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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I was booking a hotel room on the hotel's website but unknowingly redirected to bookonline.com. I made a reservation in Ohio to visit my son. When I received the confirmation it was for Texas. I called bookonline.com to tell them it is the wrong state, they told me no changes or refunds. The girl in the office said why don't I go to Texas instead. ( Are you kidding me.) I disputed it with my credit card bank, Bank of America and lost. I am out $476.53 How can a company like bookonline stay in business, legally.
Date of experience: August 5, 2022
Lindsay was amazing at getting us the best deal for our stay at the sandman in red deer. Super friendly and went out of her way to help us. Thank you Lindsay!
Date of experience: March 14, 2023
Will was amazing from start to finish. He was kind, helpful, funny, and did everything he could to help us find a room. We appreciated his hard work and joy. Thank you!
Date of experience: March 22, 2023
She still show a slight bit of inexperience yet she was not nervous. Kind and helpful asking me questions to ensure I booked the type room I wanted and the correct date.
Date of experience: August 31, 2023
I called for a reservation. I am in my seventies and prefer the phone to internet. The young woman(Joyce) was very helpful and kind. I really appreciated her taking the time with me.
Date of experience: February 18, 2024
Polite and patient with me. Helpful in verifying the rate and presents to me!
Date of experience: July 9, 2024
First you would not give me the rate for the code I gave you even though you said you had rooms available. You told me I had to take a more expensive room. When I tried to clarify why you told that you told me to call back when I decided what room I wanted. Then TOU HUNG UP ON ME! You get a big fat 0
Date of experience: June 21, 2023
Zolla had all the information at her fingertips to make the booking quick and painless.
She paired that with great conversation in a small amount of time.
Pleasure working with her
Date of experience: November 15, 2023
Thought I was on the official hotel website. The amounts you are charged are after the button you click to pay. I did not get the total amount of what I was charged until it was emailed to me. The reservation is a month away, and they are telling me I can not get a refund. I could not reach a live person. I will be disputing it with my cc company.
Tip for consumers:
Stay away
Products used:
Hotel room booking
Date of experience: March 11, 2022
Excellent very good. Very helpful. Thank you. It is really annoying for you to ask me to write you at least a 50 let her know. Now I wish that I had not gone online to give this lady a nice review.
Date of experience: July 17, 2023
Spoke with Ashley regarding rooms available in Opelika, AL. Ashley was very professional and polite! Did not book as the prices were too high for an upcoming event in the area.
Date of experience: August 7, 2023
Agent was professional and process was very swift and easy.
Date of experience: July 9, 2024
We booked a reservation in Feb 2022 not knowing that our reservation was booked in the States. Was very disappointed when we arrived that we didn't have a reservation after driving 10 hrs. Called to cancel and got the most runaround. After I explain our situation they couldn't help us or return our money. Will never use this site again. Reservation should of been in Ottawa Ontario Canada
Tip for consumers:
Make sure you double check your reservation so your not booked in a another country.
Products used:
Bookonline.com
Date of experience: August 1, 2022
Manuel was excellent, professional, courteous, and very efficient. I would give him a rating of 10 and consider him an extremely valuable employee.
Date of experience: May 14, 2024
Jeannie was the most helpful and patient person I have ever dealt with when a reservation. I had many challenges and Jeannie was able to accommodate me. Thank you so much.
Date of experience: January 2, 2024
I dislike lack of honesty I try to call hotel and reach booking service who do not identify selves and who charge more and insist on prepayment. However, Zoila was open and honest with me.
Date of experience: November 30, 2023
I was trying to find out more info about the size of the rooms and when the gentleman found out I wasn't ready to make a reservation he hung up on me.
Date of experience: March 27, 2024
Lauren was extremely polite and patience to make sure she had the right spelling of the names. I was very pleased with Lauren's service. Thank you Lauren
Date of experience: November 7, 2023
The person I spoke to was extremely helpful answering my questions and very patient as well. I greatly appreciate his help and looking forward to our stay.
Date of experience: September 12, 2023
My hotel representative was very friendly and fully answered all of my questions. She quickly found the perfect room for us and made the reservation process easy!
Date of experience: July 8, 2023
So easy and convenient to book online or phone call. Highly recommended hotel when passing through!
Thank you Joyce for making it fast and easy for me
Date of experience: July 12, 2023
Michele was a great representative. We ran into some issues with payment and she was patient and accommodating while I sorted things out with our business office.
Date of experience: July 25, 2023
Rebekah went above and beyond to assist us with finding a room and rate within. Our needs this evening. She has a pleasant voice and professional manner.
Date of experience: July 27, 2023
Do not book on this website. It is next to impossible to get someone on the phone if you have issues. The hotel I booked was in the wrong location. Even though I caught the mistake three months out, they still would not cancel my reservation and refund me. I basically lit $440 on fire. I tried transferring the reservation to the correct location (both hotels were Quality Inn) but the location that I needed was over twice as expensive. I even tried calling the hotel directly but they were not able to help me either. I actually did a three way call with the hotel manager and someone with BookOnline. The hotel manager tried to help me but the customer service representative at BookOnline kept changing her story.
I wish I could give this company 0 stars. I will never use a third party booking site ever again. If you choose to use one, make sure it's not this one.
Tip for consumers:
They said they would issue a refund in 7-10 days but I'm not holding my breath. My suggestion is to avoid booking on this website.
Date of experience: November 21, 2022
Need some info on the hotel bookings at Niagara. Connected with Brandon. He was very pleasant and patiently answered my question. Very pleased with the experience. Thankyou
Date of experience: July 31, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
