- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Probably the easiest booking experience I've ever had. Angelina has clear communication skills and listened to my needs! She's very good at her job and I appreciate great service!
Date of experience: March 28, 2023
Easy process. Fantastic vibe with booking agent, Jamie. Answered all of my questions and provided me with the best service I could ask for. Thank you, my team will really appreciate their stay.
Date of experience: January 29, 2023
Very friendly, patient and kind! Just what we needed when trying to get home and having a stop because of an ice storm in our path. She was wonderful! Thank you!
Date of experience: January 31, 2023
We were all trying to get to a certain middle location anyone else would have dropped the call! Not Miss Rachel she was patient understanding and went out of her way to help
Date of experience: May 3, 2023
Arrived at hotel. Had to re register and go through the entire process again as my reservation had been cancelled. Started a snowball effect of continued issues.
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
Agent Starr gave excellent customer service. She was very detailed oriented, she put me at ease that I would get follow up information within 24 hours with more details.
Date of experience: May 8, 2023
Awesome experience booking. Justine was knowledgeable and eager to be of help. Genuine goodness flowed through the phone. I've never felt so great after making a reservation. Great Job
Date of experience: August 29, 2023
Claudia didn't understand the nature of my call and immediately transferred me to an automated line that was impossible to access without a reservation number which I obviously did not have.
Date of experience: August 31, 2023
Spoke very clearly and explained options easily.
I was asking questions about location she took time to pin point exactly the information I needed.
Her effort helped me to book your hotel
Date of experience: July 16, 2023
Joel made our reservation even though I had the wrong number off the web. He made it so easy as we are rushed at making plans for a funeral. Thank you to Best Western overall. Always a pleasure.
Date of experience: May 29, 2023
Great customer service. Felt Tamara understood my "special need" accommodation request and found a place just in time as we were literally driving trying to find a place for the night.
Date of experience: July 15, 2023
Actually how I wanna be treated When I am spending my money. She was pleasant kind knowledgeable And very helpful. If I had a place of business this is the type person I would won't working for me.
Date of experience: August 26, 2023
As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
Hi Eric, we are sorry you had this experience. Just like booking through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. On the BookOnline checkout page, our site requires each customer to check a box confirming that they have read and understand the cancellation policy before the "complete reservation" button can be clicked. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline
Quick response from Susan very polite. You just felt comfortable in your conversation with her wish I could find more people like her when I have questions or matters to be dealt with. She is a charm
Date of experience: June 9, 2023
Xavier, The gentleman that helped me went above and beyond expectation to assist me with booking a room. He was knowledgeable, efficient and very courteous. Good job!
Thanks
S Williams
Date of experience: April 7, 2023
Nicole was very pleasant and helped us secure a room for the night. We're traveling to visit my sister who is ill and appreciated the ease in making our reservation.
Date of experience: March 16, 2023
I had an excellent experience with Brandon who provided amazing service on a recent call. He made sure everything was checked and everything was correctly done. Much appreciated. Thank you.
Date of experience: July 31, 2023
Ashley was fantastic and took care of my medical necessities so my health would be protected. I have severe chemical sensitivities to fragrances and she put that in the notes.
Date of experience: May 1, 2023
Mr. Valentin was so courteous with the help given to my husband and me for our stay in Chicago. Also very kind and pleasant throughout our whole interaction. Thank you.
Date of experience: May 4, 2023
I had been hung up on by 2 other agents and this gentleman was patient, kind and listen to my request and with what appeared to be long experience he got me the best results... Bravo!
Date of experience: July 24, 2023
I am partially deaf and have a hard time understanding booking agents. I just spoke to the friendliest agent of which was very helpful and could understand every word she said. Having a good day here
Date of experience: July 22, 2023
Must have reached a third party reservation website. After 3 tries to book a Healdsburg CA gave up and called. Online per night, $162. Said online rates changed and it will be $177 a night plus taxes. Ended up being $487 total. Neighbor booked after I told them I had. 2 nights with taxes, $355 for a two queen vs my King with sitting area. $55 total with taxes for two nights. Called back, spent 30 minutes debating. Said they had emailed itinerary so I could see the itemization. Never emailed it. Wife called back asked for itemirary to be sent to her email. Never happen. Scam 3rd party. Wouldn't cancel per request. Wouldn't cancel wife's request. Did dispute with Case today. Booked direct with Best Western yesterday.
Good luck this ever pots as expect this BS company will do their own Fake posts.
Date of experience: June 2, 2023
I called and told Ramses that I wanted to inquire about day passes for Great Wolf Lodge and he told me I had the wrong number and I was in the middle of trying to ask him could he assist me in finding the right number to call and he literally just hung up the phone right in my face in the middle of me talking he didn't say bye or nothing! I feel like he was very very rude!
Date of experience: July 20, 2023
This young lady helped me tremendously when wrestling with a complicated booking for a large party of 11. She was quick, efficient and extremely patient and professional. Absolutely delightful!
Date of experience: July 19, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Eric, we are sorry you had this experience. Just like booking through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. On the BookOnline checkout page, our site requires each customer to check a box confirming that they have read and understand the cancellation policy before the "complete reservation" button can be clicked. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline