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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Made two reservations. Realized I needed to cancel one. Instantly went to reservation to cancel. AND although it was within minutes I was told I would not be able to get my money back. Nor could she reinstate the reservations. THIS IS JUST WRONG. PATHETIC PEOPLE. GREEDY.UN-PROFESSIONAL
Date of experience: September 8, 2023
I booked online and was hit with a ridiculous amount of service fees. I cancelled within an hour via their online portal. I called a few days later to follow-up on my refund. They said there was nothing they could do. If you called when you cancelled, you would have received a refund. If you cancelled your reservation within 24-48 hours of my check-in (which is 6 weeks away) i would have received a refund. And because i already cancelled my reservation there is nothing they can do. They actually told me to contact my bank to dispute the charge. I've never heard such backward logic and horrible customer service. It's a complete scam i do not recommend using them.
Date of experience: January 27, 2022
Not very happy that I could not get a military discount after serving for 23 1/2 years. I was told the military discount rooms were sold out. That's pitiful!
Date of experience: March 10, 2024
Lauren did a great job trying to find us a hotel. Unfortunately the Eclipse made that impossible. She did try everything and everywhere she could.
Thx Lauren!
Bear
Date of experience: April 9, 2024
Somehow I got transferred to this booking site from my RSVP REWARDS and got charged 80.00 is fees on a 101.00 room. The agent took my member number as if she was writing it down for discount and led me to believe she was from RSVP REWARDS and when I checked in the hotel desk had no idea who booked it and why so much plus couldn't even get reward points. Charged my card and the astronomical fees and I did ask for explanation which I was told the front desk would show me but they had no idea.
STAY CLEAR OF THIS SCAMMER
1 STAR CAUSE IT WONT LET ME GIVE 0
Date of experience: July 3, 2023
Junior was super. He helped me to find a room with a Jacuzzi and non-smoking and told me about the hotel. I am very excited and hoping that we can use it again can't wait to arrive.
Date of experience: April 29, 2023
Dawn was very helpful because my request was very specific (2 bedroom suite). She searched and searched until she found something and for that I am grateful.
Date of experience: March 27, 2024
I was close to giving up. Till Lourdes answered my call. She did not laugh she went beyond the call of duty and found a location for me and my grandsons get away.
Date of experience: July 3, 2023
I just want to recognize Joyce for her help in booking our reservation. She was so kind and helpful. The world needs more people like her. Thank you Joyce for all your help.
Date of experience: July 3, 2023
We were trying to find out if the radisson offered parking for our pontoon boat. Susan was kind enough to text the hotel and find out that they do not offer this service.
Date of experience: June 7, 2023
We will NEVER use your services to book a hotel again. You totally overcharged us for this hotel. You added on $50 in what you called taxes & fees, plus charges for your services. We ended up paying $136 when we could have booked directly with hotel for $71. I asked your representative what taxes & fees would add up to & he responded he couldn't give us a total till he entered our account etc. We will definitely spread the word about your poor services.
Tip for consumers:
Beware of booking online.com
Products used:
Hotel
Date of experience: March 18, 2022
Fast and easy reservation. Short wait time on phone
Date of experience: July 11, 2024
I booked and prepaid a motel room through Bookonline, only to arrive after a nine-hour flight to discover the motel had no reservation for us! The Motel informed us that they do not use bookonline. Now bookonline is stalling with refunding my money. Total scam, I thought I was booking the motel directly over their website…
Date of experience: August 25, 2022
He was clear and obviously experienced. When his usual system couldn't read my credit card number, he sent me a link and finished the process that way.
Date of experience: June 4, 2023
Excellent interaction booking room with Jeannie for 2 queen beds for Wednesday 19th 2024 in Gainesville, Florida
Date of experience: June 17, 2024
Good, live Mr Luvensky did a great job even though I didn't didn't give him correct info of my c/c he was very patient and and got the room booked despite my my mistakes
Date of experience: April 11, 2024
They show a price which you think is the price you pay but they add all these not shown fees. My hotel was priced at 156.00 but when i checked out the actual receipt was 134. But when i received my credit card bill they charged 203. So booking online paid 134 to the hotel and charged me 71 in fees never use this site. I sent out on social media to all my friends of their deceitful practice share with others so othrs do not get ripped off. They actually deserve a zero rating.
Products used:
Online hotel reservation
Date of experience: November 13, 2022
Friendly attitude! Great customer service and attention to detail. She really cares about her customers and her job. It was a pleasure working with her.
Date of experience: March 5, 2024
I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
They pretend to be a hotel website, with logos, etc. exactly where the regular logos are.
They then sneak a $250 "processing" fee on top of your normal room charges. They charge your credit card immediately. If you attempt to cancel, they will cancel the reservation - but they DO NOT credit your money! They claim they have a "no cancelation" policy for the fee!
IT IS 100% a scam!
Date of experience: February 6, 2022
I had tried to book a room for my stay on the internet and couldn't. I called and had the room booked via phone. Alexandria was kind, efficient and professional.
Date of experience: April 12, 2024
Quala was very helpful to me. I give her credit because it is the people behind any business that make a difference. I called very late to get this reservation done and she took care of me.
Date of experience: May 9, 2023
Danielle was courteous, professional, and did not try to sell me a timeshare. The whole process took about as long as it took to dictate this review. Thanks!
Date of experience: June 27, 2023
Trisha helped cancel a reservation that had gotten messed up and I was able to get a full refund. She was very helpful. I really appreciated her help.
Date of experience: April 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Brent, we’re sorry you had that experience. We structure our site in a way that all costs are fully disclosed on the checkout page after all dynamic variables (room type, person count, number of nights, etc...) have been selected. After this step has been completed BookOnline discloses all costs clearly on the checkout page and we require every customer to click an open box agreeing to the pricing, terms, and cancellation policy associated with their reservation. Bookonline.com will not allow a customer to move forward and complete the checkout process without agreeing to the pricing, terms, and cancellation policy. With that being said, customer satisfaction is our priority, and we would like to help. Please provide us with any documentation to support your complaints above, as we have not been able to find this behavior on any reservations. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline