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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I had a great experience. We were able to make a last minute reservation due to our flight delays at MCO. It was also explained to me clearly that a full refund was available if we had to cancel for a small fee.
Date of experience: April 3, 2024
When I tried to purchase on online, my price was way too high for what I had been quoted per room. When I called the number given, she was very helpful and and gave me the correct price.
Date of experience: April 21, 2024
Alexander told me I could cancel up to 7/23/2024. He also did not even mention a protection plan while my confirmation says no refund and that he offered me a protection plan which I refused. NOT TRUE! I cancelled as soon as the email came through. I will be contacting Marriott proper.
Date of experience: March 25, 2024
The gentleman in the line guided me right where I needed to be. Hassle free to say the least.
Date of experience: May 30, 2024
Christiana was extremely helpful in locating a hotel for my last minute stay. She was very conscientious of my price range and offered several options to me.
Date of experience: April 12, 2024
This was a good experience. I did not have to wait to speak with a representative. The person who helped me was courteous, friendly, and knowledgeable.
Date of experience: April 19, 2024
Khin was very friendly and helpful! She was very knowledgeable and professional as well.
Date of experience: May 30, 2024
Excellent and quick service, very kind and attentive
Date of experience: May 29, 2024
She definitely deserves a raise! Was so helpful. Made me go from stressed to not in a matter of minutes! Will be using you guys more often. Very impressed of now her costumer service was.
Date of experience: April 15, 2024
We went to hotel and they wouldn't take my cat I told you I had a cat several times on the phone. I want a full refund because I had to go to another horrible. A motel 6 on Dean Martin dr.please issue refund. Westgate will not fight refund they already put in computer what happened
Date of experience: March 31, 2024
Danielle helped me book rooms for my daughter's graduation weekend. She was absolutely one of the loveliest people I have ever worked with and was extremely helpful. Your organization is blessed to have Danielle representing you!
Date of experience: March 16, 2024
Joyce did a great job. She was friendly and very knowledgeable. She was delightful.
Date of experience: May 29, 2024
The hotel that was recommended to me was horrible had roaches and I wasn't able to get my deposit back. Beth Jane or whatever her name is wasn't helpful at all and very forceful and impatient when it came to booking the room. I felt rushed and very disappointed in the recommendation
Date of experience: March 28, 2024
Humberto was incredibly kind, knowledgeable and helpful.
One of the best customer service experiences I have had!
Thank you!
KMM
Date of experience: May 13, 2024
Quick and professional and very nice to talk to and arrange my stay
Date of experience: May 28, 2024
Bethany went above and beyond to help us book a hotel very late at night when we were turned away from a reservation at the Hyatt due to overbooking and limited to no availability for 30 miles. Thank you again.
Date of experience: March 23, 2024
Excellent customer service and patience and explanation
Date of experience: October 8, 2024
She was very clear on explaining everything and she made sure I understood everything she made sure my emails was there. My texting was there she was excellent stars.
Date of experience: April 19, 2024
Attendant was polite, knowledgeable, and helpful. Was hooked up with room and set.
Date of experience: May 27, 2024
The guy who helped us get this reservation was very helpful and gave us word by word help.
Date of experience: May 25, 2024
For first time ever, I understood this guy. ( I speak 3 languages) He was clear and he understood me and I understood him. He even let me distance from BW to my event. Thank you BW
Date of experience: April 19, 2024
The lady I spoke with, named Anafranil was very clear on understanding what I needed and was very helpful & patient with me getting my reservation lined up on the dates I needed.
Date of experience: May 5, 2024
If you book with this site be prepared to throw away your money
THE WORST EVER...What a disaster. I booked a room at a hotel and the company refused to refund me even though I bought the insurance (with adequate cancellation notice). I gave up after a month of long calls, talking to people from 3 different companies, and receiving emails from 4 entities (Protect Inc., Fanshield, Bookonline.com Allianz Global Assistance), and still no one was able to assist. The hotel was fine with the cancellation but booking.com was not. Never got a refund even though bookonline.com canceled the hotel room. BUYERS BE CAUTIOUS / BEWARE! This company is not what it presents itself as being. This site is literally impersonating Booking.com. 3 months later and I am still out $223.39.
Date of experience: March 26, 2024
Personable and fun, booked my room quickly and efficiently.
Date of experience: May 26, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
