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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Great job. I enjoy my stay I will not for get to tell my friend's and family about the Eastgate resort. No complaints at all. Thanks you.
Date of experience: May 12, 2023
She was very polite & attentive to what I asked for. Highly recommend her for making your holiday reservations!
Date of experience: November 7, 2023
Excellent customer service provided by Francis. He got me the best available rate. He was articulate, efficient and knowledgeable.
Date of experience: August 14, 2023
Very good, very professional. For an economy motel the price seems pretty high but prices are going up everywhere.
Date of experience: July 24, 2023
Emilio was my agent great information provided. Helped with my reward membership as well.
Kind and not rushing me.
Date of experience: April 14, 2023
Your reservation agent did a really great job.finding the desired rooms, on dates needed at the best price available
Date of experience: March 31, 2023
Very helpful, polite. Excellent service! Tried many motels/ hotels to no avail. He searched until he found me something
Date of experience: January 30, 2023
Adrian was very helpful. He called back when we lost connection and made sure that my reservation was completed.
Date of experience: March 21, 2023
I had a wonderful experience with Jeannie.
She was able to answer all my questions and was very helpful
Date of experience: January 27, 2023
Dawn was extremely helpful and took the time to find a place that takes vats. My experience was outstanding
Date of experience: August 5, 2023
Thank you for all your help! Danielle was a pleasure to speak with and offered a great customer service.
Date of experience: February 3, 2023
Very helpful! Answered all my questions. Double checked re my request that we not have a handicap accessible room.
Date of experience: June 7, 2023
Very nice, easy and efficient. Great job. She summarized well at the end and made for an excellent experience.
Date of experience: May 9, 2023
This was my first time booking reservations and Francis was excellent in knowledge to give me a wonderful experience
Date of experience: June 24, 2023
I'm well pleased with how the agent searched to find me the best deal possible and was very patient.
Date of experience: March 16, 2023
Lauren from Missouri was very friendly, polite and understanding to our needs. It was a pleasure talking with her.
Date of experience: June 13, 2023
Most pleasant experience I've had trying to book a hotel room. Will definitely book again! Thank you so much!
Date of experience: March 17, 2023
It was very easy with her she explained everything to my knowledge and she got me a room and I think her very much because the others that I talk to couldn't do anything and I really appreciate her
Date of experience: June 17, 2023
Answer the phone very professional and gave quick and direct answers to all my questions.
Great job.
Date of experience: March 8, 2024
Archanel was very professional. He helped me find a room with ease. Great customer service! His patience was second to none!
Date of experience: March 13, 2024
Vanessa did an awesome job handling my reservation
Date of experience: June 23, 2024
Lauren was both professional and incredibly knowledgeable. She provided me with helpful options and made my booking easy!
Date of experience: January 29, 2024
Very thorough and pleasant. Spoke clearly and made sure all the information was correct. Did the job very well.
Date of experience: April 30, 2024
Called to book a room last minute. Edgar was polite and patient and got my booking done efficiently.
Date of experience: January 27, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
