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BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
James booked 2 reservations for Madison Ms and booked a 3rd reservation for Madison Wi.
I was not notified of the non refundable state changed in Wi nor did I request it. Now I still need to book a reservation for those 2 nights and I do not have my refund. I am now being tossed around and was told I need to wait 24-48 hrs
I was booked the wrong day. Told rep indeed hotel tonight due to flight cancellation. I was told there would be airport shuttle. There was not.
He was very helpful and efficient and friendly and got me the rooms I wanted
Pleasant to speak with and explained new procedures I was not familiar with.
Thank you so much to Alexandra who saved my trip to the Somerville Cambria! Without your assistance and kindness, we would've likely booked elsewhere.
Give this person a raise!
Booking agent, was so kind and patient to me. Excellent service!
Outstanding support by Lindsey! She provided great guidance and was very friendly. Kudos!
Concise to the Point fabulous service. Satisfied with purchase.
Very nice to talk with, and very pleasant conversation very informative
Very friendly made Good about making reservations and spending my money thank you
Heather was professional and addressed my questions. Nice job.
She was a professional rep and answered all of my questions
Very professional and excellent service. Prompt and effective communication.
Very late at night, all hotels were sold out and she helped us find a place to sleep.
I was trying to change my reservation and kept getting deadends. Finally got a real and helpful person after 8 attempts. Lauren was a big help.
Excellent verbal communication and explaining everything!
I had the pleasure of speaking with Tim this evening to assist me with booking a room at Super 8. Tim provided professional, knowledgeable, and exceptional service. Thank you for the conversation Tim….may you always be blessed.
She was pleasant and made my reservations without hesitation and gave me options that the website couldn't handle.
Beautiful personality.
Carolyn was efficient and explained all charges well.
Extremely warm and attentive to my needs. She was very accommodating.
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
