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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Smooth operation! No Problem whatsoever! Neal did a great job finding a room and making the booking process trouble fee!
Date of experience: June 28, 2023
Ashley was great with my booking, she was able to get me the room I wanted. Will definitely book again
Date of experience: July 7, 2023
Santiago was very professional, polite and knowledgeable.
He addressed all of my concerns in a timely fashion.
Thank you, Santiago!
Date of experience: July 3, 2023
Rochelle was helpful, kind, and professional. She went above and beyond to help find the best room for my needs.
Date of experience: May 17, 2023
The agent was very patient with our travel needs and kept looking until we found the perfect property! Thank you!
Date of experience: May 28, 2023
Juan was very thorough, funny, and kind. No waiting just got it done making sure nothing was missed or misunderstood.
Date of experience: March 16, 2023
Cesar was a pleasure to work with. Very friendly and knowledgeable. I am looking forward to visiting Riverside Quality Inn
Date of experience: July 24, 2023
Very friendly and efficient service! Booked us a great reservation at the best rate in only a few short minutes!
Date of experience: July 31, 2023
Enrique has a great personality! He gave attention to everything I asked for, and assured me of a happy vacation!
Date of experience: July 30, 2023
David, was very friendly and knowledgeable in helping us to reserve a room for an upcoming trip to the area.
Date of experience: June 1, 2023
Got it booked! And even though there were other better prices Alex was incredibly calm and collected during the process.
Date of experience: April 30, 2023
Sorry, I was having trouble understanding you.
So I hung up and called the hotel directly to book 2 rooms.
Date of experience: June 4, 2023
Edgar was very professional and excellent help in finding rooms for our families so we could attend our fathers funeral,
Date of experience: August 4, 2023
Carlos, was very polite and very informative. Spoke clearly with all information about the hotel. What a asset to have.
Date of experience: April 12, 2023
Juan was wonderful and very helpful! I had trouble finding an answer and he helped without putting me on hold
Date of experience: August 10, 2023
Alan was amazing. Got the reservations I wanted. He explain everything and I am set to go. Thanks a lot
Date of experience: February 7, 2023
It was nice to speak with Laura. She was helpful and didn't waste time taking care of my hotel needs
Date of experience: June 13, 2023
Wonderful very polite and knowledgeable. Answered all my questions. It was a pleasure to reserve a room. Thank you much.
Date of experience: June 13, 2023
Thought I was calling the actual hotel but got this online booking service. She was great. Very happy & carefree.
Date of experience: June 15, 2023
Very easy to work with. Very helpful. Provided great suggestions near my area of preference. Helped me get booked efficiently.
Date of experience: May 9, 2023
Professional and so kind.
Checked out numerous places and found one for me on a very busy weekend.
Again thanks
Date of experience: September 8, 2023
Samantha was very kind and helpful with booking on the phone when the website had IT issues. Thanks so much!
Date of experience: February 28, 2023
Matthew was very helpful and courteous when making my reservations. I appreciated the quick response to my call as well!
Date of experience: February 28, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
