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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Jennifer did a great job of searching for a hotel for me and trying to find exactly what I needed. We ended up not booking at all because prices were out of our budget.
Date of experience: October 30, 2023
Jesus was very helpful when the hotel I'd originally called about was out of my price range. He helped find me something down the street with 24/7 airport shuttles and saved me over $60!
Date of experience: April 20, 2023
Booked a hotel suite in Nashville at the BOBBY hotel. I CANCELLED my reservation the same day and have not recieved my refund of $2,076 USD. There is no live support and keep putting blame on my bank. STAY AWAY from the business. I am currently having our legal team get involved.
Tip for consumers:
DO NOT USE THIS COMPANY !!!
Products used:
None
Date of experience: January 5, 2023
Most helpful. Had a small amount of trouble understanding over the phone but we managed.
He explained everything fully and I was most satisfied with the experience
Date of experience: December 12, 2023
For first time ever, I understood this guy. ( I speak 3 languages) He was clear and he understood me and I understood him. He even let me distance from BW to my event. Thank you BW
Date of experience: April 19, 2024
Very courteous, friendly and helpful. Three seasoned 80 year ladies needing accomadations for a girls w/e out. —— Lyndsey was so patient with my reservations. Thank you so very much
Date of experience: March 2, 2024
Perfect. We are heading to Escondido for a wedding on September 1st. Best Western was the preferred hotel. The reservationist, Joi, referred me to the Front Desk to get the blocked rate for the wedding guests. I appreciate that so much!
Date of experience: May 6, 2023
She was very clear on explaining everything and she made sure I understood everything she made sure my emails was there. My texting was there she was excellent stars.
Date of experience: April 19, 2024
Very helpful and courteous. She did her best to fine a safe and clean room
Date of experience: July 4, 2024
Corey booked the wrong dates for my hotel. I was arriving after midnight and asked that I am booked on the prior day since I will be leaving in the morning. Instead he booked me for the after midnight date - the date I'm leaving. But I'm leaving in the morning. The specific dates, that should have been booked for January 25 leaving on the 26th. Despite my explaining all this to him he booked me for the 26th leaving on the 27th. So I did not have a room booked and had to rebook then I had to call Expedia and get the wrong booking change. In addition, Corey charged me a rate twice what I charged what I was charged when I arrived at the hotel and booked myself. I lost about an hour working through all this when I should have been sleeping. Guys like Cory who don't know what they're doing and also have a bad attitude do not reflect well on your company.
Date of experience: January 25, 2024
It was hard for me to book it on my own. I spoke to a agent. She was successful. I was very grateful.
Date of experience: June 8, 2024
Thank you Carlos for accommodating us last minute for a booking and special request!
Date of experience: July 13, 2024
Horrible. Couldn't help, immediately transferred me to an automated system. Just want to talk to a live person. Very simple inquiry. Way too much to ask apparently
Date of experience: April 15, 2024
Why did you charge me $136.51 when the hotel receipt I received upon checkout was for $91.57. Without a good explanation I will contact me credit card company to reverse the charges.
Date of experience: January 4, 2024
The rep on the phone, Giovanna was great. What I DONT like is the fact that as a customer I have to call a different phone number or be transferred if I'm trying to make a reservation but use Hilton Honors at the same time. Should be seamless. I was booking 2 different rooms but couldn't be seamless with Giovanna on the phone.
Date of experience: April 26, 2023
Efficient pleasant and a problem solver!that's Lindsey! Can you give her a raise?
I was nervous about this trip but her customer service made me feel comfortable with the operation as a whole.
Date of experience: July 2, 2023
Desperately needing a room on short notice,
Tamara was not only capable, but was kind and reassuring about my accessibility needs. I'd reserve a room anytime I need to stay away from home.
Date of experience: July 28, 2023
Oscar helped me book a room as we are currently traveling. He was very kind and made the booking quick and easy as my family and I head in that direction. Thank you!
Date of experience: July 31, 2023
Very frustrated with your online registration as well as the Hilton ap. I called your help line to assist and Marc took care of completing my reservation.
Date of experience: August 14, 2023
After being disconnected and transferred to no man's land twice….Heather was a breath of fresh air. She was super helpful and courteous. You need more Heathers!
Date of experience: February 19, 2023
You get flipped on this site without knowing it. When you book and switch to confirm booking it changes the date to the same day. Although they advertise free cancellation it's impossible to cancel or get your money back. Extremely rude customer service. Read all the reviews. There is a problem and someone needs to step in.
Date of experience: June 14, 2022
Absolutely horrific customer service
Charged for a room I never stayed in
Hung up on multiple times
He said to call the front desk and I said "they don't answer their phone" he said "figure it out" and hung up on me!
Date of experience: April 1, 2024
Booked a room for grand daughter's wedding and bill for the room stay was $1219. 00 for 5 nights but their "Tax Recovery Charges and Service Fees totaled another $474.38 for a total bill of 1693. 38! These fees were way out of line and I would never use them again or recommend them to anyone else. If you are booking with them check all the cost ahead of time.
Date of experience: June 10, 2022
Horrible, I thought I was talking to a hotel agent but was not. The reservation was made and billed to my card. When I checked in a different card was used to pay for the room at a much lower price. This company is definitely ripping people off. STAY AWAY, JUST HANG UP.
Date of experience: July 29, 2023
Jennifer was wonderful. Due to weather Issues hotels near the airport were filling up fast. Jennifer found me a room for a great price and was super sweet in the process. I felt well taken care of.
Date of experience: February 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Brock, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep you information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.