BookOnline

Helpful, courteous, knowledgeable customer service

We are 3 60ish ladies on road trip, seeing the sights around Oregon.
10 pm, and we are in the Eugine area foolishly thinking we could find a room at any exit... Yea, no... Found one, for $400... no way. Called a couple of chain hotels to find out all their locations sold out. Tried finding a room online, but some of the sites wouldn't allow us to make a reservation for that night - guess it was just too late in the day.
Called Book Online and got Timothy. He spent 36 minutes on the phone with us, looking up online and calling locations in a 50 plus mile radius. Then, when he found one we could afford and get to, called them to make sure we got the room, and sent us happily on our way.
Timothy, you were our Night in Shining Armor! Thank you!

Thought I had a veterans. Discount. Turned out some other thing I never mentioned. Sounded like he is working from home.Not a background noise kids and chickens.

The operator was professional and very proficient.They were thorough in their search and found me a room at late notice.

I booked a room last minute for the upcoming weekend. I was pleasantly surprised to have the phone answered by a live, honest to goodness human who answered all my questions without tesorting to a script.

I thought I was calling Drury Inn. It was the number listed by the hotel when I googled the specific hotel and location. I did not learn that I had booked through Priceline until we arrived at the hotel. I feel scammed. I was unable to receive my hotel membership points and the charge was more than the actual hotel would charge.

After booking very late at night, we asked Stephanie if we could check in around 4 am. She said yes. Then after confirming once again that we could check in at 4 am she said yes. When we arrived at the hotel we were told we weren't able to check in that early. Causing issues at the hotel where they very nicely accommodated us. It was not a good experience.

DO NOT BOOK WITH THIS COMPANY! Biggest scam ever. This is a third or fourth party that will charge you double. I called what I thought was reservations for the W Hotel in Dallas and was directed to this service. They said they were booking me 2 rooms with adjoining door at the current rate. I paid in full. I needed 2 rooms because a child hood friend passed away and we had friends in town for the funeral. The day off, we go to check in, only ONE room. No record of anything at the hotel but that. We were forced to purchase ANOTHER room! 2 rooms for the price of 3! When we contacted this customer service, they said they would call the hotel about it. They did not. They sent over a receipt instead. Charged double for one room. Non-refundable. Oh and the notes said, SPECIAL REQUESTS: NEEDS ADJOINING ROOMS." Thankfully AmericanExpress will be handling this one.

Tried to find the K. Grand but got lost and went to a smaller hotel. Joselito draw a little map, went outside, and pointed to the right direction and the turns to get me back on track; beyond the call of duty! Keep her on your payroll and give her a raise; she is a credit to your hotels!

After another Hotel in the area failed to book our room, we were at a total loss on what to do or where to stay. Alexandre took the time to find us a hotel in the area that we needed to stay in and kept in mind our price point. He was a dream to work with and calmed my anxiety.
The hotel we are booked at wouldn't be my first choice but with everywhere booked solid in the area we needed to stay in, I still call it a win!

In trying to book a hotel I tel in small NC town, we found the actual available room rate to be 50% higher than the online rate. Francisca (?) Found us a comparable hotel at less than half the rate. Excellent customer service!

She definitely deserves a raise! Was so helpful. Made me go from stressed to not in a matter of minutes! Will be using you guys more often. Very impressed of now her costumer service was.

I had a great experience booking this hotel and the help she provided was a plus no question went unanswered qnd no question was a dumb question she took the file to hear m travel reasons and looked for what was best for me

Kanisha, addressed my questions and concerns with the utmost professional manner expected... She was very quick with the information and with finding discounts and availability of rooms that I requested... She conducted herself in a very professional manner and I would recommend her to my friends

Lisa was very knowledgeable and informative. She was very helpful and kind. Having been a Hilton cardholder for 4 years and a a honors member for over 20, she exemplified everything I would want in my company.

Mr. Cesar Hernan provided excellent service and information. I called several Hotels for reservations and not one of the other hotel staff members took the time to make sure that I was given the necessary information without asking. Mr. Hernan is a excellent representative for your company and provided excellent service to me and me and my wife. He is a asset to your company and provides outstanding customers service.
Please recognize Mr. Hernan for his outstanding customers service.

Kept asking if it was a direct employee of Best Western. Was told yes. When the person was going over the reservation and giving confirmation numbers then said that wanted to go over the cancellation policy and the fee. I said there shouldn't be a fee for cancellation. He said it would be $30. I replied I thought you were with Best Western. The person said oh we are a booking company for Best Western. I said that is not what you told me when I asked you in the beginning. I said want to cancel. The man said I would get charged the $30 fee. This is not a way to do business by deception. Doing business by deception is very unacceptable in my book.

The first impression that a customer gets is through the phone and my experience was amazing Araceli was so sweet and courteous she made sure I was content we need more people like Araceli.

Sincerely,
Norma M Vasquez

Very horrible experience! I canceled my reservation two days later and these people refuses to return my money! Up to this point I am still waiting for my refund to my card! It's been about two to three months now and I am still getting the run around! I explained to them I do not want any voucher, I just want my money back! I am going to get my lawyer involved if I do not get any results after this! I promised you'll I am not going away, I am asking for the last time, can you'll please please refund my money? H-******* and H-*******

She couldn't understand me and I couldn't understand her. She tried to rent me a room for well over $200 when I could see the same rooms being rented for $130. And then had the balls to tell me I was wrong when I was looking right at it. And then she miraculously found what I was talking about.

Ashley in Shreveport Summa Ave hotel was so patient. I gave her the date and type of room, but couldn't remember my card number. She allowed me to call back when I go to a safe place to retrieve my card. She recalled that we had stayed there before and that was refreshing.

Cristian was the customer service rep that help me book my room. The initial hotel that I wanted did not have a double queen bedroom available. Cristian searched and found a nearby hotel that had the room space I wanted and he took the time to describe and explain the options available to me and got me booked. He did a wonderful job he was kind, courteous and professional.

I stayed at this hotel before and I am always impressed by the courtesy and professionalism of the front desk clerks. The person I spoke to today was RosAngelica and she was very pleasant and knowledgeable.