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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Our delightful agent walked me through each step of booking our stay in the Wisconsin Northwoods. He was knowledgeable and made the process fun!
Date of experience: July 14, 2023
During the chaos caused by the mass cancellation of flights out of Newark Lydia was the calming presence that made finding a place to stay easy.
Date of experience: June 26, 2023
Excellent customer service. Very helpful with trying to find the cheapest rate with highest reviews.
Date of experience: May 14, 2023
Mohammed did a great job getting me booked into a hotel room on very short notice. He was very professional and a pleasure to work with!
Date of experience: May 18, 2023
Very friendly & helpful. Made booking super easy.
Offered options, reviews & directions.
Highly recommend
Date of experience: June 3, 2023
I called reservations and Patrick helped me set up our stay for a family wedding. He was very helpful and I appreciated his patience with me.
Date of experience: February 19, 2023
Jeannie stellar customer support. Best of best helpful considerate kind understanding to the point agent!
Date of experience: August 29, 2023
She was efficient and a delight to speak with. She made me smile with her infectious laugh. Thanks for having her as part of your team.
Date of experience: March 2, 2023
They're charging fees on you - stupid refund policy as well.
Scam website is a middleman - just book through the hotel site directly.
Date of experience: July 7, 2023
This man was kind, intelligent, friendly with a huge amount of perfroasioaliam. Went out of his way to help me and my famiky
Date of experience: May 13, 2023
Great experience from start to finish. I hope to always have this type of service on my next call.
Date of experience: April 27, 2024
Driving on the highway with no access to a computer so I had to use a phone reservation. Quick and efficient
Date of experience: October 31, 2023
Personable and fun, booked my room quickly and efficiently.
Date of experience: May 26, 2024
Tracey was amazingly quick to look up the answer to 2 questions I asked. She was also very upbeat & kind!
Date of experience: September 13, 2023
Pleasant Jeannie was pleasant, professional and very helpful. She went out of her way to find savings. Thank you very much!
Date of experience: April 18, 2023
Lydia did a great job booking my stay, she was helpful, sweet, patient, she deserves a raise! Please give her one!
Date of experience: June 29, 2023
By far one of the best experiences while booking a room. Santiago was polite and professional. He was helpful and informative.
Date of experience: July 5, 2023
I called twice and never got a call back and the email they sent is complicated and not giving any information.
Date of experience: July 12, 2023
Nicholas was wonderful with my reservation after having dealt with someone very rude the first try at booking. Thank you Nicholas
Date of experience: July 17, 2023
Excellent, keep up the good work Ryan. U were great, I wish there were more pleasant people on the other end.
Date of experience: April 8, 2023
This gentleman was personable, professional and very patient with us in assisting us with a reservation change… great job, Thank You
Date of experience: May 27, 2023
The gentleman was extremely helpful and professional. He answered all our questions and got the job done. Give him a raise!
Date of experience: July 28, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
