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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I ask for simple answers and keep being ignored I asked to speak to a supervisor and she said he well tell me the same thing very rude lady.
Date of experience: July 16, 2023
My family was going to the All Star Game Events in Seattle WA and parking was very limited especially for wheelchair users (my husband). I had to book a room just to guarantee a parking spot for $1000! Ridiculous! When I got to hotel they told me they didn't have parking at all for hotel patrons. The hotel approved the refund but told me I had to get it back through BookOnline. I contacted BookOnline and they refused to refund my money. We didn't stay in the hotel due to ZERO parking. My husband is in a wheelchair and cannot walk period! The hotel was great but BookOnline is absolutely terrible and heartless to still keep our money when we are broke due to medical necessities in our family! Because of the All Star Game the hotel was charging me $1000 a night! We didn't stay there! We were lied to and guaranteed a parking spot! Never use BookOnline to book a hotel! BookOnline will steal your money and keep saying it's non-refundable! Well when you do people wrong and lie to them you need to refund their money! ESPECIALLY WHEN WE DIDN'T STAY THERE! BookOnline should have refunded us! The CitizenM hotel was great but BookOnline was heartless and a disgrace to people with disabilities! BookOnline deserves ZERO star rating!
Date of experience: July 13, 2023
Received very professional and PATIENT assistance with my reservation. Answered all my questions completely and made my reservation process easier than I had expected.
Date of experience: July 14, 2023
Excellent service by Joyce helping us select rooms
Date of experience: June 17, 2024
Answered all of my questions with patience and kindness!
Date of experience: June 17, 2024
Very please with the knowledge of representative's information.
Date of experience: June 17, 2024
Excellent and courageous, from the reservations though the hotel process made my life easier. Thank you Tnesha for your help!
Date of experience: August 31, 2023
Pleasant experience. I am hoping my brother will have a good experience for his 50th birthday
Stay at ur hotel
Date of experience: May 30, 2023
Leon answered all my questions thoroughly. Unfortunately I was unable to book through Leon as he couldn't match Priceline prices.
Date of experience: January 31, 2023
Very helpful in taking the time to do some research where the hotels were that had opening a for tonite
Date of experience: August 5, 2023
I feel a good great service I appreciate it got my reservation quick I please take less 3 minutes to complete
Date of experience: March 20, 2024
Thank you for helping me to secure my stay at the ONLY hotel I ever stay at in Jeffersonville! You are so appreciated, as I have to travel a lot to help my family!
Date of experience: October 12, 2023
Can't believe how pleasant Andrew was how thorough and professional I would give him a 100% on communication calmness thoroughness and helpful
Date of experience: March 1, 2024
Edgar was very clear in his explanation
Found me another hotel room when the hotel I wanted was booked
I could feel his kindness in his voice
He was very patient
Date of experience: March 3, 2023
Javier did a great job assisting me with my reservation…. Listened and willing to assist me on my mistakes…
Great Attitude, Great employee!
Date of experience: April 11, 2024
Dealora helped me figure out my reservations. I am so thankful for her assistance. She answered all my questions.
Date of experience: October 21, 2023
Our representative Don Mclyn was very helpful and got me just what I needed. Looking forward to our stay.
Date of experience: April 12, 2023
Book online was just what we needed after a long flight with an even longer layover. We called and Bethany Jane found us a hotel fast.
Date of experience: January 16, 2024
Brandon did not help me at all. He just switched me to another line that was no help at all. Terrible service by this person.
Date of experience: April 5, 2024
The service was great. The representative was polite and it's all that I ever expect from Marriott when I call. Thank you for asking.
Date of experience: March 26, 2024
It was Awesome she was very good at her job. She helped me more than most people ever have. Thank you so much
Date of experience: February 8, 2023
Charybdis was efficient,patient, and accommodating. She took over from a previous agent and helped me procure a room at the best western plus.
Date of experience: July 22, 2023
Easy to talk to. Went over detail with me and made sure everything was correct. He was very present. Give a 5 Stars
Date of experience: June 24, 2023
In one word Outstanding.great help. Agent seem to care about us and ensuring us to enjoy our stay. Answered all concerns I had.
Date of experience: May 18, 2023
Charlie was friendly, helpful and knowledgeable!
He answered all of my questions.
And was in no rush to get me off the phone.
Date of experience: February 15, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
