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Joselito was very professional and straight to the point. Helpful and made me feel at ease in my tough time being broken down as a truck driver. He really should be a manager the way he handled the conversation. Great job!

I had had arrived in US on Tuesday having not slept on the long flight. Staying with a good friend in cluttered conditions. My deaf brother asked me to book him a hotel room. Ezequiel was kind in his tone of voice, patient with my stress and flustered behaviour. He was very calm, polite and helpful. Great experience!

Ana was very kind and informative.Your company is blessed to have her. She represents your company in a good way. She was very patient with all the questions I had.Also appreciated the research she did. Ana's pleasant voice made me relaxed and comfortable asking questions. I am a senior with a handicap and she took that into consideration. Thank you so much Ana. God bless you.

My experience with Cory was amazing he was very very helpful very knowledgeable super sweet. I would have booked the room right then and there with him but unfortunately I have two other people that are coming and I had quoted them wrong so I had to reach back out with them wish there was a way you all could set up to where you could call your agent back, but I can't because I certainly would have called Cory back and gave him my business. Thank you overall the experience was wonderful. I give him a 10.

I went on line to find a room. I had stayed at the Denver Inverness hotel before. I didn't find the executive suite offering. So, I called in to see if these rooms were still an option. Kaneshia, answered my call. She's very professional, personable, knowledgeable, and kind. She took the time to find the perfect room and made the experience delightful. I travel a lot, and rarely find this level of care at other Hotels.
Thank you Hilton for hiring the very best Greatly appreciated!

Ricardo, was very professional in dealing with me in making our reservation. I have a lot of concerns with the policies, and customer service statements, so Recardo had to deal, and he did a good job, keep him!

Rosangelica was an exceptional aid. Not only was her kindness noteworthy, but her clear communication and comprehensive responses to all my inquiries were truly commendable. She dedicated her time and patience generously, for which I am sincerely grateful.

Dawn helped my family secure a room during an emergency. She was friendly, patient and made sure we had a wry thing we needed for a last minute reservation as we were traveling from Houston back to Florida.
Thank you Dawn, you ROCK!

He wasn't able to get me a room at the hotel 🏨 I called about. He did get me a great deal at another one. He was very informative and knew the area I was looking in. He gave excellent customer service

I was worried about booking on a travel site because I didn't want anything to be left out or for anything to be wrong when we checked in. Joi had to really work to make it all just right and I appreciate her diligence and patience even with my Sister calling several times while we were on the line! Lol

Very helpful and explained everything well. Kraig was very patient in my deciding what type of reservation would best suit my needs. He took his time and made sure everything was correct. He also explained about typing my number in so we could be sure it was correct. Thank you again Kraig!

My experience with Jordan was great. He spoke clearly and thoroughly went through each step. He made sure that I knew the price for my hotel rental. He was also very patient with me when giving my information to him.

Needing to find a pet friendly hotel for some booking mistakes we made on our end and needed a place that would be close and clean that would also allow our dog. Susan helped us in a very short conversation.

Quentin was very rude. He said, "if you would listen lady." He also said, "so do you want to book or not." We called him and $#*! and he yelled into the phone. We book hotels all the time and have never had an experience like this ever before.

Christina was rude and very pushy. She didn't even ask me if I had Hilton Rewards or didn't even try to get me the best rate possible! I guess you are not part of the Hilton chain. I was quoted 786 dollars but I went on Hilton website and got the same room for 582. She needs to be trained better!

My representative was extremely helpful, kind and courteous. She was very patient with me while I went through my needs for this booking reservation that I was booking for my boss. Customer Service is a lost art, but she nailed it! I really appreciate this because I am also in customer service for my career. Thank you!

The original hotel I called for was booked. My operator found me the next closest availability in the same town. It was the last room available. She said lets do this quickly! I'm leaving my home behind as it's ground zero for Hurricane Idalia. It was a relief to know we'd have somewhere to sleep. She worked fast, and made it happen.

I googled the service. The number came up right away. I hit the number and three times the gentleman that answered. He hung up before I was even done with my questions seemed to be in a hurry. I could tell he was not working from an office setting seemed as though I was calling him on a personal level while he was doing his own thing. The third time I called I think I got the same gentleman, but this time he was more professional until it came to the end of the phone call. I said thank you I appreciate your help. I waited for a response and I looked at my phone and realize that he had already hung up. We could use more common sense, phone etiquette, which would be you don't hang up on people without saying goodbye, and or let the customer ask all the questions before you hang up. Thank you.

Reservations a MESS! Our guests that were to check in were inconvenienced, we and they were lied to, treated very poorly, charged double, extremely poor CS… will be taking our business to a property that understands quality service for their guests. Disgraceful

I was getting a room for a friend of mine and her three year-old who will been in their car all night and Emanuel was absolutely fantastic. He help me in every way we've asked for an early check in and I really hope that my friend gets it because she really needs it.

Was booked on the phone not online. Agent Christina gave us incorrect info. We wanted a hotel with pool and full breakfast. She booked us at the Super 8 which is a dive. No pool and next to nothing for a breakfast nook
They took my money and when I wanted to leave the hotel they would not refund us.
Never using these ppl again

Edgar was very efficient. He was able to compare rates between hotels. That should have been my first clue that I wasn't talking directly with the hotel. I did confirm that we were talking about the 4 points in Sheraton, so I thought that everything was fine. I had no idea that I was being overcharged until it was too late. I confirmed directly with the hotel, after the fact, that the charge is high.My credit card is charged for a service I have yet to enjoy and I am not able to talk to anyone about this dispute. Shame on me for being taken, and shame on you!

I had a great experience. We were able to make a last minute reservation due to our flight delays at MCO. It was also explained to me clearly that a full refund was available if we had to cancel for a small fee.