- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Mr. Luis was pleasant, efficient and answered all our questions. A plus plus for service.
Date of experience: April 20, 2024
Had checked out, had car problem and needed to stay another night. Megan was gracious, extremely helpful and saved the day. Very much appreciated
Date of experience: March 25, 2024
Joyce lied to me when I asked if she was from the Hyatt front desk before I would make a reservation and she said yes! I specifically told her I don't deal with third parties and again said she was front desk at the hotel. Cancelled after contacting the Hyatt directly and my so called reservation was not found. The card given for payment was cancelled and the payment will not be processed
Date of experience: January 26, 2024
Hung up to fast, I was disappointed with the handling of my call, reason being, all my questions was not answered.
Date of experience: March 30, 2024
He did a great job! Thank you! He was very helpful, see you in August
Date of experience: April 23, 2024
Courteous, knowledgeable, and helpful. Couldn't beat the deal that I have as part of a military discount organization. Tried very hard at least four times.
Date of experience: March 14, 2024
Efficient, very knowledgeable and thorough service
Date of experience: April 24, 2024
Not good at all customer service was very rude and disrespectful and just hung up the phone while I was talking. Was not actively listening at all. His tone was not good at all.
Date of experience: March 7, 2024
I have been a long time member of Marriott n this was the hardest reservation I have. I could. Not understand the accents of both first person n supervisor n then they wanted me to text in my credit card which I am not willing to do n one of the reasons I talk to people. He seemed unable to understand so I just hung up.
I have also found none of my direct booking on Marriott Bonvoy n trying to get a call. I have several reservations to make.
Date of experience: January 26, 2024
Brittany was pleasant and determined. Rooms kept selling out before she could confirm them, but she didn't give up. She secured a last minute room for me to rest after a grueling day of flight delays and cancellations.
Date of experience: January 8, 2024
Very nice person, informed me of all options and price thank-you very much
Date of experience: April 22, 2024
Kelly was great…. Personable, quick on the draw, smart…. Even though she was picking up where another agent had left off, she got it all.
Easy and pleasant exchange.
Date of experience: February 15, 2024
Most delightful and helpful and I could understand him. Appreciated
Date of experience: April 23, 2024
Tnesha who booked my daughter's reservation was amazing. My daughter who is 18 with a cat needed a place to stay due to work since her dorm doesn't open back up until a later date. She looked at multiple places, reviewed amenities, location, ratings, safety, etc. She found a place in no time!
Date of experience: January 7, 2024
I've already called 4 times and I cannot get the help I need. I need to schedule a reservation and they keep transferring me to a number. That only allows you to check your reservations instead of helping me book my free night award.
Date of experience: January 13, 2024
There's no real experience to speak of in that I never made it to Pensacola. Making arrangements was a breeze, though my time on the phone ran short.
Date of experience: March 23, 2024
Excellent service from your representative. 5 stars.
Date of experience: April 23, 2024
I just spoke to Caroline and had some questions about what I'm reading online at Expedia for rates & cancellation rules and how that actually works. I got good information, and she was kind and courteous.
Date of experience: December 24, 2023
Amanda did a great job reserving a handicapped room for the Grandmother of the groom. Rest of the family is reserving their own rooms. Amanda did a great job with all aspects of the reservation.
Date of experience: March 4, 2024
She was very polite and helpful. She answered all my questions.
Date of experience: April 22, 2024
Bethany Jean took the time to tell me everything that was in the room and about the motel! She was great!
Date of experience: March 30, 2024
Alex was from start to finish really informative and a pleasure to deal with.
Date of experience: April 20, 2024
I lost my conformation number for a stay at the Abernathy. I called and talked to Cecillua and she got the information for me in just a few minutes. She was friendly, caring, and I appreciate her quick service.
Date of experience: January 30, 2024
She was very nice and helpful. Tried to get us the most affordable room which I very much appreciated!
Date of experience: March 18, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
