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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Not very happy that I could not get a military discount after serving for 23 1/2 years. I was told the military discount rooms were sold out. That's pitiful!
Date of experience: March 10, 2024
I couldn't understand the rep I spoke with. He spoke too fast. I also do not like that my card would be charged before I even stay so I did not book. I won't use Marriott in the future if this is there booking.
Date of experience: February 9, 2024
I spoke with Alejandro about staying at the courtyard and it was sold out. He was lovely enough to find me another hotel and got me the last room. He's bilingual, smart and funny.
Date of experience: March 9, 2024
It seemed like too much time to book, but the service was good.
Date of experience: April 29, 2024
Very courteous, friendly and helpful. Three seasoned 80 year ladies needing accomadations for a girls w/e out. —— Lyndsey was so patient with my reservations. Thank you so very much
Date of experience: March 2, 2024
The worst customer service ever! Your customer service representative hung up on me on numerous occasions so many that I lost track of how many. I ask for a number to a specific property that initially he gave me the wrong number, then he proceeded to tell me he texted me the number and I should read my text instead of calling him back. I explained that I was driving and it was easier to call versus reading a text. He then started leaving the call on hold then picking it up and hanging it up. I am livid that this is the type of customer service that Marriott is giving. This arrogant, representative even said he was the supervisor so he didn't care if I reported him. Wow, great leader to have employees to follow. This is beyond disappointing, disgusting, disheartening and unacceptable behavior for any employee.
Date of experience: February 2, 2024
Called to check if there were any rooms in the ground level since my mother can't do stairs very well. Was transferred to a recording.
Date of experience: March 25, 2024
Nicolas was very considerate in making sure that all of my concerns were addressed. It was a complicated reservation.
Date of experience: March 25, 2024
Raul was professional and helpful during my time with him. He was patient as I tried to explore all my options with booking this stay. Congratulations on an excellent job!
Date of experience: March 1, 2024
Representative specifically told me this was a nice place, a great deal and that it met me needs for truck/trailer parking. I get here and it's by far the nastiest most run down place I've ever stayed at. They also state immediately that they typically don't allow truck and trailer parking. After I get through with that I get to the room and it's disgusting and has no toiletries in the room at all. The whole place smells of urine and hasn't been cleaned along with the filthy air vents and filter in the wall. I paid for another hotel and I'm taking the loss.
Date of experience: January 15, 2024
Very good as usual. Carolyn was great! Just checking on availability for my son. We already have our reservations 7/6-7/13
Date of experience: April 7, 2024
Patrick was a tremendous help in securing my hotel room and made the process simple and easy.
Date of experience: April 19, 2024
Brandon did not help me at all. He just switched me to another line that was no help at all. Terrible service by this person.
Date of experience: April 5, 2024
Very attentive person Miguel help us on all our questions
Date of experience: April 26, 2024
I called to advise that I would be in late between 10 & 10:30 pm. You disconnevted me without telling me you had my message. I called back & I was disconnected again.
Date of experience: March 15, 2024
This gentleman went out of his way to find me a room last minute! That and he's from NY! You have definitely earned my future business!
Date of experience: April 5, 2024
Alex was very helpful and seemed to understand the special needs for my handicapped husband. We'll see if we get what he promised.
Date of experience: April 6, 2024
Patrick was pleasant and thorough in his job it's unfortunate that we needed a handicap accessible room on the first floor but because of limited amount of rooms we were uncle to have our request honored. Patrick booked a room with two queen beds on the first floor; hopefully they will be available for us upon arrival. I do recommend the hotel make necessary arrangements to accommodate disabled guests
Date of experience: January 15, 2024
Edgar was knowledgeable, helpful and pleasant! Thank you Edgar.
Date of experience: April 26, 2024
Called to seek status of job inquiries and applications I put in. Was kindly referred to customer service, however phone hung up. Please reach out to me at *******823. Very much interested in working at Hotel Indigo in Alexandria, VA and availble to start immediately.
Date of experience: January 25, 2024
We are escaping a weather emergency and going to the Residence Inn by Marriott in Portland seeking light and heat. Patrick was so helpful. Many thanks for taking us and our three kitties out of the power failure!
Date of experience: January 13, 2024
Your representative was clear, articulate and professional.
Date of experience: April 26, 2024
Got very nice rooms in an efficient manner. All was simple and pleasant
Date of experience: April 26, 2024
Jill was the most helpful and pleasant rep I've dealt with in a while, and this on a Monday morning! Got what I wanted, got my AAA bonuses, and the room I wanted for a low price. Jill hade made Comfort Inn my Leniir City home away from home.
Date of experience: March 4, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
