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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Hey I wouldn't recommend this place they said they will give me back my service fee after 3-4 days and it's been pass that and still haven't got my money back
Date of experience: April 4, 2024
The company is a subsidiary of agoda.com. Cancellation but no refund was the option when I saw when I immediately tried to cancel and obtain a refund. No way to get through to customer service; I tried to reach them by phone and chat. It's a scam. Facebook should not allow their advertisements which claim to offer a 15% discount. The reality is that the charge is greater than all combined fees. Beware of scam ads on Facebook.
Tip for consumers:
Book directly with the hotel where you want to stay to avoid outrageous fees and no refunds despite stated policy.
Products used:
Online hotel reservation that appeared to be a direct hotel ad for a 15% discount. The fee was the equivalent of an extra night's stay. Outrageous scam.
Date of experience: October 12, 2022
Very pleasant experience with Rachel who very nice and helpful. She was great!
Date of experience: July 3, 2024
Kenisha (sp) was able to get me lodging after I explained my predicament with the absolutely horrible conditions at the Oyo. Very understanding, sympathetic, thorough, and professional!
Date of experience: January 6, 2024
I booked a room well in advance (6 weeks) of a family reunion, and thought I was booking directly through the hotel. When my plans changed three weeks later, I cancelled the reservation, but noticed no refund to my credit card. When I called the customer service number, someone I could barely understand told me that I could not get e refund. When I asked if I could transfer the room to another family member, they said they could not do that either. When I pointed out that they literally were charging me $500 for nothing, the barely comprehensible person said that was their policy. Do yourself a favor, and book your hotels either through the hotel directly (these guys use must use bots to get to the top of Google searches) or a reputable booking site with a reasonable refund policy,
Tip for consumers:
Don't
Products used:
Nothing- did not honor my hotel reservation
Date of experience: July 11, 2022
My credit card was charged $70 more than the price of the room. Customer services not responsive. Book Online doesn't take responsibility for their overcharges.
Tip for consumers:
Think twice about using this vendor. They overcharge in fees. Not responsive, you will not get your money back.
Products used:
Hotel Reservation.
Date of experience: January 1, 2024
I spoke with Alejandro about staying at the courtyard and it was sold out. He was lovely enough to find me another hotel and got me the last room. He's bilingual, smart and funny.
Date of experience: March 9, 2024
Rebecca was very helpful in guiding me through the steps on the Drury Inn and Suites website to submit a form for a date change because of haradous weather conditions. Thank you for your help!
Date of experience: January 12, 2024
I booked a reservation and literally 5 minutes later I called to cancel due to a family matter and to top it off It made me go negative on on funds and they refused to refund over $600 paid for 2 nights. I am a single mom and need that money back. They kept telling me a supervisor will tell me the same thing. I even told them I have serious health issues and It was causing me a panic attack. They kept repeating the same thing. No, no, no…refunds. They did not care about a bad review or taking this to BBB level, calling the media. This is cruel. Who are these people? I need my money back please. I'm begging, if you are the owne reading this review. Have mercy! This is wrong. Again I called to cancel right after I booked online.
Date of experience: March 3, 2022
It was a good experience booking a room with Mary who was very warm and courteous. She made sure everything was correct before she let me go.you guys need more Lovely Ladies like her.
Date of experience: April 18, 2023
Started making res on hilton.com but wound up on your site. Very confusing experience. Didn't answer my questions to my satisfaction. Would recommend agent.
Date of experience: October 25, 2023
This gentleman was friendly, efficient, didn't put pressure on me to join something I didn't want, and spoke clearly so I could understand him. He made it easy and quick to make the reservation.
Date of experience: September 4, 2023
Extremely helpful and accommodating staff. They handled my questions quickly and had my reservations complete in under 5 minutes including the initial hold time.
Date of experience: March 8, 2023
It was such a pleasure to work with this gentleman! Great attitude, kind, patient and very knowledgeable. A definite refreshing experience for a change!
Date of experience: July 7, 2023
Jesus was very helpful and professional. The process was easy due his customer service.
Date of experience: July 1, 2024
She was so nice and helped me very much, I'm not a computer person and she helped me out very much
Date of experience: July 12, 2024
Jill was the most helpful and pleasant rep I've dealt with in a while, and this on a Monday morning! Got what I wanted, got my AAA bonuses, and the room I wanted for a low price. Jill hade made Comfort Inn my Leniir City home away from home.
Date of experience: March 4, 2024
Needed help because another hotel did me dirty. Rebekkah helped me get a room for my son on short notice. Thank you Rebekkah. Would recommend this nice lady for any help needs. Thankful.
Date of experience: March 17, 2024
Couldn't help me with a simple question. Had no number for the sf hotel. Said "you can google it" in a sarcastic tone. Won't be giving this place business.
Date of experience: June 17, 2023
I posted my review just a minute ago. The "she" I referred to was JOYCE sorry I did not put her name in my review. She was very efficient and understanding.🤩🤩🤩
Date of experience: April 4, 2024
My name is hard buy the price is too much. We have decided to not spend that much money for a wedding.
Date of experience: May 24, 2024
If you've read any of these reviews, you now know that BookOnline is a deceptive business. Visit https://bookonlinereviews.com for details.
I booked hotel reservations through BookOnline and received an invoice from them that stated "Free Cancellation" in bold, bright-yellow text. When I tried to cancel shortly thereafter (and more than two months before the check in date) they didn't reply (well, I received a "we'll respond promptly email" and nothing else).
I immediately contacted my bank, Wells Fargo, who temporarily credited my account. After the hotel reservation date, BookOnline finally contacted me (how convenient!) to tell me they would not refund my money. Wells Fargo (shame on you) then debited the money from my account. BookOnline.com effectively stole $1,171.08 from me.
Visit https://bookonlinereviews.com to see what you might do to publicize BookOnline's deceptive business practices.
Tip for consumers:
Don't buy from BookOnline.com. Visit BookOnlineReviews.com to learn more about this company.
Products used:
I didn't use a service but was charged for it.
Date of experience: July 19, 2022
She did great with our reservation! Thank you so much!
Date of experience: July 4, 2024
Carolyn was the most helpful person that I have ever spoken to in my 20 years of booking rooms with Marriott. Professional, patient and courteous. Your firm need more Carolyn's.
Date of experience: April 4, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Nancy, currently and at no point in the past has Bookonline.com had an affiliation with agoda.com and we do not advertise on Facebook. Maybe we're getting confused with another company? Regardless, customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline