BookOnline

She was wonderful and answering every one of my questions

Very upset with the $100 charge for pets. Staying at a vrbo instead.

Great job booking last minute. Very helpful and assured I got confirmation before hanging up

Michelle was so helpful! We honestly were not going to book at The W due to the first call we made the Customer service rep was rude and hung up on us! Michelle was amazing, very respectful and knows her job well!

Paul booked my reservation outside of the wedding party block. When I tried to make changes within 10 minutes I was denied. I've never experienced anything like this before and I feel that I should be able to make the changes needed being it wasn't an error on my part.

Rebecca was incredibly friendly and helpful. Don't ever let her go. Give her all the raises and pay for her vacations because she is a gem!

I was on a different website and it was telling me it was sold out. I decided to call BookOnline instead and Lindsey got me booked in a room in less than 5 minutes! It was quick and easy.

Friendly, quick, helpful clear. He understood all of my requests and answered questions well. Thanks Alex

Very helpful and professional answered all my questions. Excellent service.

While traveling to wait on the birth of our first great grandson I called Hilton for booking our reservation. I was pleasantly surprised with how extra special Miss G treated me. Excellent customer service and very professional!

I ask for verification of my reservation, not to be booked twice, please credit my account!

I spoke with Justine today to book a stay at the Microtel Columbus Ga. She was helpful in getting me a room a day earlier than was listed available at the auto scheduling site. Unfortunately, I was quoted a price of $458.37 but a charge of $527.13 was posted to my card. A review will resolve the issue, though. Overall, I was pleased with customer service.

I feel a good great service I appreciate it got my reservation quick I please take less 3 minutes to complete

Save yourself a headache and money and do NOT book a hotel through this website. I have never written a review before, but this one is a PSA. I reserved a room for one night and the "taxes and fees" were almost 70% as much as the cost of the room. I emailed customer service asking for an itemized receipt, to which I was told was not available. They allege I saw it on the check-out screen and can't provide anymore details. When asked to speak to a supervisor, I was told I'd hear the same message but someone would call me back. Still no phone call, no receipt and no explanation. I should have called the hotel directly, used the hotel website, or used a reputable website and saved myself a significant "booking" fee. Outrageous. Just please stay away from this site.

She is very friendly and knowledgeable about her work Super helpful good job

Very helpful and helping me locate the correct hotel, booking was a breeze!

I just want to say it was a very good experience to check rooms and rates and try to get this and that for what I needed for me and my two kids to visit my son that's in the marines. Thank you very much Dawn for your excellent work. It was a pleasure.

Our plane was cancelled and the lady at the airport connected me to you to book a hotel that we could check into at 3 in the morning and she booked us with a hotel that wouldn't let us check in until 3 pm not am and they wouldn't refund the money for room. She did this twice and we finally got a room ourselves and ended up paying for 3 hotel rooms because of you stupidly. I put in a claim with the airport but we were never refunded for the money the hotels charged us or the $50 we paid for cab each way to hotel or for the meals we bought. Our don ended up driving fro Fort Mac to Calgary so we wouldn't have wait until the next day to get to Fort Mac. It cost us over $1000 for everything so we weren't impressed with your hotel booking

I called for a reservation. I am in my seventies and prefer the phone to internet. The young woman(Joyce) was very helpful and kind. I really appreciated her taking the time with me.

I made a reservation and after I got my confirmation I saw a charge of $114, on a $200 dollar room for taxes and "service fee". I immediately called to cancel. It was non refundable. You can't talk to anyone. Just awful to charge this exorbitant amount. Hotels.com had a charge of $34.00 for same room. Almost $100 difference. I will be contacting the better business bureau.

Francis provided such amazing customer service while assisting me in booking over the phone. I had called multiple hotels and was trying to find a good stopping point to sleep for the evening. (Talk about stressful) Francis was sure to put my mind at ease and even offered a bottle of wine upon arrival. I am so excited to arrive!

Poor at best. Communication challenge, unable to find room block, was transferred with no details or indications and then was stuck in the endless loop of unintelligent AI

I called archer to get some information on a group booking that we have in November, and I reach Tiffany whom immediately understood my need and transferred me to the hotel directly. She was very friendly and efficient.!