As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very helpful and efficient. She was pleasant to talk with
Date of experience: December 26, 2024
Christine was informative, provided helpful information, and has a wonderful voice.
Date of experience: December 23, 2024
Very knowledgeable, helpful, extremely nice. Handled my request effectively.
Date of experience: December 23, 2024
Wanda very professional very courteous knowledgeable pleasant
Date of experience: December 22, 2024
Erika was great. My experience was quick and easy. The experience was great
Date of experience: December 22, 2024
So nice and helpful! Called 2 different times and both of those people were cut off. Lauren helped me get what I needed and was so helpful!
Date of experience: November 13, 2024
Exceptional booking agent. Very thoughtful and courteous
Date of experience: December 22, 2024
She was knowledgeable kind and friendly
Good customer service
Date of experience: December 22, 2024
Great and friendly service. Great pricing and easy to get to right off of the freeway
Date of experience: December 20, 2024
Making the reservation was fast clear and Maria was very personable!
Date of experience: December 19, 2024
He was very informative and professional. Thanks again
Date of experience: December 20, 2024
Zola was efficient, courteous and helpful. Everything I needed!
Date of experience: December 20, 2024
Very informative and professional and courteous! 10 stars!
Date of experience: December 19, 2024
Very helpful and courteous. A very good experience!
Date of experience: December 19, 2024
Tyler was fast, kind and helpful in booking my reservation. I received my email and text before I was off the phone. Great.
Date of experience: November 13, 2024
Very pleasant. The agent has an amazing listening skills and top customer service.
Date of experience: December 17, 2024
Fast, friendly, clear and concise booking. Thank you!
Date of experience: December 16, 2024
Agent was kind and did additional research to accommodate my specifications.
Date of experience: December 16, 2024
My husband and I are returning to Michigan from Florida, looking to stop in Tifton, ga. We have Hilton honors and reached out, stephen came in the phone, understood our needs and went above and beyond to find us one night accommodation in a nearby hotel, took one step further and booked it for us and e mailed our confirmation!
We are both physicians in the service field find this very commendable! Amazing job Stephen
Thank you
Date of experience: October 2, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.