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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Person taking reservation. VERY polite. Asked after completion of reservation. THANKme by my name Great asset to Best Western Plus French Lick
Date of experience: December 6, 2024
Good to talk with a human being. Got reservation done quickly. I can rest assured that everything is in order.
Polite and efficient employee.
Date of experience: August 28, 2024
Excellent
Agent was very accommodating and knowledgeable.
She also demonstrated much patience in answering all my queries.
Date of experience: August 27, 2024
Wanda was awesome finding the room I wanted. I would use here again to book my room. Thanks! GOD Blesss!
I would rate her a 10
Date of experience: November 24, 2024
The internet kept showing every room was already reserved which was incorrect. Lauren was very helpful and polite
Date of experience: August 22, 2024
I usually book online, but I had a few questions and Jorge made it so easy for me to navigate the process and book my rooms!
Date of experience: August 15, 2024
We have had a very unfortunate cancellation of our flight, causing a chain reaction of problems. We had stayed 2 nights at the Marriott in Long Island and last minute need another night before our new flight. I got Jaztine when I called to rebook and she was so kind and helpful. She had such a nice cheerful demeanor and was such a sweetheart. Got us 2 new rooms, was very patient and we are all set. I rarely take the time for a survey or review, bit she is so worth it… thank you so much for your great people 🙏
Date of experience: July 1, 2024
It took me an hour over the phone to book two adjoint rooms. The representative kept making mistakes and forgetting my dates. Mis quoted price. Had to cancel reservation a couple times. Horrible experience. Hope our stay is better.
Date of experience: June 19, 2024
Easy to complete the booking over the phone with Jesus today for our overnight stay tonight. Clear directions and very efficient.
Date of experience: July 28, 2024
I forgot to make reservations for move-in weekend and was having trouble finding a room called your hotel and be was kind, gracious and efficient! Looking forward to our stay
Date of experience: July 12, 2024
He was very helpful. I needed a handicaped room. He surched several hotels until he found one just 3 milrs away.
Date of experience: December 9, 2024
The best of the best so far and the service was so far the best ans kelllee was very helpful with all the details and specific about the room and she help me pick the best room that fit my need and
Date of experience: July 20, 2024
Paige was so very helpful. I tried to book online but it wouldn't process so she helped book it for me
Date of experience: August 16, 2024
The rep was very helpful in helping answer my questions and went above and beyond to find accommodation for me and my family. I really appreciate the help that he gave to me.
Date of experience: July 11, 2024
I am very unsatisfied. I showed up to my hotel and after specifically asking about cats on the phone call. The Hyatt did not accept them. I had to find a completely new room on my own. I never checked in and I was told not to pay the cancellation fee because I was going that night. I would have gone, my cat wasn't allowed to stay. I need to be fully refunded.
Date of experience: June 18, 2024
Very helpful, went above her pay grade to help us find room! Very friendly and beautiful service.
Date of experience: October 16, 2024
She really went out of her way to help me find which hotel is best for me!
Date of experience: September 14, 2024
Fast and friendly and helped us what we wanted. Hope to get the clean room without any issues.
Date of experience: August 30, 2024
The Rep found me a great deal on a hotel that I was in need of very quickly and effeciently.
Date of experience: December 7, 2024
I actually didn't plan on booking the room based on the website. Catherine was so outgoing and pleasant and she asked me the right questions to keep me interested. She handled my objections and got me to make the reservation. I've given less than 10 reviews in my life, but she deserves the review and my time. Thanks!
Date of experience: June 18, 2024
He was easy to understand and helped me find a Marriott to stay at for the weekend I needed.
Date of experience: August 21, 2024
Very pleasant and quick. Rates explained and I wanted to make sure rooms were fully refundable.
Date of experience: November 21, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
