BookOnline

The reservation was supposed to be for tonight. She made a five reservations for us for tomorrow. We paid for Ubers for 10 people and now we're stuck at a hotel that has no open rooms. Our flight was canceled and I made that perfectly clear on the phone.

I wanted to book a specific luxury room based on photos from the website, but they were misleading. I called the service line and Giovanny helped me get the exact room I wanted and even added on two complimentary wine bottles as a gift. It was smooth and easy!

I called the 1800 reservation number and wanted to reserve with points. Representative not only was unable to reserve for points he didn't have another number where I could. I called right back and another representative was able to fulfill my request.

I was not expecting the customer service I received. The place I picked was sold out. I didn't expect to be able to find the perfect place for me but Nicole came through with flying colors. I will use this service again.

We check in and walked into the room it was it was disgusting had roaches and the smell of cigarettes was unbearable. We walked in and walked out. We did not stay not even for a moment. I would like management to contact me

I called the number attached to the hotel on the internet. Thought I was calling the hotel directly. I even verified which hotel I was booking at, even asked the booking agent if this was the right hotel. I thought I was booking directly with the hotel. He booked my hotel including having my dog and quoted a price of 140.00. Guess what. Get to the hotel and found out I used a third party booking site. I had no clue. That was not stated. Oh and guess what. I still had to pay for my dog on top of what the third party charged me. So no I am not happy at all with this booking service. Horrible experience and I am mad that this happened.

I asked if she was at the hotel and she said yes. Clearly, she was not a hotel employee. She could not answer questions about the location and she said there was a mountain view. There are no mountains in eastern nc.

I had a wonderful time going through the booking process with Ritchel. She was very professional and pleasant and she made me smile.

In fact if she doesn't get a raise by the next time I book through you guys then I'll never stay at one of your hotels again. Here's lookin' at you kid.

Deceiving information I asked for a two bed hotel room. I was assured of this and at the end when I call the hotel, they confirmed it was only one bed when I asked specifically and repeatedly for two beds.

Cesar was and is fabulous. I am a chatter box and I am sure he was as busy as he could be but you would have thought I was the only person in the world right then. I hope you know how lucky you are to have him.

Eric was exceptionally helpful and very friendly! He was very thorough and he did a very good job of doing a lot of research to really help us find the right hotel at the right price and, most importantly, at the right location for our needs. Thank you very much!

Leon was exceptional. We live in Pennsylvania and our son and his family live in Austin. Our son is handicapped and they were out of power yesterday and looking for a hotel. Leon was such a huge help. Thank you.

I request three rooms with a pool view as well as having the three connecting. Neither of this happened. I only had one room with the pool view and I now I paid for all three of them to have that. Also I requested to have a military discount and that didn't happen either. I was told that there would be a restaurant on site for the evening and that also haven't the case.

The room rate I was quoted on the phone was NOT the rate I was charged. I tried to request a live chat and a call back and neither happened. There does not seem to be any way to contact customer service to address it. I was over charged and there is zero follow through. I will never use this service again!

I was having a hard time understanding the room description, she was so patient at explaining until I got it.

Danielle was great and so helpful for making a booking for me after having car trouble and unable to get a reservation for my planned stop. She was able to find a spot for me and my dogs after a heck of a day!

First thing I asked was if I was talking to the hotel directly and you told me I was. Then I found out AFTER I PAID that no, you are a 3rd party booking agent who just got an extra $90 of my hard earned money in your $#*!ing pocket. I will never call you again. Not only is that shameful and disgusting it is immoral. I'd give you less than 1 star if I could.

I didn't really know who I was calling. I thought it was calling the hotel but I got a customer service representative from book online and it was a quick and easy experience I needed to write. She gave it to me and told her I'd call back. She had no problem and it was just like talking to anybody locally

I called and asked a question about a bill and she said she could not help me and was very hostile and aggressive with me. I was cool as a cucumber and told her she was being quite rude she hung up on me.

I spoke with Cesar Hernan to book a room and he is wonderful, polite and so helpful. He found us a room on the floor we wanted for our 50th Anniversary. Cesar truly went out of his way to help me.Thank you

I call the Reservations phone # to ask a question about the hotel.
I am told to call the front desk to inquire.
So then I ask for the front desk phone number.
I am told she does not have the front desk #.
Waste of time

I needed to speak to a human because I can't find my itinerary number. And I have tried 4 times to get a human and can not. I put the - star because at least you have a phone number. I need to speak to a live person!

I was overcharged for 3rd rate hotel and tried to get my money back but no one wants to help me. I explained that there's no way I'm taking my wife to this dive that I was charged over 200 for, not even worth the $55 norm rate