Review of BookOnline: DO NOT BOOK HERE
Thumbnail of user ericb2269
Nevada
1 review
2 helpful votes
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November 7th, 2022
Verified purchase

As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.

Date of experience: November 7, 2022

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Overview

BookOnline has a rating of 4.6 stars from 4,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88%
Positive
1,074
Neutral
10
Negative
137
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Reviews (4,671)

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Reviews that mention popular keywords

customer service (516) reservation process (30) front desk (43) credit card (66) booking process (20) booking agent (31) hotel room (62)
Thumbnail of user erica2402
Colorado
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

Very helpful and efficient. She was pleasant to talk with

Date of experience: December 26, 2024

Thumbnail of user tinar1360
New York
1 review
0 helpful votes
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January 3rd, 2025
Verified purchase

Christina was courteous and professional. She was expedient

Date of experience: December 24, 2024

Thumbnail of user scottc4485
Nebraska
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Nadia did a great job and was very helpful. It was a great experience.

Date of experience: December 23, 2024

Thumbnail of user deborahw3971
North Carolina
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Christine was informative, provided helpful information, and has a wonderful voice.

Service
Value
Quality

Date of experience: December 23, 2024

Thumbnail of user brendaf2201
Washington
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Very knowledgeable, helpful, extremely nice. Handled my request effectively.

Date of experience: December 23, 2024

Thumbnail of user richg431
New Jersey
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

Wanda very professional very courteous knowledgeable pleasant

Date of experience: December 22, 2024

Thumbnail of user jamies2093
New Mexico
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

Erika was great. My experience was quick and easy. The experience was great

Date of experience: December 22, 2024

Thumbnail of user cindyb3022
Georgia
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

So nice and helpful! Called 2 different times and both of those people were cut off. Lauren helped me get what I needed and was so helpful!

Date of experience: November 13, 2024

Thumbnail of user garryi33
Mississippi
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

Wanda did a wonderful job. Thank you for your help.

Date of experience: December 22, 2024

Thumbnail of user leeannh84
Texas
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

Exceptional booking agent. Very thoughtful and courteous

Date of experience: December 22, 2024

Thumbnail of user marting1144
Florida
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

She was knowledgeable kind and friendly
Good customer service

Date of experience: December 22, 2024

Thumbnail of user jt925
Washington
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Great and friendly service. Great pricing and easy to get to right off of the freeway

Date of experience: December 20, 2024

Thumbnail of user mj976
California
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

Making the reservation was fast clear and Maria was very personable!

Date of experience: December 19, 2024

Thumbnail of user maryl7658
California
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

He was very informative and professional. Thanks again

Date of experience: December 20, 2024

Thumbnail of user ileneb87
Indiana
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Zola was efficient, courteous and helpful. Everything I needed!

Date of experience: December 20, 2024

Thumbnail of user laurac4858
Indiana
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Cesar was very easy and fun to work with. He did a great job booking my 2 rooms for Christmas Eve.

Date of experience: December 20, 2024

Thumbnail of user roseb1763
Wisconsin
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I had a lot of questions. All answered! Jason was very friendly and accommodating.

Date of experience: December 20, 2024

Thumbnail of user tammied132
Washington
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

Very informative and professional and courteous! 10 stars!

Date of experience: December 19, 2024

Thumbnail of user robertp8513
Tennessee
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

Very helpful and courteous. A very good experience!

Date of experience: December 19, 2024

Thumbnail of user marab146
Arizona
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

Tyler was fast, kind and helpful in booking my reservation. I received my email and text before I was off the phone. Great.

Date of experience: November 13, 2024

Thumbnail of user deannab714
Mexico
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Lee Ann was very efficient and kind
Booked my room immediately and explained all

Date of experience: December 11, 2024

Thumbnail of user raziellem
Japan
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Very pleasant. The agent has an amazing listening skills and top customer service.

Date of experience: December 17, 2024

Thumbnail of user lilliang222
Tennessee
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Fast, friendly, clear and concise booking. Thank you!

Date of experience: December 16, 2024

Thumbnail of user tamic273
Illinois
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Agent was kind and did additional research to accommodate my specifications.

Date of experience: December 16, 2024

Thumbnail of user dr.jayas
Florida
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

My husband and I are returning to Michigan from Florida, looking to stop in Tifton, ga. We have Hilton honors and reached out, stephen came in the phone, understood our needs and went above and beyond to find us one night accommodation in a nearby hotel, took one step further and booked it for us and e mailed our confirmation!
We are both physicians in the service field find this very commendable! Amazing job Stephen
Thank you

Date of experience: October 2, 2024

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

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