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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
He was pleasant and quickly reserved my room. Everything was explained to me so that I easily understood.
Date of experience: January 31, 2023
It was a good experience. Santiago was friendly. He added extra notes for handicap room and late arrival.
Date of experience: June 20, 2023
The hotel was completely misrepresented and the process for a refund is less than likely. You guys suck
Date of experience: April 2, 2023
Very professional knowledgeable and helpful
He was able to answer all of my questions and verified the reservation
Date of experience: March 20, 2023
I told the person on the line that I was driving on the hwy heading to the hotel and he was pressuring me to input my card number before I could get there and repeated that I was only 5 minutes away but he kept saying that I had to pay over the phone when I needed to stay for the night and had mi family onboard of my truck and also made me drive for 45 minutes by the time I got there their were no rooms available so Iam demanding a full refund of my 174 dlls besides wasting my time and gasoline money
Date of experience: April 3, 2023
Perfect in every way! Had a good time caught lots of fish put a new engine in my model T and drove it to the sonic for a greasy cheese burger!
Date of experience: March 12, 2023
Great customer support person. So friendly and helpful
Date of experience: June 21, 2024
I couldn't get verifications code to work i was sent 5 of them so i called the reservation line, very happy with service thank you
Date of experience: April 21, 2024
Humberto was incredibly kind, knowledgeable and helpful.
One of the best customer service experiences I have had!
Thank you!
KMM
Date of experience: May 13, 2024
She was really patient with me. Tbh this was my first experience of booking ever. Meet this person and she nailed it!
Date of experience: May 8, 2024
Was able to answer all my question and was very pleasant to work with!
Date of experience: June 20, 2024
Christina was very well spoken and mannered and, though we hit a small snag with entering a CC number, it all ended up just fine.
Date of experience: January 18, 2023
I called for a big group and she walked me through it like a pro. Thank you Jessica for making the booking process so easy!
Date of experience: April 12, 2023
A complete fiasco. We said we had a pet and paid an additional charge for it. The hotel turned us away. They don't allow pets.
Date of experience: August 17, 2023
Nice clean friendly place. I will be back. The guy at the desk had a good laugh between me and him and credit card numbers.
Date of experience: July 1, 2023
Thank Mr. Hari,
Sir I appreciate old school customer service that you provided for my hotel needs. I look forward to speaking with you again!
Date of experience: January 21, 2023
Candice was great and patient with my confusion over the prices and booking our dates. We are looking forward to our stay this month :)
Date of experience: April 4, 2023
Pleasant and very professional!
Garcia eased my pain!
I had two dropped calls before I was lucky enough to get Garcia. He calmed me down!
Date of experience: August 25, 2023
Nice, polite and ready to provide alternatives. I believe she went beyond her duties to answer my questions and help me find a hotel room
Date of experience: June 24, 2023
When traveling with family its reassuring to be able to have someone take care of everything for you quick and easy very polite thank you
Date of experience: August 2, 2023
Outstanding...she sent several hotels my information to get bids for me when I called to inquire about one. She saved me a lot of time.
Date of experience: July 18, 2023
The gentleman was very helpful and solved my travel needs very efficiently! Because of him, I would stay at a Days Inn in the future!
Date of experience: June 11, 2023
Stacey was patient, kind and a very knowledgeable planner. She deserves more than 5 Stars. The service she rendered is in a class called BEST!
Date of experience: March 16, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
