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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Helped me get the best rate and explained everything quickly and clearly.
Date of experience: September 5, 2024
Rommel did a really great job. He was quite knowledgeable and listened to what I needed and gave me the booking I needed
Date of experience: July 23, 2024
Excellent service. Polite, quick, a real person not a robot
Date of experience: September 30, 2024
Matt was very helpful, speaks good very clear English.
Date of experience: December 1, 2024
He was very helpful, quick and efficient! Professional and friendly manner
Date of experience: September 7, 2024
Angelica was very nice and professional. The transaction was quick and easy.
Date of experience: October 3, 2024
Great communication skills and knowledge! Thank you for your help.
Date of experience: December 2, 2024
Brandon was very helpful and great at helping me find the room of my choice.
Date of experience: December 10, 2024
Great customer service, made the reservation process smooth
Date of experience: December 3, 2024
I needed handicap room, 1st floor. She helped me get my discounts!
Date of experience: December 6, 2024
Jorge was quick and to the point which I appreciate
Date of experience: December 10, 2024
Friendly and professional. Less than a minute hold time.
Date of experience: December 9, 2024
Friendly, time sensitive and overall good experience
Date of experience: December 11, 2024
I'm so grateful for this girl! She made my day! I was blessed by her kindness and love
Date of experience: December 10, 2024
Thank you for making this process easy and addressing each of my questions.
Date of experience: December 11, 2024
Good experience, had what we needed, early check in.
Date of experience: December 4, 2024
Armando is very professional and helpful. Really appreciate the excellent customer service.
Date of experience: November 21, 2024
Humberto was excellent! Speedily booked our reservation & provided 5 star service.
Many thanks!
Date of experience: November 22, 2024
Awesome! Thank you Grace! Very friendly and helpful 😊😊
Date of experience: November 19, 2024
Grace was great! She explained everything that I needed to know
Date of experience: November 27, 2024
Emmanuel was a great help to me booking my hotel. Very professional and thoughtful person.
Date of experience: December 12, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
