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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,665 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Kevin who was my reservation agent was awesome in helping get a room at the best rate...plus We had good conversation along the way!
Date of experience: December 25, 2023
The service was great. The representative was polite and it's all that I ever expect from Marriott when I call. Thank you for asking.
Date of experience: March 26, 2024
Can't believe how pleasant Andrew was how thorough and professional I would give him a 100% on communication calmness thoroughness and helpful
Date of experience: March 1, 2024
Very good as usual. Carolyn was great! Just checking on availability for my son. We already have our reservations 7/6-7/13
Date of experience: April 7, 2024
Helpful, courteous, answered all my questions, and didn't make my question sound silly give Felix a raise
Date of experience: October 24, 2023
Guest service clerk was very attentive and polite. Also patient with poor service connection on my end.
Date of experience: July 3, 2023
Neil was personable and professional. He works to ensure his customer is very satisfied with his service
Date of experience: March 9, 2023
Very helpful, efficient and pleasant.
All of my questions were answered by a friendly and polite person.
Date of experience: July 25, 2023
Had a very good conversation with your agent very polite person. I appreciate the assistance. Thank you.
Date of experience: September 18, 2023
Aimee was absolutely fantastic! Super friendly and so helpful! Was a great experience many stars to her!
Date of experience: July 29, 2023
Pleasant and efficient. Handled changes easily and politely. We did not feel rushed. Very complete about costs.
Date of experience: March 13, 2023
Amanda was very helpful and knowledgeable. She made the reservation experience enjoyable and answered all our questions.
Date of experience: August 10, 2023
Julio was so helpful and pleasant! Made everything very easy and gave me a great efficient experience
Date of experience: August 15, 2023
Fast and efficient representative and willing to help find a less expensive hotel solution. Thank you…
Date of experience: March 14, 2023
I appreciate you're assistance with finding a reservation that worked for us. Pleasant to talk with :)
Date of experience: September 2, 2023
Carlos was very helpful. However, the daily price on line was up $100 when I tried to make a reservation, that was quite disappointing.
Date of experience: April 6, 2023
Saved us so much time and frustration. Last minute trip. Most everything was booked and Edgar found us an affordable place for the night
Date of experience: March 11, 2023
Carlos helped us quickly book a hotel during a stressful situation & flight cancellation. He was extremely pleasant & I'm grateful for his help!
Date of experience: April 26, 2023
Served my need. Cheap.
Fairly clean. Simple. Maybe a little to close to highway traffic on the side I was on. Kinda Lou d.
Date of experience: June 4, 2023
Kent was great helped me make reservation for an upcoming wedding. He was very kind and professional. What a great asset to your organization
Date of experience: January 27, 2023
I called needing assistance and Amanda went above and beyond to help me every way possible it was great to receive such amazing service.
Date of experience: March 29, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
