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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
They went the extra mile to explaine things to you. These guys are way better than booking.com... and they explained refunds before u ever get the room.
Date of experience: January 31, 2024
The associate was very polite and solved my issues very quickly.
Date of experience: June 27, 2024
My reservation was correct but the fees charged were outlandish. I had made another reservation through the hotel and this service charged $275 more as tax and recovery.
Date of experience: May 3, 2023
A very professional communicator, who was friendly and helpful with knowledge that we needed. He was an absolute joy to work with, and I appreciate it very much.
Date of experience: June 14, 2023
Thank you Amy for being nice and I appreciate you being knowledgeable helping me with my questions. And you were very professional. Thanks again have a great weekend.:-)
Date of experience: March 3, 2023
Janay was extremely helpful and patient throughout my encounter with her. She represented your company very, and she is indeed an asset to your company.
By the way, she was very modest.
Date of experience: March 21, 2024
The link I clicked to book a hotel online was impersonating the actual hotel website and I did not realize I was booking through BookOnline. The room sizes and rates matched what I had previously reviewed on the hotel website, so I booked quickly and did not realize until after the fact that the website had tacked on NINETY DOLLARS in bull$#*! "tax recovery and fees" and that was my reservation was non-refundable. Unbelievable. I hate third-party swindlers. BOOK DIRECTLY THROUGH THE HOTEL.
Tip for consumers:
AVOID AT ALL COSTS
NO SUCH THING AS CUSTOMER SERVICE HERE
Products used:
Nothing
Date of experience: April 14, 2023
In a stressful situation at the airport after a canceled flight I was able to secure a last-minute reservation with Pedro's expert assistance. He was patient and efficient.
Date of experience: August 28, 2023
Absolutely the easiest and best booking I've ever had. The guest service representative was so nice and helpful. I was booking a stay for my daughter's birthday, and she made it a great experience.
Date of experience: May 23, 2023
The service trip was very professional and and very detailed explaining the system polite and Curtis this is someone that I would prefer to deal with in the future thank you
Date of experience: March 16, 2023
There was some water leaking from the bathroom upstairs into our bathroom downstairs room 140 Rosa Angelique took care of our problem she moved us to another room she was wonderful.
Date of experience: July 10, 2023
When I first booked it had a different date so I pushed for the phone number. They answered very quick and the guy was very friendly and polite and also precise
Date of experience: July 18, 2023
Grace was very pleasant to speak with, and helped me out, tremendously. She took her time and helped me figure out restaurants in the area after I booked in Richmond, Virginia.
Date of experience: March 28, 2023
Amber was personable, polite and very helpful. She handled my reservation quickly and professionally. I am pleased with the service I expected and received.
Date of experience: March 14, 2023
Was a good experience would call again. Gives me pertinent info on availability and price. Nice to pick up the phone and take care of everything.
Date of experience: April 17, 2024
Neal was very helpful n reserving my room, and securing a great room at a much cheaper price. He found me a big discount, which made my day.
Date of experience: May 17, 2024
He was very punctual and very refreshing to work with, he had a sense of humor all while staying professional, he was able to get us a room that was pet friendly for a good price at short notice!
Date of experience: May 31, 2023
I would give less if I could. Booked a room online for 115 and never received receipt. When I looked at CC it showed they charged me over $200. I called and they said because I used room they wouldn't refund. Even though I had no way of knowing they screwed up because I never received receipt. I travel all the time and never will I use them or do I recommend them again. Horrible customer service, they barely speak any English
Date of experience: July 20, 2022
Neal was informative and offered me detailed answers to my questions. He was very patient and courteous beyond my expectations.
His reassuring attitude made me feel welcomed.
Date of experience: November 30, 2023
I was told that I would be charged $160.00 per night for two nights. When my receipt was emailed I saw that I was charged $189.99 per night for two nights.
So I had to dispute the charge!
Date of experience: February 5, 2024
Amanda was very helpful & transferred me to the correct dept. HOWEVER, I never received an Itinary number (via email) which made it impossible to cancel! Went thru hell to get it!
Date of experience: February 1, 2023
Had the pleasure of Denise's attention for 10 minutes of my life experience here. True pleasure! Recommend her to ANYone, if I had the option. Thanks again.
Date of experience: June 27, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Jessica, we apologize for any confusion in the room selection and checkout process. As a travel network, we feel that we have a number of ways that provide transparency about who we are. We place our branding BookOnline prominently on every page of our website. Also, we have a tagline at the top of every page on our site that reads, “Bookonline.com is an independent online travel website offering access to over 100,000 hotels worldwide.” Also, BookOnline clearly displays all costs and the cancellation policy on the checkout page on our website. To ensure that every customer reviews their reservation before completing their reservation, we have an open checkbox that needs to be selected. This additional step is to ensure that our customers review their reservation information, the cancellation policy, and all costs associated with their reservation before they can checkout.
Again, we are sorry for any confusion please send us any information, or additional details that you feel are relevant to your complaint and we can absolutely work with you toward a resolution.
Best regards,
BookOnline