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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
After trouble on website (every time I clicked on book room it said "sorry, that room was just booked"), I called.
The agent was very competent, easy to work with, got me in the room I wanted.
Date of experience: September 2, 2024
Kaliyah was extremely helpful … spending time answering all my questions and searching for the rest rooms. He is an asset to the Hilton team.
Gail Murray
Date of experience: August 14, 2024
Ebony was very patient and helpful with our reservation. I had difficulty with my corporate card and she helped me walk through the process and complete the booking with grace and patience!
Date of experience: August 29, 2024
We were stuck in Houston for two nights with our dog and no where to stay Jason worked tirelessly and found us a room near the airport where we were able to check in at 10
Am!'
Date of experience: August 20, 2024
Jarvis was super helpful! He was so patient trying to find the best solution for me. I almost didn't book with Marriott and he was so efficient that he managed to convince me to book. I'm grateful because I was in a bind and needed this room for work purposes. Super grateful for Jarvis. Thank you!
Date of experience: July 19, 2024
Very professional, explained everything to me very clearly and was really nice. Reservation was fast and got the best price available. Thank you so much Giselle Enedina
Date of experience: August 18, 2024
Unfortunately, the hotel didn't honor our reservation even though I had the confirmation text. They were greedy and gave our room to someone else. Very poor public relations on their part.
Date of experience: July 26, 2024
I booked 1 room for 3 at a motel at $74.00 a night and was charged $689.39 and $289.00 was taxes and fees on there website. I was ask If I wanted to pay for refund protection and opt. Out, charged anyways. I then need to change the dates and contacted them about changing them. After 3 days trying even with help from motel someone finally called. This was 9/29/2024. I was then told they would refund me the origanal amount in 10 days or less,and needed to pay for the new dates at another $300.00 and told person on phone no for this protecton plan again and was charged again. I have contacted this company at least 20 times now about this refund and get the same thing. Your reguest is approved and will see back on your the card I used. Nothing yet now 15 days. Keep contacting them again and once again I will have a supervisor contact you. It is now 26 days. I started looking into this company and finding out this is happening to many people. The BBB has them as 1 star and F Rating. All reviews online also show theses refunds not getting refunded. I now have reported this company to thr FTC for help with this refund. I can only worn people to not use these scammers and book direct to the motel and avoid this scam
Date of experience: October 24, 2024
The rates advertised for hotels are not honoured and unless you're very careful, you could end up paying £000's more for a room. Disgraceful.
Date of experience: October 24, 2024
Despite the poor quality of our connection, the person did a great job in fixing my hotel reservation. Very helpful. Thanks to her
Date of experience: November 4, 2024
Carlos was friendly, respectful and hook me up a room for New Year's Eve.
Give that man a fat Christmas bonus :)
Date of experience: December 11, 2024
Lauren could not have been nicer or mor professional
We are fire evacuees and she made the reservation quickly and without angst
Date of experience: September 10, 2024
Very pleasant experience with Kelley while making room reservations for next year She was very helpful and answered all my questions.
Date of experience: December 5, 2024
Our agent was very professional and was able to get me a reservation so we can ride out the hurricane safely.
Date of experience: October 6, 2024
Lauren has excellent Customer Service skills. Lauren helped me to identify the problem so I can complete my booking. Lauren is very knowledgeable and I am really pleased with the service she offered.
Date of experience: August 6, 2024
We were provided with great customer service by Tyler. He was very helpful in assisting with our room reservation.
Date of experience: November 10, 2024
Agent was very helpful and quick. She searched until she found what I needed.
Job well done.
Thank you
Date of experience: November 18, 2024
I am traveling with my daughter and our flight was canceled and not rebooked until the following day. We have a standby flight so I was hesitant to book a hotel room in case we do get on the flight. I called the Hilton and Jose was wonderful about explaining my options and was very patient with me as my anxiety is high. We were able to get a room and a guaranteed refund if we get on our standby flight.
Date of experience: July 21, 2024
I called to make reservations and Luis made it easy and clear. He obviously cares about customer service. Well spoken and polite! Give him a raise!
Date of experience: October 26, 2024
Amazing experience at 1:30 am. My hotel had cancelled my reservation and she stayed with me until it was solved! So appreciated her support in the middle of the night so I could get a room!
Date of experience: July 23, 2024
Mauricio was both efficient and effective at helping us get the reservation we needed. I:m so glad he was able to do that for us
Date of experience: September 20, 2024
The rep Marisha who helped me book my stay was very friendly in a sincere manner. She ended our conversation with a "travel safely".
Date of experience: October 23, 2024
Eboni was super helpful in rebooking my hotel room and upfront with the price changes. Fun to chat with on the phone while waiting for tasks to be completed. Helpful and funny!
Date of experience: August 13, 2024
She had patience with me. I asked a lot of questions. She kept trying to find me a hotel I could Afford. I told her she needed a raise for all the work she did to find me a room. We need more people like her.
Date of experience: July 9, 2024
I needed to reserve a room for my son traveling from Oregon back down to Huntington Beach, California Fort Bragg Motel 6 was about halfway. I had the pleasure of having Wanda answer the phone. She was very clear very well spoken. I understood everything I reserved him a room in Oregon and that was not the case so I appreciate Wanda!
Date of experience: July 8, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
