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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,665 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Rowena was very nice and very helpful. I tried to book online, kept getting kicked back. She booked my room and got everything settled.
Date of experience: March 4, 2023
Ms. Jodi was very pleasant in helping me make my
Reservations. She also got me a better rate for my accommodations. Job well done.
Date of experience: February 22, 2023
I just recently spoke to Garcia who assisted me in cancelling my reservation.
The experience was pleasant & she very polite & very professional.
Date of experience: August 31, 2023
My experience was good. The agent was friendly, helpful and patient while also being budget conscious when helping me book my trip to Nashville.
Date of experience: February 26, 2023
Amber is very pleasant to talk with she did the best she could in helping me try and find a room in Whitehorse Yukon.
Date of experience: June 20, 2023
Great job very knowledgeable person did a lot of leg work for me would recommend this gentleman again nice job. Very professional and polite
Date of experience: February 25, 2023
This gentleman went out of his way to find me a room last minute! That and he's from NY! You have definitely earned my future business!
Date of experience: April 5, 2024
Alex was very helpful and seemed to understand the special needs for my handicapped husband. We'll see if we get what he promised.
Date of experience: April 6, 2024
Horrible service!
Couldn't assist even with just giving me the correct number to call!
Worst part is she hung up on me mid conversation!
Date of experience: April 25, 2023
Great website it's very easy to book from my mobile phone. Prices seemed inline. The hotel was just as shown when I arrived. I will use this site again.
Date of experience: March 25, 2022
Thank you!
Scott was very helpful. My original travel plans had chamged due to bad weather. Scott helped me get a place for the night
Date of experience: May 18, 2023
He Was Awsome helping me book a stay for my son friendly and fast service very knowledgeable to hotel what it has to offer
Date of experience: March 10, 2023
Your front desk manager Ezequiel was so helpful and polite to us when we called to make our reservation just now. Great job!
Date of experience: May 17, 2023
Adrian was very efficient and friendly. He made our reservation for us by phone because the internet wouldn't complete the booking. Thank you.
Date of experience: June 5, 2023
Deshay was very helpful. She provided great customer service going out of her way to search for options. I appreciate her help greatly.
Date of experience: June 13, 2023
Andro Vincent was a pleasure to work with and made our reservation experience utterly painless. And in fact very pleasant! Thank you.
Date of experience: July 30, 2023
Bethany Jean took the time to tell me everything that was in the room and about the motel! She was great!
Date of experience: March 30, 2024
Very happy with the service provided. Lauren did a great job. The hotel I was looking for was booked and she found me a copper bowl place to stay.
Date of experience: November 14, 2023
On March 8 around 9:30 my husband and I wete trying to get to Colorado from Tyler Tx. My Son in law has late stage pancreatic cancer and we wanted to get thete for a visit. We were very tired as we are in our 70's with health issues as well and needed a room. JULIE answered my call and I am sure she is an Angel in disguise
She made at least 5 inquiries trying to find us a room. She finally foundvoneat the Red Roof Inn and I told her I didn't care where it was we would take it. We were glad to have a place to lay down and the bed was comfortable but it is unfortunate that place is still allowed to rent some rooms there. The door did not shut at the bottom. The bath curyain was moldy and the curyains didn't completly cover the window. However we did sleep and it was a welcome relief. God Bless Julie for helping us. We would have parked the car and tried to rest had she not found that room. Please let her know how very grateful we were. I finally found this link so I could tell you myself.
Date of experience: March 10, 2024
My family was going to the All Star Game Events in Seattle WA and parking was very limited especially for wheelchair users (my husband). I had to book a room just to guarantee a parking spot for $1000! Ridiculous! When I got to hotel they told me they didn't have parking at all for hotel patrons. The hotel approved the refund but told me I had to get it back through BookOnline. I contacted BookOnline and they refused to refund my money. We didn't stay in the hotel due to ZERO parking. My husband is in a wheelchair and cannot walk period! The hotel was great but BookOnline is absolutely terrible and heartless to still keep our money when we are broke due to medical necessities in our family! Because of the All Star Game the hotel was charging me $1000 a night! We didn't stay there! We were lied to and guaranteed a parking spot! Never use BookOnline to book a hotel! BookOnline will steal your money and keep saying it's non-refundable! Well when you do people wrong and lie to them you need to refund their money! ESPECIALLY WHEN WE DIDN'T STAY THERE! BookOnline should have refunded us! The CitizenM hotel was great but BookOnline was heartless and a disgrace to people with disabilities! BookOnline deserves ZERO star rating!
Date of experience: July 13, 2023
I ask for simple answers and keep being ignored I asked to speak to a supervisor and she said he well tell me the same thing very rude lady.
Date of experience: July 16, 2023
Received very professional and PATIENT assistance with my reservation. Answered all my questions completely and made my reservation process easier than I had expected.
Date of experience: July 14, 2023
We booked a hotel in Roswell, Georgia and asked if it was near I75 and The person we talked to said yes. Well, he ended up booking it in Roswell, New Mexico! Not only is there no I75 in NM, they refused to let us rebook even though it was their mistake! They refused to refund our money and told us we had to write a letter explaining what happened and they would review our case. Mind you, they had a recording of their person lying to us about the hotel being off I75! Finally, over a week later, the company told us they were not at fault and wouldnt refund us. Luckily, we could stop payment with Visa. Bookonline.com company is a racket!
Tip for consumers:
Dont use this site! They lie!
Products used:
Hotel
Date of experience: March 6, 2022
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
