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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
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This company responds to reviews on average within 2 days
It was absolutely uplifting talking to zolia.
I called to make a reservation and not only was Zolia professional to ensure my needs where met she extended courtesy and consideration above any other agent I have met. She is personable and friendly and made me appreciate how servicing others could be joyful. Truly enjoyed the experience.
Date of experience: July 28, 2023
He was very helpful and efficient and friendly and got me the rooms I wanted
Date of experience: August 29, 2024
DO NOT book through this $#*!ing company. They are crooks. They charged us exorbitant fees that they couldn't explain later, at time of booking they were supposed to be for the pet fee at our hotel. Our hotel later tried to KICK US OUT because they didn't know about the pets even though our understanding because of these $#*!s games is that that we had already paid for our animals. The company had taken all our money and none of it went towards our stay. It also stated in our reservation from booking through them that we had pets as well. In. Sane. We were charged even more money by the hotel. Absolute nightmare of an experience, and unbelievable. The girl on the phone was nice and sounded like she was trying to help us get a good deal. Don't fall for the tactic. They are liars. Lies. All lies.
Date of experience: July 9, 2023
I asked for reservation details. He stated nothing available today. I asked when is there availability he stated he doesn't know and to call back tomorrow to see if there is availability tomorrow 🤔. I was dumbfounded by his response. His non caring attitude did not help. I literally told him, worse reservation experience ever.looks like an amazing hotel, but if reservations is tgat bad, how is the hotel customer service. Ill never know!
Date of experience: January 5, 2024
Called to inquire whether your inn had a pool and airport shuttle service as advertised on website. Was told yes to both questions. Called again today and was told no to both questions. Unfortunately we booked last night after getting teases to our questions. Don't understand why we were given wrong info.
Date of experience: July 10, 2023
I went online to try to make a reservation. I needed two beds. None more available. However he did a great job in finding me a room with two beds through a cancellation. Much appreciated
Date of experience: May 25, 2024
Called to seek status of job inquiries and applications I put in. Was kindly referred to customer service, however phone hung up. Please reach out to me at *******823. Very much interested in working at Hotel Indigo in Alexandria, VA and availble to start immediately.
Date of experience: January 25, 2024
Giovanna was super friendly and knowledgeable of all hotel in area the rooms kept selling but she stayed with us and found us nice room for best price how we don't worry about finding a suitable place Thank You Giovanna
Date of experience: August 3, 2023
Xavier was extremely nice and professional on the phone. The whole process to book a new reservation for me at the Clarion Inn in Seekonk MA took less than 4 minutes. Great job Xavier and I really appreciate your professionalism and friendliness - not to mention how efficient you were!
Date of experience: August 2, 2023
We had a reservation on 12/5 and checked out on 12/6/23. However, our car broke down in the late afternoon and we were unable to travel home. I (Mary Ellen Frazier) booked a last minute reservation on my Visa card. Once my husband and I arrived in the late afternoon. My husband, (Quentin Frazier) changed the booking to under his name as he was able to get a lower rate due to hi "National membership, Unfortunately, my reservation was not cancelled and we both were charged for the same room. Thaddeus assisted me when I booked the room and was extremely professional and friendly.
Date of experience: December 9, 2023
Claudia was VERY rude when I called the booking phone line, from the moment I picked up. Poor customer service skills and then she passive aggressively hangs up the phone without indicating that she was ending the call. Terrible interaction and can't believe she passed the hiring phase of your team, with that attitude.
Date of experience: August 25, 2023
Thanks Mark, for being so prompt and helping my family out. I have 3 kids and we were stressed that our original booking didn't work out.
Date of experience: June 15, 2024
Joyce, your customer service, is extraordinarily competent and professional. I am driving unexpectedly over two thousand miles today and she researched and booked tonight 's pet friendly hotel rapidly and efficiently. Obviously she is one of your best employees. Two thumbs up! Go Joyce!
Date of experience: May 23, 2023
After a chaotic day of travel and hundreds of people stuck at dallas airport overnight, I called to see if I could find a nearby cheap hotel where I could sleep for 4-5 hours. Victoria pulled off a miracle and found me a room!
Date of experience: July 29, 2023
I spoke with Michael and he was a delight to take to. He did not make me feel rushed and went the extra mile by giving me all the options I had even for the different hotels for this event. Michael made my experience exceptional. Thank you for having Michael as an employee he was delightful.
Date of experience: January 20, 2023
The attendant was rude and not clear in what she was saying. I had a coupon for 3 free nights any day of the week and would not listen. She also would not let me talk to a supervisor. I will think very hard before I even go to the IP to gamble with this attitude
Date of experience: May 4, 2023
I never recieved my reciept. I've called several times requesting but still nothing. Please send me a reciept to *******@bacardi.com. Confirmation #*******
H*******
Date of experience: June 5, 2024
I was booking a hotel and David was extremely patient, kind and helped look for the best rate for my family! His customer service is outstanding! You don't get service like that any more! Thank you again David!
Date of experience: June 7, 2023
We were heading to the Denver area to help our son move. Due to weather concerns at home, we waited until the last moment to find lodging. Charlie got us a great hotel, great rates and easy experience.
Date of experience: April 1, 2023
Alan did an excellent job. He looked at several options with me and really took is time. He was very patient and answered my questions. When I said more that once that I was sorry it was taking so long, he kept saying," no problem". He was as excellent
Date of experience: July 21, 2023
Great experience she went above and beyond to accommodate me during a last minute sudden death in our family. She ran pricing/accommodation scenarios. She looked at local hotels in the area all with a positive attitude and patient demeanor.
Date of experience: May 2, 2023
David Lyte went above and beyond the call of duty. He made it very easy and enjoyable to get reservations made. He helped and informed me of more to make my reservations. Please recognize David for doing an excellent job. Thank you Linda Antonow
Date of experience: March 7, 2024
I book reservations for the person I work for quite often and I was nicely surprised by how wonderful, honest, thorough, professional, kind and patient Hayley was! Customer service (which seems to be lacking these days) is still around and Hayley is the example! You're lucky to have her.
Date of experience: June 9, 2023
The girl who checked me in had a ruff time with my check in. Didn't take long and I was found in the computer and given my room. Had some problems with directions and a key that needed replaced her name was Shelly a smart and forthright young lady. I could not thank her enough for making my stay pleasant!
Date of experience: September 5, 2023
During my call I directly asked if this was fully refundable and he said yes if done before the 17th. I also asked if this person worked for the Hard Rock and he and yes. I did not realize I was talking with a third party. When I called to cancel an hour later I was told that they would keep 33% as indicated in the email that they sent after the call…In contrary to what I was told during the call. This is a scam. Beware.
Date of experience: March 7, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
