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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Jennifer was very helpful on the phone, but she said she was giving me a number to the front desk of the hotel I was calling for, but it was to a national reservation desk.
Date of experience: April 10, 2023
I called before. Second call with you. I need to cancel the reservation due to death in family. I need you to cancel the reservation & credit my charge account.
Date of experience: December 20, 2023
Catherine was wonderful. She explained everything she was doing and reassured me that everything was secure. The process was fast and easy. Thank you for your great customer service.
Date of experience: August 11, 2023
I called to get a room that was needed asap and my experience was quick, professional, and she was very knowledgeable. She wanted to help me and she did just that.
Date of experience: August 17, 2023
Holiday weekend...totally crazy finding a room. Edgar answered my call kindly and promptly. He helped me find a room on a busy holiday weekend, and he found a nice room within my budget!
Date of experience: May 27, 2023
Manuel was excellent, professional, courteous, and very efficient. I would give him a rating of 10 and consider him an extremely valuable employee.
Date of experience: May 14, 2024
He did a great job very professional took care of everything with ease and set up a early check in no problem
Date of experience: April 23, 2024
Erica was very professional and very kind! Although our conversation was not long, she was very patient with me and made the whole call very quick and easy!
Date of experience: November 13, 2023
I spoke to Joi and she was so nice and helpful. You are lucky to have such a wonderful associate. I hope I get her the next time I need your services. I wish all my employees were as great as she is.
Date of experience: March 28, 2023
I called to advise that I would be in late between 10 & 10:30 pm. You disconnevted me without telling me you had my message. I called back & I was disconnected again.
Date of experience: March 15, 2024
The rep was quite helpful and professional. The call dropped during the booking and he called me right back and was quite apologetic about the dropped call.
Date of experience: February 28, 2023
I tried to do it on line but had problem since I didn't know my Best Western rewards # so I called. Niome hope I spelled right helped me and made my reservation.
Date of experience: January 12, 2024
We had a difficult day of travel and Giovanni was very helpful in finding us a hotel after our flight had been canceled. Very professional and courteous. Job well done.
Date of experience: May 27, 2023
I was blessed to have gotten this youngman his calm demeanor was pleasant and reassuring. I got my room and I'll recommend him to anyone that's booking. Thank you Aleph
Date of experience: June 27, 2023
Ivory was extremely courteous and very helpful. She turned a slightly stressful situation into an enjoyable one. Totally professional but still warmly engaging.
Date of experience: August 22, 2023
Thanks Becky. After three flights today, an early start and accompanying friend following surgery we are pleased with your assistance in reserving the last room for us. best, Rod
Date of experience: February 28, 2023
Yeah they said $94 room rate, soon as I hit ok, an extra $53 non return tax recovery & fee was added. Would never use this crappy site again. Rip off!
Date of experience: September 8, 2023
Reservation by phone. Great customer service. We even had a few laughs as they patiently looked for my request. King bed city view. Things us men do to impress the ladies lol
Date of experience: April 9, 2023
The phone attendant was great. Quick, through, knowledgeable, very friendly and made me feel good about calling in person instead of wrestling with an impersonal website
Date of experience: January 26, 2023
Adrian helped me find the room of my dreams in Redding. We may just be coming for a tournament, but his customer service made it feel like an exquisite vacation.
Date of experience: January 26, 2023
Awesome!
Patrick was efficient and helped me with another hotel since the one I wanted was booked!
Deserves a raise!🥰👍👍
Date of experience: April 22, 2024
Was very easy to make reservations with. Looking forward to our stay in September.
Date of experience: July 4, 2024
Thought I was booking directly with the Hotel. They scam you with the phony URL first, then when you go to the billing page it switches to Bookonline. I needed to cancel the next day, 2 weeks out total, they said no refunds PERIOD.
Absolute BS, It wasn't even booked for more than 24 hours. It was still showing "pending on my Bank Account. So I am Disputing the charges and WILL NEVER USE THIS FRAUDULENT CRIMINAL SITE AGAIN! There needs to be an investigation into this scam website!
Tip for consumers:
NEVER USE THIS SITE, ITS A SCAM
Products used:
none
Date of experience: July 11, 2022
Neal was very friendly but businesslike. I was able to book my hotel reservations in minutes with all of my questions answered. Thank you!
Date of experience: May 6, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
