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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Yosman did an amazing job helping me book a room for my family. Even though I booked over the phone, Yosman was so welcoming, professional, funny, kind and super helpful. We are visiting from Arizona and he was able to make my worries of our hotel stay disappear. Definitely an asset to this company. Yosman, if your reading this... Thank you for your help and I hope you are there when we arrive. You are doing a great job
Date of experience: April 6, 2023
I've already called 4 times and I cannot get the help I need. I need to schedule a reservation and they keep transferring me to a number. That only allows you to check your reservations instead of helping me book my free night award.
Date of experience: January 13, 2024
My experience with this gentleman was very good he was very helpful and polite his energy was great he made sure that I was completely taken care of and informed! I would absolutely hire Corey as an employee if I had a customer service company!
Date of experience: June 22, 2023
Joyce was extremely helpful. She was courteous, professional and patient with all my questions and concerns. Room was secured, emails and texts immediately sent to verify all information we spoke of while still on the phone. I was pleased.
Date of experience: June 28, 2023
The last leg of a very long flight was canceled in Chicago and I contacted her for help and she bent over backwards to find the rooms I needed. This was not an easy task since many, many flights had been cancelled. We were extremely grateful as we had been traveling over 25 hours.
Date of experience: June 28, 2023
Marianne was awesome! She was so helpful and patient. I explained to her that I am a senior citizen and that some of the internet hotel bookings were not very user friendly. She was so understanding and made booking our three rooms fun! GREAT service!
Date of experience: March 6, 2023
Great service. Wonderful to speak with someone who spoke good English!
It was disappointing that my original room selection was not available….we didn't find out till we tried to pay. That was not Penny's fault.
Date of experience: February 19, 2024
I am not very familiar with the use of electronic support and not fully bilingual but we success due to everyone 's patience and determination to the reservation of 5 rooms for my guests. Thank you very much Michael!
Date of experience: January 20, 2023
Hotel doesn't show my reservation! Never received an email with confirmation either. Can't contact anyone to correct it, sends you to an automated where they take your message but never contact you back! Can't cancel bc it's non refundable!
Date of experience: March 29, 2023
Cesar did a good job booking the room for my wife. She was stuck on a tarmac waiting to head into Dallas after many delays and he was able to get her into a warm room for the night. He was pleasant and sympathetic to our plight.
Date of experience: March 7, 2024
Alek was great! Easy to talk to, courteous, and gave me all the info in needed. I have to call back shortly to make the reservation because I don't have my credit card, but I will definitely be booking for the first time! Can't wait!
Date of experience: September 4, 2023
Paul booked my reservation outside of the wedding party block. When I tried to make changes within 10 minutes I was denied. I've never experienced anything like this before and I feel that I should be able to make the changes needed being it wasn't an error on my part.
Date of experience: December 26, 2023
Carlos is very professional and friendly. He put an effort to find the best deals for me which it helps my budget. He is a great asset to the team. He cares about his customer's needs. Thank you Carlos and God bless.
Date of experience: May 15, 2023
Cory first of all could not find the hotel and then he gave an incorrect quote. I had just checked using a different agent. Then when I questioned he insisted it was the correct price( $269 when I booked it for $185).
Date of experience: August 2, 2023
She was extremely helpful explaining the Reservation. It was so funny the last time I made Reservation was 2017, she brought me up today. I called my friend's and told them about my experience. My children or grandchildren usually me hotel Reservation for us. I learned something new
Date of experience: February 21, 2024
Called very late for a room in Mt Pleasant, WI but needed pet friendly room. Was told it was available but when I showed up was told no pet friendly rooms were available by site Manager. Was told I should have called front desk and not 1-800 number to book. That needs to be fixed so both are on same page. Fortunately, they found a room to accommodate me but was not an easy process.
Date of experience: June 18, 2023
The young man was wonderful answered all my question politely and professionally. You could hear his smile on the phone. Had a this is what I can do for you attitude. I was a call center supervisor for 15 years and would have loved to have him on my team.
Date of experience: July 1, 2023
I specifically asked if I was booked directly with Marriott and Nahomie's answer was yes. The. I proceeded to pay Booking Online (not knowing it was them). This is considered fraud.
Now if I want a refund, they are charging a penalty fee.
Please help. Thank you
Date of experience: November 17, 2023
She was so eager to get me off the phone that she hung up before finishing her sentence. She texted me a number that was supposed to be to the front desk, but was not. When clicking on the link she sent, it went to a call center for something unrelated. When I tried to call the number by entering it directly, the person who answered was annoyed and still not the right place. It was like she was trying to get me to write off the hotel.
Date of experience: March 8, 2024
Amanda was a great help to myself and to my family very far from home. She quickly answered all questions, checked distance to the hospital from the hotel, when I was in a very stressed out situation. She kindly waited until I checked that I had received the confirmation on text and email before leaving the call. Thank you.
Date of experience: July 5, 2023
We had booked a hotel off of pictures and reviews. Got to the hotel and it was less than stellar. We could not stay there. So we called best western. And we were greeted by a real person that expedite reservations to a near by hotel. We very great full for the help and enjoyed our getaway with less stress. Thank you for your help.
Date of experience: March 17, 2023
Samara was very polite but as I mentioned I was a Hilton member and questioned the fees being so much - I was shocked to find out the total amount should have been $168.96 instead I was charged $236.46 that's a significant difference- I will be checking with Hilton to determine what recourse I have- this was an urgent situation for my elderly brother who was without AC in 110+ heat
Date of experience: July 18, 2023
Two evenings ago I had the good fortune to connect with Robert while seeking lodging at the Fairfield Inn while touring the Shenandoah Valley. It was late Friday evening and the type of room I wanted was not available in my budgeted price range. So Robert graciously offered to assist me in finding a room in my price range in the area. After making a few calls he managed to find accommodations for me & my traveling companion; and he secured our reservation so all we needed to do was present ourselves at the Inn he arranged. He indeed went above & beyond my expectations with his generosity of time & caring to insure we had a place to stay the night! 'World class service!
Date of experience: July 9, 2023
Well, the booking agent told me that there was two complementary bottles of wine. When can we checked in when I got to the hotel they don't know anything about it. So I think that was a ploy just to get us to come to this particular hotel, I don't appreciate that at all.
Date of experience: December 12, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
