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BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Lauren could not have been nicer or mor professional
We are fire evacuees and she made the reservation quickly and without angst
Our agent was very professional and was able to get me a reservation so we can ride out the hurricane safely.
Lauren has excellent Customer Service skills. Lauren helped me to identify the problem so I can complete my booking. Lauren is very knowledgeable and I am really pleased with the service she offered.
I am traveling with my daughter and our flight was canceled and not rebooked until the following day. We have a standby flight so I was hesitant to book a hotel room in case we do get on the flight. I called the Hilton and Jose was wonderful about explaining my options and was very patient with me as my anxiety is high. We were able to get a room and a guaranteed refund if we get on our standby flight.
I called to make reservations and Luis made it easy and clear. He obviously cares about customer service. Well spoken and polite! Give him a raise!
Amazing experience at 1:30 am. My hotel had cancelled my reservation and she stayed with me until it was solved! So appreciated her support in the middle of the night so I could get a room!
Mauricio was both efficient and effective at helping us get the reservation we needed. I:m so glad he was able to do that for us
The rep Marisha who helped me book my stay was very friendly in a sincere manner. She ended our conversation with a "travel safely".
Eboni was super helpful in rebooking my hotel room and upfront with the price changes. Fun to chat with on the phone while waiting for tasks to be completed. Helpful and funny!
She had patience with me. I asked a lot of questions. She kept trying to find me a hotel I could Afford. I told her she needed a raise for all the work she did to find me a room. We need more people like her.
I needed to reserve a room for my son traveling from Oregon back down to Huntington Beach, California Fort Bragg Motel 6 was about halfway. I had the pleasure of having Wanda answer the phone. She was very clear very well spoken. I understood everything I reserved him a room in Oregon and that was not the case so I appreciate Wanda!
Booked room with host Edgar. Davenport Grand was full on dates I need. Edgar was able to register and book room for me at another of their locations. Great job. Thanks.
Zoila booked a room for us in York, PA. When one reservation got in ahead of ours, she switched to another hotel and got a better deal!
Having to book a room late is already annoying, but she seemed very happy to help and was willing to make sure I was happy with my accommodations, even if it was just for a single night. Would hope most people in this feild would be as courteous as her
Jesmae, did outstanding job of processing my request for to get me a room fast and efficient. Very happy with the room suggestion and total booking
The original hotel I requested was booked for the holiday weekend. Great job sourcing another. My experience was seamless and simply efficient.
James assisted me in booking a room for an out of state wedding. He was quick and precise.
He was a pleasure to deal with.
Booking my reservation online was a little difficult. They did not let me know exactly how much was going to be charged to my credit card at the end of my stay. They only told me what would be charged that day. I had to ask a lot of questions before they told me, I have to pay a resort fee every day plus property taxes was not included in my total. I also had a hard time understanding her accent. I canceled the reservation.
Now the person that I canceled my reservation with was so sweet she totally understood she was very kind. She also had an accent, but I could understand her.
The representative was very efficiand and, professional in her performance j.She l assisted me, by searching at various locations.
To help me out to find the best price and the right location, which I am very humbled and grateful. She did an excellent job.Thank you
I had the BEST experience with when I called the 800 number, and spoke with Tracie - she was incredibly helpful, courteous and dedicated in helping me book a room at the Boston airport. She is a true goodwill asset to your business.
Shelia was amazing and very helpful in reserving a last minute room tonight! Thanks so much for your patience and kindness Shelia!
Tyler was very helpful and professional! He was able to make booking very quick and easy. I really appreciated the assistance!
He was very friendly and the reservation went smoothly. Took very little time. Very efficient. Thank you.
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
