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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Polite, informative, and professional. I felt comfortable with all my questions answered and his patience.
Date of experience: April 27, 2024
Quick and easy! I needed a place to stay right away and I found one. It was the only website that had an available hotel.
Tip for consumers:
Nothing
Products used:
Booking
Date of experience: November 13, 2022
Going through the Colorado rockies, we ran into a very bad thunder and lightning storm. Rayshana, the booking specilist, found us a room as late as it was. My dog and I were very greatful
Date of experience: July 31, 2023
I spoke with Daviedra and she was able to find a close hotel at a good price, helping me very much. She has a most pleasant demeanor and was very helpful.
Date of experience: June 8, 2023
Pamela made the process so easy. We originally wanted to stay at the Maverick but since they were booked she found us a nice alternative.
Date of experience: February 11, 2024
Christina was professional and pleasant to speak with. It took very little time to get the information I needed.
Date of experience: March 1, 2024
I had to add a room to our booking at the last moment and Brandon was very accommodating. Great help!
Date of experience: February 16, 2024
It was great. Raul walker me thru the process and answered all of my questions. He was both courteous and knowledgeable, easy to work with.
Date of experience: March 16, 2024
Great. Helped a lot. Was friendly and very sweet. Looked at a lot of places for us till we found something. Enjoyed her very much.
Date of experience: April 27, 2024
The guy name Andres help us out to book our hotel and it was smooth transaction. He is amazing and very helpful.
Date of experience: January 22, 2024
HOW DO YOU CREATE A RESERVATION FOR A GUEST AND JUST TELL THEM, THE ROOOM HAS A BALCONY AND THAT'S IT? BAD/HORRIBLE PRACTICES. THEY SHOULDN'T EVEN BE ALLOWED TO BOOK ANY ROOMS. I WOULDN'T LET THEM BOOK A ROOM FOR MY DOG! SHUT THEM DOWN ASAP! CREATE A RESERVATION WITH THEM AND YOU WON'T FIND YOUR RESERVATION AT THE HOTEL YOU BOOKED! CRAZY!
Tip for consumers:
AVOID THE SCAM ARTIST!
Products used:
NONE!
Date of experience: August 26, 2022
I had some questions before booking, but they just switched me to the answering machine. So I booked another hotel.
Date of experience: February 2, 2024
Service was excellent and polite, simple booking process.
Date of experience: June 26, 2024
The reservation representative Joyce was very professional, and patient in assisting me with making my reservation.
Date of experience: April 10, 2024
Had checked out, had car problem and needed to stay another night. Megan was gracious, extremely helpful and saved the day. Very much appreciated
Date of experience: March 25, 2024
Our help was fantastic! Worked out some amazing discounts and got us a great deal. It was absolutely wonderful
Date of experience: February 12, 2024
I called the 800 number to book with Comfort Inn and suites for Ames Iowa and the guy was very helpful and easy to work with. His name was NOE.
Date of experience: June 3, 2024
Short and sweet and to the point. Very friendly and helpful. 10/10
Date of experience: June 25, 2024
Cachet Renee was an amazing receptionist! She was very helpful with my booking! Hope in the future she's available to assist me again!
Date of experience: September 29, 2023
He was very efficient.
Good job. I looked online first and then made the phone call. Booked the room for one night only.
Thanks
Date of experience: July 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
