- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
My son was stranded 6 hours from home without transportation and then lost his bank card and was without money. After the motel folks said I couldn't pay over the phone, Nelli stepped in and arranged everything for us. She stayed on the phone while he got checked in to make sure there were no more problems.
Thanks again Nelli and God bless you!
, this is by far the worst company to do business with, they will have every excuse in the book for not refunding your money,you would have to die to get a refund, total crooks...
This person told me that there were no rooms left at the Moxie, downtown New York. Then he told me there were no rooms left in New York unless I wanted to spend a lot of money. When I looked again on the web, it said the Moxie had plenty of rooms available. I told him this, and he told me that I should book online then, and then he hung up on me. Bravo! Well done.
I called to verify that what I was about to book online would actually accommodate my family of five.( I put online there was five in my family)The guy I spoke with said no and said he could book me for $120 more than what I could do online. When I asked why he was not interested in explaining it to me or helping me to book to make sure my family would fit. He basically hung up in me as he just said "thanks for calling"After traveling with my family all day, this is definitely not the type of customer service you would want to start your stay with!
We needed a hotel for our daughter who was flying in during a possible snow storm. Amber was completely understanding of our issues and was wonderful to work with. She secured the perfect room in the perfect location and even got us free cancellation just in case the flight was cancelled due to the storm.
Thanks Amber
Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Michael was very professional and Courteous on the phone. He was also very knowledgeable about the Hotel reservation process and assisted me greatly with getting the best accommodation's possible.
Thanks to Michael I know my stay will be great, and we will have a great time at the Hilton Hawaiian Village. Many Thanks Michael!
The representative Deaudra eased a lot of my concerns. I let her know about the bad booking experiences I've had. She reassured me that she would get everything taken care of. I appreciate her for that
You answered all my questions and you were just a delight to speak with!
He was very helpful kept it short and sweet. Was super clear to understand.
We were on the road for a funeral after 30 minutes on the phone with the booking agent she tried 3 times for hotels in the area we were stopping at booked us a room at days in by wind am at Ormond Beach got my credit card info reservation completed when we got to the hotel there wasn't any room available! We had to drive another hour to get another room which we did on our own..
Ariel! Was amazing she took her time being patient with me since I'm computer challenged and have an accent. Lol I told her I needed the closes hotel to Oklahoma Wesleyan University she gave me the closes told me how many miles. She was just awesome with a GREAT attitude.
Also I never do surveys but Ariel sure deserved one.
Emiliza surprised me with her efficiency. I called only to confirm the hotel I selected was pet-friendly. She found it was not, so I assumed I would continue my search, but she offered to do it for me and located a superior alternative. Thank you very much!
Was not notified this was some booking service and you charge $30 to book, agent did not identify himself as an agent for a service, and there would be a charge for his service even when asked about high amount charge with taxes and recovery fees, a booking agency was not mentioned. This is a total scam and rip off
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Brandon was so friendly and helpful, while still being a professional. A rare commodity these days.
I am a very young 72. He did not call me "Dear". He did not speak to me as though I only had 1/2 a brain, or as if I was invisible.
Bravo, Brandon! And I thank you.
Tried to find the K. Grand but got lost and went to a smaller hotel. Joselito draw a little map, went outside, and pointed to the right direction and the turns to get me back on track; beyond the call of duty! Keep her on your payroll and give her a raise; she is a credit to your hotels!
This service screwed up a reservation I was trying to make and then basically said I was S.O.L. ($#*! out of luck) if possible I would give them a minus 10 or lower rating. They made the mistake and want me to pay! I attempted to cancel their mistake immediately but was told they wouldn't!
Ashley her attitude was very sweet the presence was very kind he was patient and she took her time to assist me in an excellent way I thank you for hiring her maybe she be promoted to hire position you need more people like like her
April was able to reserve a room for me at Comfort Inn, in Antioch, California. She was also able to search if the hotel is close to the cemetery where we are attending a friend's burial. It was a great friendly conversation. She deserve a raise!
My experience with the booking agent was very helpful and patient. I was given the information that I requested.
I am super happy with the service that I received from Jeannie. She had a very professional tone she was patient with me while I've inserted my credit card info. She found me a great rate. Jeanie was a pleasure to work with.
I spoke with Gerald who was very helpful in offering me the best deal I could get for my money. Gerald explained everything and went over my reservation step by step ensuring that I had confirmation on my reservation. He was a pleasure to deal with
People looks like that is almost dead answering the call. I was trying explain my situation and we could notice already the lack of patience to even hear what's going on to see if we can or not make the reservation. After this call for sure I had the sure time not make the reservation at this location.
This is the most horrible ghetto looking rooms I have never seen for $254.74. The curtains are half way off of the rod. If there are bedbugs in this room, I will make sure this place is closed down. The desk person allowed us to see the room then tell us we can't check in until 3:30pm.
I called he reservations number and Francis answered very politely. I had just decided to stay the night & needed a room. He was very understanding and helpful. He was able to get me a room and it all too less than 10 minutes! Thank you Francis! :)
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
