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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I called to make a reservation. The customer service representative that I talked to was Cinna. She is very professional which says alot about your Services. I had a lot of questions and she answered all with professionalism. She's DEFINITELY AN ASSET TO YOUR BUSINESS. HONESTLY I SAY PROMOTE HER ASAP. IT WAS AN HONOR DOING BUSINESS WITH HER.
Date of experience: May 7, 2023
Very professional and knowledgeable.
She answered all my questions. Explained all my options. This young deserves a raise whenever possible. She deserves a high employee evaluation at her next eval
Date of experience: February 2, 2024
Courtnee was very patient and provided me with several options while being very professional and understanding. She was also very knowledgeable about my reservation. She made it very easy.
Date of experience: February 25, 2024
Miguel was very knowledgeable and helpful. He did his best in trying to make sure that I got the best rate possible.
Date of experience: April 13, 2024
He listing to what I was saying good manners he spelled my name correctly very good phone adequate
Date of experience: July 4, 2024
They doubled the cost of our booking calling it booking fees. Our room was $93/night and they removed $198 from our account. Shame on Laquinta for using bookonline.com
Date of experience: August 14, 2023
Changed itinerary with Jennifer's help,
This survey is difficult because typing on my phone is not as easy as it used to be.
Date of experience: May 7, 2024
Excellent interaction booking room with Jeannie for 2 queen beds for Wednesday 19th 2024 in Gainesville, Florida
Date of experience: June 17, 2024
She was efficient helpful courteous and timely a very pleasant experience appreciate being able to talk to a really good reservationist on the phone and with really no wait time very pleased with BM
Date of experience: October 6, 2023
III was so tired weñt from hotels to hotels but you really showed love and helped me thank you so much their are still good people in the world thank you
Date of experience: March 3, 2023
Very professional, courteous and helpful. It's a busy time with graduation ceremonies going on and she found a room.
Date of experience: May 22, 2024
She answered the phone and even though I wasn't calling for a reservation she still gave me the information I needed. I was able to get my question answered right away.
Date of experience: August 8, 2023
Joyce was very nice and professional! Made booking over the phone quick and easy for us! Thanks again!
Date of experience: April 22, 2024
I talked with Neil. He was very efficient and helpful. Took care of my booking with professionalism and speed. Thank you.
Date of experience: May 16, 2024
Very pleasant experience with Rachel who very nice and helpful. She was great!
Date of experience: July 3, 2024
I got through very quickly to the mariott resort in wailea and ezekiel walked me through the reservation effortlessly. A pleasure to work with him as he was pleasant, knowledgeable, and efficient
Date of experience: July 24, 2023
So up in Cottonwood there is a thing called Thunder Valley Rally I called I talked to her she got me in as she's telling me there are other people trying to book that room at the same time and she got me booked got me hooked up with a room with two queen size beds she was very polite very friendly very helpful and on top of that she got me the room when you know there's two rooms left and she did it for me great job she was very good great experience thank you again for getting me the room
Date of experience: August 31, 2023
Amanda's voice was wholesome. She was also thorough and knowledgeable. The only improvement that I would recommend is that she mention the potential cancelation fees before taking the credit card.
Date of experience: December 5, 2023
Jesus was very helpful and professional. The process was easy due his customer service.
Date of experience: July 1, 2024
I was told the total for 2 rooms would be $420.I am now being charged $250 twice, which I did not agree to. This is a stealing scam.
Date of experience: April 8, 2024
After I booked my reservation, my credit card was charged twice (two rooms). Is there anyway I can be charged for the one room that I reserved? Reservation # H*******.
Date of experience: March 24, 2023
The agent was very courteous and patient. She did exactly what I asked her to do and the only reason I didn't book was that I was given a comped stay at a different property
Date of experience: June 30, 2023
I couldn't find a hotel in a beach community during a busy summer weekend. Carol was about to find me a hotel that was a one - minute walk from my location of interest for a great rate.
Date of experience: May 26, 2023
I called to book a hotel and it was booked up Rodrick was great help in finding a hotel close to the church that I needed to be at and tried to help save me some money as well!
Date of experience: March 26, 2023
Jose was very helpful and understandable. Not so much for reservation desk in middleburg florida. I may be calling back to speak to Jose because he was so helpful.
Date of experience: September 27, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
