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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Shannon was clear and helpful. Very good service. She explained everything clearly.
Date of experience: November 16, 2024
This was the 14th hotel I called today and everywhere else told me there wasn't anything, but Luis did everything he could to help me find an availability and was very professional and helpful the entire time I really appreciate him going above and beyond to find me a place and make sure I was taken care of.
Date of experience: October 1, 2024
Roxanne is an asset for yours or any organization fortunate to have jer in their employ.
Roxanne should continuing with course to advance her through your fine company.
Date of experience: September 28, 2024
He was very helpful in securing a room for me, and explaining the charges.
Date of experience: November 14, 2024
Courteous, friendly, helpful, knowledgeable, respectful,
Date of experience: November 14, 2024
We feel that Armando did a great job and went out of his way to help us find accommodations.
We have been evacuated since Saturday and it has been very difficult finding a place to stay especially with a cat!
He took a load off of our minds!
Date of experience: September 9, 2024
My expectations were completely met. Very helpful in helping me get a refund.
Date of experience: November 13, 2024
Called after needing a hotel because of Hurricane Helene. Kennedy worked with us to find one within an hour of our location with what we needed. Saved us from sleeping in our car.
Date of experience: September 27, 2024
Luis was so wonderful helping me get a hotel close to our destination, at last minute. He was so kind, patient, and helpful. There was trouble getting card information through the system, and Luis made sure to find a different avenue for the payment so that I wouldn't lose the great deal he found. This was so much easier talking to a human, instead of going through multiple websites to find a place to stay. Thank you Luis!
Date of experience: September 9, 2024
Our agent was very professional and was able to get me a reservation so we can ride out the hurricane safely.
Date of experience: October 6, 2024
Excellent service. Knowledgeable responses to my questions.
Date of experience: November 6, 2024
Very pleasant gentleman on the phone. Handled everything efficiently and fast.
Date of experience: November 6, 2024
We looked up the phone number feeling certain it was to the hotel location.
When we arrived we had a reservation but with excessive charges added. " extra fees!
We were told "Tyler " would wave our pet fee.Not done… also assured 3rd floor.
Not done. Extra $67,00
Scam! How do you sleep at night.? We are seniors! You stink.
Date of experience: September 3, 2024
I had trouble following directions and Tyler was very patient with me
Date of experience: November 5, 2024
Alexandre did a wonderful job assisting me.
She was pleasant and went the extra mile with my request.
Date of experience: October 14, 2024
I recently used this site to book 3 nights stay at the Berkeley Hotel in Asbury Park New Jersey. I was repeatedly lied to about the ridiculous fees that I was charged, I was told I was speaking to the Berkeley Hotel front desk, which I was not, and I was told I would be able to cancel the reservation with 24 hours notice, which was also untrue. Due to this booking agency, I was charged over $5000 for three nights stay in a mediocre hotel. Avoid using this site at all costs.
Tip for consumers:
The intentional deceit that we experienced is horrendous.
Date of experience: September 19, 2024
Help with our reservations! We were in distress and she helped calm us down. Such a delightful experience.
Date of experience: October 11, 2024
I feel cheated. I was very explicit that I wanted a "refundable" reservation. Julio Cesar said yes, yes. And now I see the "non refundable" reserve. I want to sue you.
Experience: the worst
Date of experience: September 19, 2024
Pleasant attitude. Answered all questions. Very helpful.
Date of experience: October 28, 2024
Shelia was amazing and very helpful in reserving a last minute room tonight! Thanks so much for your patience and kindness Shelia!
Date of experience: October 6, 2024
He was very friendly and the reservation went smoothly. Took very little time. Very efficient. Thank you.
Date of experience: October 6, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
