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BookOnline has a rating of 4.6 stars from 4,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
We tried booking at a Toronto hotel but there was no availability
Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful!
Thanks Joyce.
Bruce and Susan McKie
Date of experience: December 6, 2024
I needed to book a last minute room with after midnight check-in for my sister and her family. Carlos Enrique was super helpful and got me squared away quickly.
Date of experience: December 25, 2024
Jason was highly professional and personable. He answered all my questions and I enjoyed speaking him. It's nice to know that you can speak with an agent instead of a recording. Thanks Jason!
Date of experience: December 17, 2024
Tyler is wonderful. The first person I spoke with couldn't get a confirmation and disconnected the call, so i automatically thought I had gotten scammed. However, I called again and I got Tyler on the phone. He eased my mind and assured that it wasn't fraud and he answered all of my questions. Not only is he knowledgeable about his job, he is hilarious. We stayed on the phone a good while just cracking up and making jokes. He knows how to talk to his customers and I am very appreciative of that. He also gave me a cheaper rate than the first guy because he could tell I was worried and stressed out. Tyler deserves a nice Christmas bonus and/or raise. I do hope you all are paying him accordingly. I highly recommend this speaking to Tyler is you can get him on the line!
Date of experience: December 1, 2024
Patrick helped me get setup for a stay next year! He was professional and courteous and took care of everything. I always love staying here when I can! Thank you Patrick!
Date of experience: December 12, 2024
I just called to add an extra night to our existing reservation. Lauren was very kind and helped me do this without any stress. Thank you Lauren, I really appreciate your assistance!
Date of experience: December 10, 2024
Mr. Carlos Edward was polite, helpful and made sure that my reservations were eventually satisfied to my being reassurance.
Thank you for walking me through this process.
Mary Mitchell
Date of experience: December 5, 2024
Rosie was great. She was kind and went out of her way to book us a room where we wanted to stay. Even though the motel was full. She went into the cancelation list and found a room. And quickly booked it before it was taken. Thank you Rosie for great service!
Date of experience: November 23, 2024
Nadia was extremely helpful, she was able to book us a room and give exceptional customer service with the information I asked. Nadia was very polite and thorough.
Date of experience: December 26, 2024
William was awesome he did a great job helping me book my room! He helped me thru a card issue and got me the room I needed reserved with short notice.
Date of experience: December 21, 2024
Miss Daneisha is exceptionally wonderful at her job, she should be training your other phone representatives. I hope she is receiving great bonuses and/ or incentives!
Date of experience: December 10, 2024
He complimented me on my good vibes which made us feel good, got us a low rate on a great hotel and was all around a fun person to do a little business with!
Date of experience: December 20, 2024
The agent was friendly and took time to understand our need for two rooms of different types. She explained the fees and ensured we got both email confirmations to our satisfaction before concluding the call.
Date of experience: November 11, 2024
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Products used:
Booked accomodation which they cancelled and then did not provide a refund. They also charge insurance without your approval. You cant use the insurance because they cancelled the booking. SCAM
Date of experience: November 26, 2024
It was so easy this morning to book my reservation this morning. Jessmae was efficient and very pleasant to speak with. I tried to make reservation last night the man agent was not helpful and said there was no room available and I was looking at it on the screen😡. He said I did not have the right screen. I told him good bye.
I called this morning and Jessmae took care of my reservation in 10 minutes. I was looking at the same screen I was looking at last night.
Date of experience: November 10, 2024
Great customer service she explained everything very clearly was able to take time to look for my rewards number and add it to my reservation sent me the information by email and sent me by text the rest of information need for the day of my stay
Date of experience: November 5, 2024
Christian was very helpful in explaining the rates and what was included in the room rental. He recommended the cancellation refund policy which I wanted. He answered all my questions and was very careful in verifying all my information. He was very polite and respectful.
Date of experience: November 4, 2024
When booking a Hotel stay it has always been
Hectic. Talking with Brandon made it Easy going, hassle free.
Date of experience: December 20, 2024
I spoke with Hugo to book my hotel and he displayed excellent customer service skills, polite and knowledgeable.
Date of experience: December 23, 2024
Incredible customer service, she went above and beyond to make sure I got the room I needed at the lowest rate!
Date of experience: December 26, 2024
Carlos was friendly, respectful and hook me up a room for New Year's Eve.
Give that man a fat Christmas bonus :)
Date of experience: December 11, 2024
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Date of experience: October 15, 2024
Ashley was very knowledgeable and very helpful with my reservation in Macon.
Date of experience: December 18, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
