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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Edgar was so helpful. Very patient and professional while finding the right accomodations for our upcoming stay in Seattle in August.
Date of experience: May 7, 2024
The room was clean countable beds. What I don't like is that they didn't refuond the $100.00 dollars depocit us they say and we didn't damage anything or take.
Date of experience: February 4, 2023
Spoke clearly, and enunciated very well. Was patient with my questions and was able to answer in full. Recapped exactly the reservation exactly as I requested. It was a pleasure talking to Don.
Date of experience: March 18, 2023
Was a good experience would call again. Gives me pertinent info on availability and price. Nice to pick up the phone and take care of everything.
Date of experience: April 17, 2024
Joi gave us a hotel almost 45 minutes off of rt 75 North. Told her I wanted a hotel with a bar and restaurant, couldn't cancel my reservation because she already took my card. The Best Western has no restaurant and no bar and it's under reconstruction! NEVER AGAIN WILL I BOOK LIKE THIS AGAIN.
Date of experience: August 17, 2023
I had a really good experience with Suleima. She helped me get what I needed for booking a hotel.
She was calm, patience and she clarified my questions perfectly.
Date of experience: May 3, 2023
I was on a different website and it was telling me it was sold out. I decided to call BookOnline instead and Lindsey got me booked in a room in less than 5 minutes! It was quick and easy.
Date of experience: March 4, 2024
Courteous, knowledgeable, and helpful. Couldn't beat the deal that I have as part of a military discount organization. Tried very hard at least four times.
Date of experience: March 14, 2024
I made a pre-registration for Fairfield by Marriott in Leavenworth Kansas. I found the young lady very helpful and answered all the questions that I had concern with.
Date of experience: July 27, 2023
Our vacation ended very messy. Traveling with three adults and 3 kiddos 5 and under. Our flight was canceled and rebooked. Then canceled again. Alejandro helped up secure a hotel room just in tim.
Date of experience: March 9, 2024
I called to make a reservation and Joi it was pleasant and helpful, which was important since I'm flying up for a death in the family. I didn't need any hassle and she was wonderful.
Date of experience: May 8, 2023
I called to make a reservation. The customer service representative that I talked to was Cinna. She is very professional which says alot about your Services. I had a lot of questions and she answered all with professionalism. She's DEFINITELY AN ASSET TO YOUR BUSINESS. HONESTLY I SAY PROMOTE HER ASAP. IT WAS AN HONOR DOING BUSINESS WITH HER.
Date of experience: May 7, 2023
Very professional and knowledgeable.
She answered all my questions. Explained all my options. This young deserves a raise whenever possible. She deserves a high employee evaluation at her next eval
Date of experience: February 2, 2024
Courtnee was very patient and provided me with several options while being very professional and understanding. She was also very knowledgeable about my reservation. She made it very easy.
Date of experience: February 25, 2024
Miguel was very knowledgeable and helpful. He did his best in trying to make sure that I got the best rate possible.
Date of experience: April 13, 2024
He listing to what I was saying good manners he spelled my name correctly very good phone adequate
Date of experience: July 4, 2024
They doubled the cost of our booking calling it booking fees. Our room was $93/night and they removed $198 from our account. Shame on Laquinta for using bookonline.com
Date of experience: August 14, 2023
Changed itinerary with Jennifer's help,
This survey is difficult because typing on my phone is not as easy as it used to be.
Date of experience: May 7, 2024
Excellent interaction booking room with Jeannie for 2 queen beds for Wednesday 19th 2024 in Gainesville, Florida
Date of experience: June 17, 2024
She was efficient helpful courteous and timely a very pleasant experience appreciate being able to talk to a really good reservationist on the phone and with really no wait time very pleased with BM
Date of experience: October 6, 2023
III was so tired weñt from hotels to hotels but you really showed love and helped me thank you so much their are still good people in the world thank you
Date of experience: March 3, 2023
Very professional, courteous and helpful. It's a busy time with graduation ceremonies going on and she found a room.
Date of experience: May 22, 2024
She answered the phone and even though I wasn't calling for a reservation she still gave me the information I needed. I was able to get my question answered right away.
Date of experience: August 8, 2023
Joyce was very nice and professional! Made booking over the phone quick and easy for us! Thanks again!
Date of experience: April 22, 2024
I talked with Neil. He was very efficient and helpful. Took care of my booking with professionalism and speed. Thank you.
Date of experience: May 16, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
