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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
We were not sure where we wanted to stay in Rome. Maria took the time to share several options with pricing and type of rooms. She's also sending close by attractions. This is why I'm a loyal Marriott traveler.
Date of experience: December 29, 2023
I made reservations for tonight and she made them for tomorrow. After I asked for a refund she said she made a new reservation without telling me the amount made another reservation but I never received any information besides a refund request so now I'm not sure if I have a room reservation for tonight.
Date of experience: January 31, 2024
I had been looking for a hotel that was within walking distance to the building where was scheduled to train and had an awful time with any way I searched. One person I was in contact with happened to call me and mentioned a Motel 6 she had seen. I called the 888 number, started talking, and was so stressed that she kindly stopped me and said, "you're looking for a hotel room, right? How can I help you?" I simply said I needed a hotel within walking distance of a building I would be visiting and gave her the address. She confirmed the hotel I eventually booked was 0.5 mile and asked if that was too far. I said it would work, and hung up thanking her for being so patient! I am glad I made that call - it confirmed my belief in (wo)mankind!
Date of experience: January 20, 2024
Very courteous and efficient. He was quick to locate my room and secure it
Date of experience: April 22, 2024
Brandon was excellent to talk with and patient to get through my mistakes.
Date of experience: April 24, 2024
Rude. I was transferred and not told I was going to be transferred. I have been trying for 30 minutes to get a copy of my folio with no success.
I am a diamond member and stay at Hilton properties several times a year. Our company employees stay at Hilton's over a 1,000 times annually - maybe we should switch to Marriott.
Date of experience: January 26, 2024
Friendly attitude! Great customer service and attention to detail. She really cares about her customers and her job. It was a pleasure working with her.
Date of experience: March 5, 2024
Joselito was very professional and straight to the point. Helpful and made me feel at ease in my tough time being broken down as a truck driver. He really should be a manager the way he handled the conversation. Great job!
Date of experience: January 16, 2024
Mr. Luis was pleasant, efficient and answered all our questions. A plus plus for service.
Date of experience: April 20, 2024
Had checked out, had car problem and needed to stay another night. Megan was gracious, extremely helpful and saved the day. Very much appreciated
Date of experience: March 25, 2024
Joyce lied to me when I asked if she was from the Hyatt front desk before I would make a reservation and she said yes! I specifically told her I don't deal with third parties and again said she was front desk at the hotel. Cancelled after contacting the Hyatt directly and my so called reservation was not found. The card given for payment was cancelled and the payment will not be processed
Date of experience: January 26, 2024
Hung up to fast, I was disappointed with the handling of my call, reason being, all my questions was not answered.
Date of experience: March 30, 2024
He did a great job! Thank you! He was very helpful, see you in August
Date of experience: April 23, 2024
Courteous, knowledgeable, and helpful. Couldn't beat the deal that I have as part of a military discount organization. Tried very hard at least four times.
Date of experience: March 14, 2024
Efficient, very knowledgeable and thorough service
Date of experience: April 24, 2024
Not good at all customer service was very rude and disrespectful and just hung up the phone while I was talking. Was not actively listening at all. His tone was not good at all.
Date of experience: March 7, 2024
I have been a long time member of Marriott n this was the hardest reservation I have. I could. Not understand the accents of both first person n supervisor n then they wanted me to text in my credit card which I am not willing to do n one of the reasons I talk to people. He seemed unable to understand so I just hung up.
I have also found none of my direct booking on Marriott Bonvoy n trying to get a call. I have several reservations to make.
Date of experience: January 26, 2024
Brittany was pleasant and determined. Rooms kept selling out before she could confirm them, but she didn't give up. She secured a last minute room for me to rest after a grueling day of flight delays and cancellations.
Date of experience: January 8, 2024
Very nice person, informed me of all options and price thank-you very much
Date of experience: April 22, 2024
Kelly was great…. Personable, quick on the draw, smart…. Even though she was picking up where another agent had left off, she got it all.
Easy and pleasant exchange.
Date of experience: February 15, 2024
Most delightful and helpful and I could understand him. Appreciated
Date of experience: April 23, 2024
Tnesha who booked my daughter's reservation was amazing. My daughter who is 18 with a cat needed a place to stay due to work since her dorm doesn't open back up until a later date. She looked at multiple places, reviewed amenities, location, ratings, safety, etc. She found a place in no time!
Date of experience: January 7, 2024
I've already called 4 times and I cannot get the help I need. I need to schedule a reservation and they keep transferring me to a number. That only allows you to check your reservations instead of helping me book my free night award.
Date of experience: January 13, 2024
There's no real experience to speak of in that I never made it to Pensacola. Making arrangements was a breeze, though my time on the phone ran short.
Date of experience: March 23, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
