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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Diego was not only very professional and polite, but he made sure that he provided me with the answers I needed. I especially appreciate the fact that Diego did not simply end the call when the problem proved to be more complex than I expected, but made sure that I had an answer and the appropriate next step to take.
Thank YOU Sir!
Date of experience: September 14, 2023
Lisa helped me figure out everything I needed! She was very kind to me and I appreciated her willingness to not get annoyed at me and help me! Thank you Lisa for being so patient and kind to me!
Date of experience: May 15, 2024
Unfortunatly we didnt find any room in our location because everything booked so quickly but she was an angel and gave us a lot of choice! She was very understanding and i 100% believe you'll have an exeptionnal interaction with her too!
Date of experience: February 2, 2023
28March 2023 6:50pm
Carlos took all my credit info but neglected to text my confirmation number as promised.
By taking my information, debiting my card but not completing the reservation that is cc Fraud. After stealing my cc info the reservation service also located in Tacoma refused to take my calls back trying to ascertain my confirmation number.
I will submit a complaint to the Better Business Bureau and Tacoma Police.
Date of experience: March 28, 2023
She gave me an early checkin to a motel who she knew to be available. She promised I could get into the hotel without any problem what soever. She lied from the beginning of the call to the very end. Bad service in so many ways. I will never book with this company again. Nor will I ever recommend using any of the hotels she represents. BAD SERVICE 100%
Date of experience: July 8, 2023
Was great. Charyn couldn't have been nicer and more knowledgeable. Process didn't take long and I am excited to spend more time at one of my favorite hotels. Wish I could have been upgraded to a water view but oh well!
Date of experience: August 17, 2023
I lost my conformation number for a stay at the Abernathy. I called and talked to Cecillua and she got the information for me in just a few minutes. She was friendly, caring, and I appreciate her quick service.
Date of experience: January 30, 2024
I at first booked with a credit card but then realized I could use my Wyndham points and then Cristian helped me and did a wonderful job!
He was patient and explained everything and took care of my request!
Date of experience: August 17, 2023
I asked for a reservation with any and all discounts available to me! Giovanna was very patient and
accomadating and pleasant! We booked for 2 nights that were available and need one more night May 2!
Date of experience: April 26, 2023
Crowned plaza was booked solid for the date I requested. Lindsey was very helpful with directing me and booking my room close by at another hotel within minutes. The booking was quick ad simple.
Date of experience: April 21, 2024
Made reservations for 4 nights at Econo Lodge near Steinbrenner Field beginning March 7,2023 for Yankees spring Training games. Excellent service with polite interest in meeting my requests for room with microwave and refrigerator. This young lady helped this old guy with the tech help necessary to complete the reservations. Than' you Kanishia.
Date of experience: January 31, 2023
You didn't inform me I would need a credit card to check in and you didn't charge me for my dog.
I almost couldn't check in because of this… they made an exception because their system is down and can't process the card anyway.
Date of experience: May 28, 2023
I was looking for a reasonable price for a for a short trip to Maui to share a Birthday with special friend who had never to Maui. He assisted me in navigating the details on the Alaska Air Hotels website and determining actual cost with all the taxes and fees. In addition, he was empathic and interested sharing ideas about properties as they served my needs
Thank you, Jesus
Date of experience: September 8, 2023
Very helpful, understanding, and very patient. She tried hard to find a place within my budget.
Date of experience: July 19, 2024
It was Susan that took my booking and charged my card right away. The process took for ever via phone. Upon arrival at the hotel I learned that the confirmation was not sent to them. I had to pay again at check-in. It looked like this horrible booking service was a scam and I was forced to cancel my ctedit card. Do not do business with this company.
Date of experience: June 29, 2023
I was deceived into thinking I was booking directly with the hotel which is what I wanted. I did not want to book through a 3rd party. I was also not told of an additional charge of $50 per night at the hotel, I found out when I got there. Then when I tried to get a refund, I was told on the phone it was approved and then they never credited my card.
Date of experience: January 26, 2024
I immediately realized that Cecilia was just simply the perfect professional to have handle every aspect of our reservations in regards to a very important travel accomodation for my business. The entire phone call was wonderful and I actually became a bit saddened to have end the phone conversation with her.
Todd A Hoss
President & CEO
Chesterfield Development Corporation
Since 1968
Date of experience: January 26, 2024
This gal was amazing. She found us two rooms where there were few to be found. She was smart and quick and patient and made me feel like I was the only person she was worried for. She made all of us laugh.she was on speakerphone. What a treasure she is. Give this princess a raise!
Date of experience: June 6, 2023
From the beginning of the call to the end Kellee was extremely helpful and knowledgeable in her assistance and booking of my reservation. Kellee is professional, apt and very effective. Kellee is went above and beyond in her assistance with me and googled all my locations for my visit to give me all the available options. Kellee is extremely pleasant and is a beautiful personality which was evident throughout the call. At one point I was thinking of asking Kellee for suggestions for a local Barber for a haircut, but I felt she had done far too much with her pleasant and polite behavior. I wish all the best for Kellee and her career aspiration as she is an great asset to the organization.
Date of experience: December 21, 2023
I was trying to book the last room available at the closest hotel to Disneyland in 2 days. The online Hotels.com site wasn't working so I decided to call direct. I was able to talk with Jake and get the last room booked and can't wait to swing by Disneyland this week. Awesome job.
Date of experience: March 12, 2023
Trying to book a hotel reservation at Hilton Las Vagus Navata. After hours of trying to communicate with others at the Hilton, she was most efficient and as well as realized the Hilton did not pay her a penny! With out her customers there would be no Hilton Hotel. Many.
Date of experience: July 19, 2023
The person who's answered the phone did help me with exactly what I needed, but he also sounded like he wanted to die. He talked very slow, very low, he sounded very monotoned. I honestly might not book because his voice sounded scary.
Date of experience: August 14, 2023
Dealing with Lorelee was extremely frustrating. She did not feel confident in how to book the rooms. Most importantly when booking a hotel in Canada the customer should be charged in Canadian funds and not US $. The agent should be required to advise the customer that the funds will be in US prior to booking and not after the client receives an emails confirmation showing it was in US funds. I cancelled one reservation however the other one cannot be cancelled without paying a 30% cancellation fee. I have not cancelled this reservation yet and I'm waiting for a supervisor to call me back regarding this fee. I certainly was misinformed and do not feel I should have to pay the cancellation fee.
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
I tried to book on line and got the message that the room I was trying to book wasno longer available. Then, due to some unknown reason I was blocked from the site. I called and was served by Carlos. Got the room reserved without any issues and completed in a timely manner. Great customer service!
Date of experience: September 29, 2023
I tried to make a hotel reservation on the site which they used to hijacker's the hotel site. They charged my card but the dates were wrong. I tried to change the dates and they cancelled my reservation and would not refund my money even though the error was theirs. I made a reservation at the hotel myself and these losers cancelled it too. They still have my money. Stay far away from Bookonline. They are thieves! I'm turning this over to the FTC.
Date of experience: April 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
