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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
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This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I tried to book 2 rooms with two queen beds each online. When I got to the end to submit the booking, it only showed one room, so I called the number below that said if you need assistance. I was told that the hotel was completely booked, and that is why I wasn't able to submit the booking. He suggested another hotel and gave me the price of $473 for two rooms with two beds each. I did not move forward because the price was so much more expensive than the price I could see online for that same hotel. I decided to call the first hotel again because they had the best price. I was able to book 2 rooms with two beds each for $273. They were not fully booked, so I have no idea why the agent told me they were. I recommend everyone to call the hotel directly.
Date of experience: April 10, 2024
I tried to find out about group rates for a reception in the area and didn't get anything useful. Still inquiring. I am currently deployed so I can't call 800 numbers
Date of experience: April 19, 2024
He wasn't able to get me a room at the hotel 🏨 I called about. He did get me a great deal at another one. He was very informative and knew the area I was looking in. He gave excellent customer service
Date of experience: April 12, 2024
Everything went well my concerns were met with understanding and the will to help me!
Date of experience: June 5, 2024
Super great, thoughtful, and a nice experience to compete my reservation.
Date of experience: June 5, 2024
Crowned plaza was booked solid for the date I requested. Lindsey was very helpful with directing me and booking my room close by at another hotel within minutes. The booking was quick ad simple.
Date of experience: April 21, 2024
Very impressed with my experience with Arturo
He helped me with the booking and explaining how it all works. He took a lot of time to do that and care.
Date of experience: April 24, 2024
I was lied too I asked if this person worked for the hotel and was told yes
I asked for a room with jacuzzi tub and this hotel does not have them
Date of experience: May 17, 2024
Nicholas, was the person that helped me make my reservation. He was very helpful, l had not made thise type of reservation before. He was very through in his explanations he answered all my questions. So now l have complete making the reservation, thank you Nicholss
Date of experience: April 11, 2024
Rep did not listen that i was a member- dis not enter member in and did not provide member discount. Was booking 2 rooms and lost the better price as someone snagged the room before rep was finished booking.
Ap started working and got WAY better rate by doing it myself. Cancelled what rep booked for us.
Tried to call back to cancel- kept getting transferred and disconnected. Terrible experience. We book Marriott and this particular hotel several times a year. Normally great.
Date of experience: March 28, 2024
I do not like the way that your site come in as Booking.com. Once you book something you then see it is not booking.com. But bookingonline.com. I had a bad experience with bookingonline.com. I will never do business with you site.
Date of experience: April 8, 2024
Excellent phone skills and very patient. I was so lucky to get her on a second call. The first attempt with another agent was not pleasant. He was rude at times and hung up on me.
Date of experience: April 16, 2024
Good service by a knowledgeable person that is friendly
Date of experience: June 2, 2024
Arturo knew exactly which hotel to recommend based on my needs. Great service!
Date of experience: June 1, 2024
The young lady "Carolyn" who helped me was very helpful and clearly spoken in arranging my reservation, I didn't have to ask her to repeat any of the information she told me.
This is one of many reasons why I keep returning to this Marriott, I've yet to ever be disappointed.
Date of experience: March 27, 2024
Edgar was so helpful. Very patient and professional while finding the right accomodations for our upcoming stay in Seattle in August.
Date of experience: May 7, 2024
Very helpful and explained everything well. Kraig was very patient in my deciding what type of reservation would best suit my needs. He took his time and made sure everything was correct. He also explained about typing my number in so we could be sure it was correct. Thank you again Kraig!
Date of experience: April 4, 2024
Neal was very friendly but businesslike. I was able to book my hotel reservations in minutes with all of my questions answered. Thank you!
Date of experience: May 6, 2024
I had to call in for an emergency hotel. A representative named Christa helped me. Extremely professional, as many issues as we ran into attempting to book, Christa made it happen. I wish more people were so knowledgeable and professional as she was.
Date of experience: March 23, 2024
Changed itinerary with Jennifer's help,
This survey is difficult because typing on my phone is not as easy as it used to be.
Date of experience: May 7, 2024
Julio Antonio was very efficient and helpful. Greatly appreciated.
Date of experience: May 31, 2024
Was nice and helpful. Could understand him. Gave good information.
Date of experience: May 30, 2024
Going to Caribou for a wedding so I made the call direct to the hotel and was helped immediately. When I mentioned the wedding and that we were told we'd get a special rate the young man immediately knew what I was talking about gave me my rates booked my room all in a matter of 3 minutes. Very courteous.
Date of experience: March 25, 2024
I had a great experience. We were able to make a last minute reservation due to our flight delays at MCO. It was also explained to me clearly that a full refund was available if we had to cancel for a small fee.
Date of experience: April 3, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
