- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Excellent - Robert was very cordial and efficient
Excellent customer service!
Date of experience: June 17, 2024
Great. Helped a lot. Was friendly and very sweet. Looked at a lot of places for us till we found something. Enjoyed her very much.
Date of experience: April 27, 2024
She did exactly what I needed, thank you so much!
I neede help making a reservation and she knew exactly what I neede and did it very quickly and efficiently.
Date of experience: March 20, 2023
Very pleasant and informative, checked for availability and my request for two cribs.
Date of experience: June 18, 2024
Very please with the knowledge of representative's information.
Date of experience: June 17, 2024
Excellent service by Joyce helping us select rooms
Date of experience: June 17, 2024
Answered all of my questions with patience and kindness!
Date of experience: June 17, 2024
I spoke with Catherine earlier this evening. She was so very helpful, pleasant and professional while helping me make my reservation!
Itinerary #: H750-8641
Date of experience: October 16, 2023
Navar was quite helpful this evening! My daughter had just told me how beautiful the hotel is and I decided to see if we could stay for Hanover's graduation weekend.
Date of experience: October 1, 2023
Crystal was very helpful and informative, Look up information to see if i could use aarp. Found me the cheapeat rate even with my Sherman (dog) included
Date of experience: September 6, 2023
She was very nice and helpful. Tried to get us the most affordable room which I very much appreciated!
Date of experience: March 18, 2024
I made a reservation on BookOnline at 7:00 p.m. last night 3/28 and received the confirmation at 7:01 pm. I immediately noticed the date on the confirmation was incorrect. The reservation was for 3/28 instead of 4/1. I immediately called the customer service number on my confirmation and explained to the girl that the date was incorrect and asked her to cancel that booking and reschedule it for 4/1. She said, okay I will put in a ticket. I followed up with, " I would like you to cancel it while I'm on the phone as I do not want to be charged for a hotel room for tonight." She assured me that as soon as she hung up she would take care of it and send me a confirmation email. I did receive an email with a confirmation of my request, but my room was never canceled and my bank account is being charged for the room. I have tried several times today to get someone to help me and everyone I speak with (most of them working from home on headsets that crackle and are very difficult to hear) cannot help me. I am so frustrated. I am not going to give up on trying to get my money back, but they are certainly not making a good impression on their customer service end.
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2023
Very friendly and very helpful. Makes me want to choose comfort Inn first when booking rooms in the future.
Date of experience: March 15, 2024
If I would have known this is a third party I would have never gone ahead with the reservation I end up paying over $200 a day for two rooms which is over $2,000 for 5 days on a rip off!
Date of experience: July 21, 2023
Made reservations for 4night stay. Had to amend stay to 3 nights. They sent me confirmation of request to change, but never notified hotel. I had to call hotel to double check. They had not received any credit/change. This was done 2 weeks prior to arrival. The day before, I received a text from bookonline thanking me for my reservation for that day instead of the next day. I spent the next 4 hrs trying to get bookonline to correct the date to make sure I didn't loose the entire reservation. They told me it wasn't processed yet. I finally reached the hotel and they confirmed my reservation.
When we arrived at the hotel, bookonline had entered the wrong type of room. Instead of 2 queen beds, we had 1 king for 3 people. I had confirmation from bookonline, but they sent it to the hotel incorrectly. Will NEVER EVER use them again.
Tip for consumers:
Don’t use bookonline
Products used:
Hotel Reservation
Date of experience: October 9, 2022
The reservation representative Joyce was very professional, and patient in assisting me with making my reservation.
Date of experience: April 10, 2024
I booked Econo Lodge on ******* Market Lane US 13, Princess Anne, MD, ******* for only one night from July 19 to July 20. When I arrived, I could get anyone to help me at the front desk at the list for 15 minutes, but when a manager came, he even did not apologize but was kind of irritated by me. The worst part came when I entered the room and the room was smelling so badly with cigarette smoke, that I
Realized I will not be able to sleep in that room. The manager said that someone sells me a room for the smoker and he was not able to give me another room. On the next day, I got my interview and I was afraid that the smell saturated to my skin and my clothes because I was still able to smell it on me. Of course, I could not sleep in that room at all. The management was not friendly at all. So sad.
Date of experience: July 30, 2022
Service was awesome. My questions were answered throughly and phone numbers provided to customer service.
Date of experience: April 18, 2024
Very thorough and pleasant. Spoke clearly and made sure all the information was correct. Did the job very well.
Date of experience: April 30, 2024
The Guy I talked to could not give me any information on the place that I was trying to rent a room from and then got a huge attitude with me and hung up on me
Date of experience: August 22, 2023
Humberto was incredibly kind, knowledgeable and helpful.
One of the best customer service experiences I have had!
Thank you!
KMM
Date of experience: May 13, 2024
I'm upset that no one can give me a full answer you have to type a question to get answers. When you are trying tospending your money your have a lot of assistance but when it is a mistake you hear Crikets
Products used:
Hotel online
Date of experience: November 1, 2022
Hi Rita, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline
I got disconnected twice, but once I was on the phone with Tamara she was incredibly helpful and able to assist me with the two reservations I needed to make.
Date of experience: May 4, 2023
Maisey was very helpful, pleasant, and patient. I am a senior citizen I'm my 80s and I appreciate being treated like I'm still an important person. Maisey did a great job.
Date of experience: May 3, 2023
It was great. Raul walker me thru the process and answered all of my questions. He was both courteous and knowledgeable, easy to work with.
Date of experience: March 16, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Leah, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline