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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Me ayudo mucho dándome optioned para nuestra estadía en nuestro viaje a nuestro estado! Le agradecemos mucho!
Date of experience: June 24, 2023
Good job by Matt mmmmmmmmmmmmmm mmmmmmm mmmmmmmm nnnnnnn bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb
Date of experience: March 13, 2023
Excelente!
Muy amable y colaborador. Le solicite el hablar en español y lo hizo de forma diligente.
Date of experience: April 4, 2023
Fantástica experiencia, el trato muy cordial y excelente atención por parte de Lydia.
Date of experience: September 1, 2023
Excelente servicio, Muy atenta y contestó todas las preguntas.
Date of experience: August 31, 2023
Great costumer service…………………………………………………………………………..
Date of experience: April 21, 2023
10...
Date of experience: June 18, 2023
Very helpful………………………………………….ggggggggggggghggggggggggggggggggggggggggggggggggghhffghgffhhfghfytrhugghhhghhhgg
Date of experience: March 24, 2024
Edgar gave great customer service.
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Date of experience: November 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
