user rudyf47
Washington
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Fast convenient hospitable service courteous professional

Service
Value
Quality

Date of experience: June 9, 2023

Thumbnail of user staceyh515
Illinois
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Ashley was very helpful and efficient. I appreciate that she answered all questions.

Date of experience: June 9, 2023

Thumbnail of user lonettew3
California
2 reviews
0 helpful votes
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June 8th, 2023
Verified purchase

Helped with getting the best room for my dad and I

Date of experience: June 8, 2023

Thumbnail of user tyf25
New York
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Hung up phone while asking about hotel being safe I guess it's not

Date of experience: June 7, 2023

Thumbnail of user maryj3396
Utah
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Agent was right on it. Saved me $s by checking discounts. Reservation completed in 10.mins.

Date of experience: June 9, 2023

Thumbnail of user geneg226
Missouri
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Very polite customer service representative. Thanks for the assistance with our hotel booking

Date of experience: June 10, 2023

Thumbnail of user michelen266
North Carolina
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Barbara was so very helpful and personable answering questions.

Date of experience: June 10, 2023

Thumbnail of user gloriad602
Florida
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Great customer service. He was very knowledgeable and helpful

Date of experience: June 9, 2023

Thumbnail of user hollyf292
Minnesota
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Great experience best I've had in a very long time

Date of experience: June 10, 2023

Thumbnail of user catherinew909
California
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Cory was professional and answered all my questions.

Date of experience: June 11, 2023

Thumbnail of user dinal87
Arizona
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Very pleasant. She took her time to explain and answered all my questions

Date of experience: June 10, 2023

Thumbnail of user paulm4746
Pennsylvania
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Lauren was extremely personable and helpful in finding my family a hotel.

Date of experience: June 11, 2023

Thumbnail of user lluviam4
Mexico
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Muy amable en toda la llamada y muy servicial me ayudó a elegir el mejor hotel que se adaptaba a mis necesidades, desde el primer momento fue cortez y en cuanto a la seguridad que me dio al hacer el pago es muy bueno muchas gracias por la amabilidad

Date of experience: August 31, 2023

Thumbnail of user ritab722
Pennsylvania
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Angela was very helpful and pleasant. Helped answer all my questions and seemed knowledgeable about the hotel and its policies.

Date of experience: April 17, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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