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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Christina was professional and pleasant to speak with. It took very little time to get the information I needed.
Date of experience: March 1, 2024
She was really patient with me. Tbh this was my first experience of booking ever. Meet this person and she nailed it!
Date of experience: May 8, 2024
Had checked out, had car problem and needed to stay another night. Megan was gracious, extremely helpful and saved the day. Very much appreciated
Date of experience: March 25, 2024
I needed to reserve a room at the Erwin Hotel on Venice Beach in California. The reservationist was helpful and patient. The process was quick and painless…the cost of the room not so much hahahahah
Date of experience: August 30, 2023
Pamela made the process so easy. We originally wanted to stay at the Maverick but since they were booked she found us a nice alternative.
Date of experience: February 11, 2024
I had to add a room to our booking at the last moment and Brandon was very accommodating. Great help!
Date of experience: February 16, 2024
I reserved a 3 night hotel stay in Richmond Va at a Super 8 thru bookonline. Com. When I arrived the place was nasty with a terrible odor of smoke and filthy carpets. When I went to my room it was just as nasty and also came with a crack pipe in the bathroom. I stayed the night and in the morning I immediately checked out and canceled the next 2 nights. I called Bookonline and was told I would receive a refund within 7 days needless to say that never happened and now I can't get thru to anyone there to discuss this matter. I will write this off to experience however will never use them again and would suggest the same for you.
Date of experience: August 8, 2022
There's no real experience to speak of in that I never made it to Pensacola. Making arrangements was a breeze, though my time on the phone ran short.
Date of experience: March 23, 2024
Going through the Colorado rockies, we ran into a very bad thunder and lightning storm. Rayshana, the booking specilist, found us a room as late as it was. My dog and I were very greatful
Date of experience: July 31, 2023
Marlo was very polite and very sweet. He did a great job giving me options and had my best interest in mind
Date of experience: April 24, 2024
I spoke with Daviedra and she was able to find a close hotel at a good price, helping me very much. She has a most pleasant demeanor and was very helpful.
Date of experience: June 8, 2023
The representative was very helpful. She listened to my disputes and was very sensitive to my concerns. Again thank you
Date of experience: April 25, 2024
The guy name Andres help us out to book our hotel and it was smooth transaction. He is amazing and very helpful.
Date of experience: January 22, 2024
I had some questions before booking, but they just switched me to the answering machine. So I booked another hotel.
Date of experience: February 2, 2024
Our help was fantastic! Worked out some amazing discounts and got us a great deal. It was absolutely wonderful
Date of experience: February 12, 2024
Sal was great. Answered all my questions. Very polite.knew answers to all my questions!
Very very polite
Date of experience: April 26, 2024
I couldn't get verifications code to work i was sent 5 of them so i called the reservation line, very happy with service thank you
Date of experience: April 21, 2024
I was not careful enough to realize this was not the way I usually book a motel room - thought I was doing so under the hotel's website. As soon as I saw the final amount, I went to cancel the reservation, but was unable to because the amount was "nonrefundable." What a scam. I'm referring to the BB Bureau. In addition, I was not sent a confirmation email - I was unable to download the confirmation from the webpage. Believe me, I tried.
Tip for consumers:
They tacked on an additional $65 to the price shown for the motel.
Products used:
Motel reservation.
Date of experience: November 15, 2022
Dealora was extremely helpful and very friendly. She booked a room for me on very minimal time. She was awesome
Date of experience: May 6, 2024
Joyce was very helpful assisting me thru the reservation process.
Date of experience: June 11, 2024
I booked a room for the 19th and 20th and they booked me for the 3rd and 4th or March. When I went to check the confirmation it was 4 days past due and I couldn't get refund due to policy when they messed. I would not prefer this booking company to take care of rat I got from there gutters. If I was you call hotel not them. Worse service also they hang up on you multiple times.
Tip for consumers:
Find someone else. Call hotel not them!!
Date of experience: March 9, 2022
I needed to book a room for my son, she Carla was absolutely amazing.
Date of experience: June 12, 2024
Archanel was very professional. He helped me find a room with ease. Great customer service! His patience was second to none!
Date of experience: March 13, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Judy, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you