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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Easy and quick great customer service online continued to not allow me to select the date
Date of experience: November 14, 2024
Booking trip to help with storm damage. Breanna was very patient and helpful with me having to go back and forth with different calls for her answers.
Date of experience: July 9, 2024
Ebony, was professional, courteous and effective in booking my complex reservations. She gave great advice and had information i needed at her fingertips.
Hire more people like her.
Date of experience: June 25, 2024
I had my dates confused and she was very patient while I sorted that out
Date of experience: September 4, 2024
Very Satisfied with the reservation I made.
My concerns were met with exceptional patience.
Date of experience: December 4, 2024
Quick and easy. The lady who helped me was knowledgeable and provided excellent service.
Date of experience: December 7, 2024
She was very patient and made sure my problem was taken care of.
Date of experience: October 7, 2024
Brandon was great, helped me out, was very courteous and helpful. Wonderful service!
Date of experience: October 1, 2024
Fast and friendly service. She answered all my questions and was very helpful!
Date of experience: October 2, 2024
Promised two bottles of complimentary wine at check in, did not mention extra charges at the front desk for parking and pet fee. Also lied about our rewards points and membership discount.
Date of experience: June 23, 2024
Booking my hotel having a nice happy representative on the line made it easy. Excellent customer service. Keep up the good work Carla.
Date of experience: July 13, 2024
Very friendly and knowledgeable. Knew what I needed and helped me quickly.
Date of experience: October 20, 2024
She was so happy and helpful. She made my experience a delight
Date of experience: October 17, 2024
So helpful and made my reservation process fast and easy! Thank you!
Date of experience: September 30, 2024
Martin was friendly and efficient. He made sure he got the data in the system accurately
Date of experience: September 28, 2024
Very nice and accommodated our needs. She was knowledgeable and informative.
Date of experience: December 9, 2024
Lauren did a fine job and was friendly and cheerful—yet efficient.
Date of experience: September 20, 2024
Quick and professional. He was very helpful and attentive and made the transaction easy.
Date of experience: December 10, 2024
Quickly booked for family of 8🙌
3 room, 8 minutes!
Date of experience: December 8, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
