- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Joyce lied to me when I asked if she was from the Hyatt front desk before I would make a reservation and she said yes! I specifically told her I don't deal with third parties and again said she was front desk at the hotel. Cancelled after contacting the Hyatt directly and my so called reservation was not found. The card given for payment was cancelled and the payment will not be processed
Hung up to fast, I was disappointed with the handling of my call, reason being, all my questions was not answered.
He did a great job! Thank you! He was very helpful, see you in August
Courteous, knowledgeable, and helpful. Couldn't beat the deal that I have as part of a military discount organization. Tried very hard at least four times.
Efficient, very knowledgeable and thorough service
Not good at all customer service was very rude and disrespectful and just hung up the phone while I was talking. Was not actively listening at all. His tone was not good at all.
Brittany was pleasant and determined. Rooms kept selling out before she could confirm them, but she didn't give up. She secured a last minute room for me to rest after a grueling day of flight delays and cancellations.
I have been a long time member of Marriott n this was the hardest reservation I have. I could. Not understand the accents of both first person n supervisor n then they wanted me to text in my credit card which I am not willing to do n one of the reasons I talk to people. He seemed unable to understand so I just hung up.
I have also found none of my direct booking on Marriott Bonvoy n trying to get a call. I have several reservations to make.
Very nice person, informed me of all options and price thank-you very much
Kelly was great…. Personable, quick on the draw, smart…. Even though she was picking up where another agent had left off, she got it all.
Easy and pleasant exchange.
Most delightful and helpful and I could understand him. Appreciated
Tnesha who booked my daughter's reservation was amazing. My daughter who is 18 with a cat needed a place to stay due to work since her dorm doesn't open back up until a later date. She looked at multiple places, reviewed amenities, location, ratings, safety, etc. She found a place in no time!
I've already called 4 times and I cannot get the help I need. I need to schedule a reservation and they keep transferring me to a number. That only allows you to check your reservations instead of helping me book my free night award.
There's no real experience to speak of in that I never made it to Pensacola. Making arrangements was a breeze, though my time on the phone ran short.
Excellent service from your representative. 5 stars.
I just spoke to Caroline and had some questions about what I'm reading online at Expedia for rates & cancellation rules and how that actually works. I got good information, and she was kind and courteous.
Amanda did a great job reserving a handicapped room for the Grandmother of the groom. Rest of the family is reserving their own rooms. Amanda did a great job with all aspects of the reservation.
Bethany Jean took the time to tell me everything that was in the room and about the motel! She was great!
She was very polite and helpful. She answered all my questions.
Alex was from start to finish really informative and a pleasure to deal with.
I lost my conformation number for a stay at the Abernathy. I called and talked to Cecillua and she got the information for me in just a few minutes. She was friendly, caring, and I appreciate her quick service.
She was very nice and helpful. Tried to get us the most affordable room which I very much appreciated!
I was impressed with how quickly our reservation was completed. The customer service representative was courteous and effective. I could not have ask for better service and support.
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
