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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I spoke with Jamie. She was very friendly, pleasant, and showed concern in helping me to find what I was looking for in a hotel. She is good at what she does.
Date of experience: June 7, 2023
Very rude and unprofessional. I asked her to verify the address of hotel to ensure she was booking me at the correct hotel. She ignored my question and asked me what date I'd like to book for
Date of experience: August 19, 2023
Rose was very helpful in us securing a hotel late in the day. Our son had been injured and was in the hospital in Wisconsin. We had driven from Michigan and desperately need a room. Thank you.
Date of experience: September 2, 2023
Short and sweet and to the point. Very friendly and helpful. 10/10
Date of experience: June 25, 2024
The customer service personnel that assisted with my booking was excellent and willing to clarify my questions. She made the booking super easy and straightforward
Date of experience: December 20, 2023
The who took my reservations went above and beyond. Took my preferences and gave me the best advice. If my business needed customer service I would definitely hire her.
Date of experience: May 12, 2023
The lady that was helping me with my reservation was friendly, courteous, helpful, and happy. How many people do we talk to today that are happy? This lady was.
Date of experience: March 28, 2023
Representative could not provide me with information regarding medical price through medical center. Stated if they transferred me to front desk they would just send me back to him.
Date of experience: June 16, 2023
I always have a great experience when I make reservations. I spoke with John and he was quick, thorough, and hospitable. I received a confirmation email swiftly.
Date of experience: December 30, 2023
I was rattled and confused when I spoke with Val. He was a very kind and caring individual. My reservation was worked out and everything went well thanks to Val! Excellent service!
Val Rocks!
Date of experience: March 20, 2023
Booked thinking I was on hotels main site, got redirected here. Never got a confirmation email and realized it wasnt hotel site. Cancelled more than two weeks in advance and rebooked on the correct site. Trying to get a refund, and cant get ahold of anyone- only an automated machine.
Date of experience: June 29, 2022
I received excelent service from Nirdaly. She was very calm when I made mistakes with credit card information more than once. It was a pleasure to have her asisting me.
Date of experience: February 5, 2024
I had a room then hung up on before credit card information was given. Called again, hung up on. Called again and was told nothing was available within five minutes of the first call.
Date of experience: July 17, 2023
I called to book a reservation. I was having difficulty getting my credit cards to go through. Lindsay was very calm and reassuring and fix everything for me and got my reservation just perfect.
Date of experience: March 26, 2023
By far the best help I've ever received in person or online for assisting me in finding the best rate and location for my stay. Extremely friendly and personable. Very appreciative for Cheryl's help.
Date of experience: March 28, 2023
Service was excellent and polite, simple booking process.
Date of experience: June 26, 2024
Miguel was very knowledgeable and helpful. He did his best in trying to make sure that I got the best rate possible.
Date of experience: April 13, 2024
Spoke over the phone with Omar and he was very detailed with my questions and very kind! I work in customer service and take pride in it, and I truly believe he did an amazing job!
Date of experience: August 2, 2023
I was looking for something specific and it was a longshot on being available. She did her best, even if what I was looking for was sold out. Maybe next time!
Date of experience: May 26, 2023
Very informative
Guided me in the right direction
Was very clear with what room I was paying for and how much it would be.
Clear with check in and check out.
10/10
Date of experience: December 16, 2023
I was very pleased with the help given. E. was polite, well informed, and helped me save money and book into the correct Marriott hotel.
Baunetta Nida
Date of experience: October 25, 2023
I recently called to ask a question about a recent stay I had with JW Marriott, Buckhead, Atlanta
Instead of answering my question she did not speak. Next thing I knew I was transferred back to an automated voicemail.
Date of experience: June 28, 2023
I booked a hotel and less than 5 minutes later realized from the confirmation email that I booked for the wrong date and should have booked for 2 days later. I called and they said they would not refund me because of the hotel policies. I called the hotel and they told me that they did not have that policy and they couldn't help me with the reservation since I didn't book through them directly. This company refused to help me in any way. Even though I offered to pay a fee to change. They offered my $26 to use towards my next reservation with them. $26 for a date change request to two days later. Will never use this business again and will tell everyone I know about this experience.
Tip for consumers:
Buyer beware of third party sites and their refund/cancellation/modification policies. Read ALL of the fine print.
Products used:
Booked hotel directly with hotel.
Date of experience: June 1, 2022
I interacted with Shadonna regarding reservations for my Family Reunion and she was very courteous and helpful. I am extremely grateful for her tremendous customer service skills.
Date of experience: February 16, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
