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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Emilio was my agent great information provided. Helped with my reward membership as well.
Kind and not rushing me.
Date of experience: April 14, 2023
Very nice, easy and efficient. Great job. She summarized well at the end and made for an excellent experience.
Date of experience: May 9, 2023
Your reservation agent did a really great job.finding the desired rooms, on dates needed at the best price available
Date of experience: March 31, 2023
This was my first time booking reservations and Francis was excellent in knowledge to give me a wonderful experience
Date of experience: June 24, 2023
It was very easy with her she explained everything to my knowledge and she got me a room and I think her very much because the others that I talk to couldn't do anything and I really appreciate her
Date of experience: June 17, 2023
Great customer service answered all of my questions. He was very professional and made it very easy process.
Date of experience: January 19, 2024
I had a lot of questions and she was great! Answered all questions about a shuttle going to and from airport and the cruise! She was so helpful!
Date of experience: April 16, 2024
Like I said great customer service polite worked with me went over everything very good
Date of experience: June 8, 2024
There's no way I would EVER use this site again. EVER. Charged me $74.00 fee for using the site. I canceled the reservation and DID NOT get a refund. Site clearly says FREE REFUNDS. Typical Internet SCAM site.
Tip for consumers:
Don't
Products used:
None
Date of experience: September 11, 2022
Ralph. For some great help he went out his way to find me a hotel closer to the concert that we have tickets for excellent job.
Date of experience: December 13, 2023
I called the hotel. The representative was, competent,
Honest and very kind! Cheers to you and your lovely hotel!
Date of experience: April 16, 2024
Hung up to fast, I was disappointed with the handling of my call, reason being, all my questions was not answered.
Date of experience: March 30, 2024
"FREE CANCELLATION." I cancelled the room literally a couple minutes after booking because they didn't have the same rooms available as the hotel directly and they won't refund any of the rate for a booking that is weeks out. DO NOT USE THESE GUYS. Rude on the phone too.
Tip for consumers:
Don't. Read the fine print. Make sure you aren't redirected from another site as the site I originally tried to book it through said free room cancellation up to June 1st and was redirected to bookonline.com that won't refund no matter what.
Products used:
Hotel booking
Date of experience: May 18, 2022
I booked a room at Wyndham super 8 at Houghton lake, had to cancel a month in advance, according to the email confirmation they sent me highlighted under hotel it said "Free Cancellation " in the fine print it says no refund, so they just keep your money. I RECOMMEND THAT NO ONE USE BOOKONLINE. COM, they have not even offered me a credit
Date of experience: July 22, 2022
Giovanna was such a pleasure. Worked went up & beyond to answer all &;every question I had. She spent time & was compassionate about my needs.
Date of experience: May 18, 2023
Ashley was very pleasant and helpful. She was polite and helped me add an extra night to our already existing reservation, In less than 5 minutes
Date of experience: April 23, 2023
Talking with Jason was great. He even went to the trouble of finding a direct number for the hotel so I could get the conference rate.
Date of experience: January 20, 2023
I booked a room with a lovely lady by the name of Dawn at the Shasta Inn. She was courteous, knowledgeable and spot on. Thank you!
Date of experience: August 1, 2023
Kimberly was very efficient and professional. She answered all my questions and helped me reserve a couple of rooms for a Fall visit to Door County.
Date of experience: May 9, 2023
THIS IS A FRAUDULENT COMPANY! I ENTERED MY CARD INFO BUT DID NOT COMPLETE THE TRANSACTION. I EVEN HAVE A SCREEN SHOT. HAD TO GO BACK ON MY HISTORY ON WEB. THEY STOLE $493.10 OUT OF MY ACCOUNT. NOW I HAVE GET ANOTHER CARD. WITH IT BEING SO CLOSE TO THE FIRST OF THE MONTH, IM GOING TO BE CHARGED FOR MY OTHER BILLS THAT GO THROUGH MY CARD! ANY GOOD REVIEWS THEY HAVE. THEY PAID FOR. FUNNY HOW I SUPPOSEDLY BOOKED THROUGH THEM WHEN I NEVER EVEN RECIEVED AN ITINERARY! DONT ENTER ANY OF YOUR INFO. I WISH I COULD GIVE 0 STARS!
Tip for consumers:
Dont even click on their site. Absolutely do not add any of your banking info. They were also charging over $100 more than the hotel
Products used:
It was a hotel reservation that I did not complete or reserve. Not even an email stating I reserved anything. I got there number from my bank. My bank also said that their number had a scam alert with it
Date of experience: March 26, 2022
When I got to hotel, I had two rooms booked & apparently I was charged for two rooms. When I called, I told you I had tried to book online but after I tried to reserve, it said no rooms available.
Date of experience: July 19, 2023
This site is a canker on the internet. I mistakenly booked with them and needed a pet friendly room. Their version of the comfort inn site said it did. I them showed up after a long drive in Charleston, WV and to my surprise, the Comfort Inn is *not* pet friendly.
I then went into a black hole of trying to get bookonline.com customer service to do one simple thing. Credit the Comfort Inn site and book the Quality Inn site which is owned by the same company and sites next door. I had verbal confirmation from the manager at the Comfort Inn would agree to do the transfer.
The unhelpful customer support person said ithat they needed this in writing. They needed to have this before they would process the new booking. According to the manager at the Comfort Inn, it was not required. I got the runaround with no satisfaction.
I then requested talking to a BookOnline manager, and then I was put on hold for 20 minutes and eventually dropped.
DO NOT USE THIS HORRIBLE SITE!
Date of experience: April 25, 2022
It was a nice experience on call with Jennie. She answered all my queries with ease. Very Professional.
Date of experience: December 13, 2023
Quick and helpful I appreciate the timely communication and help with my state/ government reservation.
Date of experience: March 26, 2024
Great help on phone. Feel more comfortable talking to someone. Lauren did a great job answering my questions
Date of experience: October 18, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Bernard, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.